Avis (1 869)

Note globale
4,9
Nombre d’avis par note
  • 91 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
3 février 2018

What a joke. It doesn't do what it advertises to do.

Stellar Skin Care
États-Unis
1 jour d’utilisation de l’application
Secomapp a répondu 15 juillet 2019

We are sorry that your experience with our app was not up to the mark. Actually your products exceed our app capability.
The app can only help you create the promotion rules for about 100 products (The number varies based on your specific product's variants)

Anything else that you find not matching with the information on Shopify app store, please let me know at support@secomapp.com to make it all clear for you. Thank you very much!

29 octobre 2018

DON'T DO IT!! I had to get a support person to update my liquid to get the app working. But during the set up and test process, some of my products ended up being listed for FREE! Luckily someone I knew spotted it and alerted me in time. The extra variants they added for the discounts were overriding the price. So lucky I was able to run around and delete what they'd done before anyone tried to buy something for nothing. Very very stressful experience. Would absolutely not recommend.

Pretty Without Pink
Australie
Environ 23 heures d’utilisation de l’application
Secomapp a répondu 15 juillet 2019

Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved our application and make sure that you will not face the listed issue again. Don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.

25 juillet 2017

The app page says they offer 14 days free trial, but when I tried to install the app, it said that I will be charged the next day and I have only 1 day free trial.
Not good.

Takeagem
États-Unis
Environ 23 heures d’utilisation de l’application
Secomapp a répondu 15 juillet 2019

Thanks for your review so I have a chance to make it clear for you.
You are only have full 14 free trial days for the first time you've added the app. Trial days will be kept auto counted down for next time you re-add it (if any).
Please reach us at support@secomapp.com to request a trial renewal on your shop.

Modifié le 5 septembre 2017

the worst app on shopify, they make you look for thinks that your theme does not have and the one that the theme has when you add coding just mess your shop...NO GOOD.

Now I believe that the five stars review are paid review!

Gsdesing
États-Unis
Environ 22 heures d’utilisation de l’application
Secomapp a répondu 15 juillet 2019

We're sorry your experience with our app was not up to the mark. It would be better if you let us help you install liquid code. Please leave the work for us to avoid any unexpected troubles and reach us at support@secomapp.com to grant us the access to your store. Thanks!

Modifié le 22 novembre 2016

Installation resulted in an over-write of our system configured base currency (Euro), which displayed prices to our EU customers in US Dollars for over 4 hours. Highly unprofessional.

Barhealy
Irlande
Environ 10 heures d’utilisation de l’application
Secomapp a répondu 15 juillet 2019

We are sorry for your unhappy experiences with Free Gifts app. This issue has been totally handled by now. If you still find it in any case, feel free to reach us at support@secomapp.com

23 juin 2023

Installed this app 7 hours ago. Have been in touch with the support ever since. I am facing three different issues. I have been assured that the issues are solved, but they simply are not. So I reached out to them again. They again assured me its fixed. But they are not. Struggling with this back and forth now for several hours. From an app that charges 50 euros per month i expect that it works straight away.

William Walker
Allemagne
Environ 7 heures d’utilisation de l’application
Secomapp a répondu 24 juin 2023

We apologize for not meeting your expectation during our session yesterday, William Walker.

The request took us multiple attempts to complete as there was an issue with the Cart message not being rendered in sync with the script of your Cart drawer. Thanks to your kind cooperation in pointing out the problem, we were able to catch the bug and resolve it soon after. We have also included more information and details in our support email #138713 for your convenience. Could you help us check your mailbox?

We really look forward to your response!

Richard
BOGOS - Customer Success Manager

18 janvier 2021

Horrible experience. They completely messed up my cart and when i add products to the cart, it doesn't update. Reached out to support and they said they backed up my theme, but they backed up my theme incorrectly. All the changes made were also in my "backup" theme. I had to manually revert all of the code they made and guess what, it all started to work again. I spent 3 hours trying to fix all of this and all customer support said during this time was that it wasn't their fault. Well I just fixed it by reverting all their code, so yes, it was their fault.

Stickie Tech
États-Unis
Environ 5 heures d’utilisation de l’application
Secomapp a répondu 18 janvier 2021

Hi there,

I'm sorry for the unhappy experience you are having. We've been trying to connect you via the ticket number 90925. Could you please check it and let us know your thoughts? Thank you so much!

8 septembre 2022

the app does not work. the UI is messy and confusing. It looks like Windows 95. The installation requires developer to access the theme to make it work. But they cannot access the theme so it does not work. Just bad product.

Kobe Footwear
États-Unis
Environ une heure d’utilisation de l’application
Secomapp a répondu 8 septembre 2022

***Update Sep 13, 2022
Hi Kobe Footwear,

It's a pity that we still get your response on ticket #126789. Could you help me check your mailbox and let me know your thought?
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Hi Kobe Footwear,

We sincerely apologize for the inconvenience and unhappy experience. I have sent you an email for further support with ticket ID: #126789
Could you please check it and let me know your thought?

12 février 2021

I installed it and couldn't get it to work and so uninstalled it. Unfortunately according to Shopify Tech Support it added code that completely hosed my shopping cart. This made me lose 1/2 day of sales while Shopify support walked me through removing their code from the liquify files.

3DUPfitters
États-Unis
Environ une heure d’utilisation de l’application
Secomapp a répondu 14 février 2021

Hi,
I’m so sorry for the unhappy experience you have encountered. It’s a pity that we did not receive any emails from you so we do not have the chance to support you properly. I have created the ticket number 93259 for further support. Could you please check your mailbox and let us know your thought?
Thank you so much!

3 novembre 2022

I installed to see if it fitted my needs, but it didn't. This is fine, can't always be a good match. But after uninstalling the app my theme is still completely trashed with their files en liquid includes. Ridiculous!

Warmpies
Pays-Bas
22 minutes d’utilisation de l’application
Secomapp a répondu 3 novembre 2022

***Updated Nov 4, 2022
Hi Warmpies,

It's a pity that we haven't gotten your response since yesterday. Our team is all waiting for the theme to be sent so we can assist you in removing the code and send it back to you. Could you help us with that?
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Hi Warmpies,

I'm really sorry for the inconvenience you have encountered. Our team has just sent you an email with ticket #129089 to help you remove the liquid files. Could you help us check your mailbox?