Note globale
4,9
Nombre d’avis par note
  • 91 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
Modifié le 14 juin 2019

Works well so far! The customer service team was very helpful as well when I was confused about making a free gift work.

Purus Labs
États-Unis
Plus de 2 ans d’utilisation de l’application
Modifié le 30 juillet 2018

Good and speedy support. App is good and useful to create complex free gift mechanics.

Robinsons Staging
Singapour
Plus de 2 ans d’utilisation de l’application
2 juin 2022

David & Louis were very helpful and knowledgeable. They managed to fix my issue for me and even gave me tips to manage our store.

Bloom Connect SG
Singapour
Plus de 2 ans d’utilisation de l’application
Secomapp a répondu 2 juin 2022

Have a fantastic day, Bloom Connect SG!

The Free Gifts customer service staff is grateful for your kindness and love.
David and Louis are very happy about the excellent feedback we've received:D

If you have any questions, please contact us by LiveChat or email at support@secomapp.com.

I'm delighted we're collaborating!
Lucas
Free Gifts - Customer Support Team

2 juillet 2021

I asked the customer support team to hide the free gift from customer page. The team and development team were so perfect, especially Robert and Brian were so nice. They resolved the issue so quickly.
This app is good but the customer support team is more good!

ROMANTIC CROWN
Japon
Plus de 2 ans d’utilisation de l’application
Secomapp a répondu 6 juillet 2021

Dear ROMANTIC CROWN,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Robert and Brian would be happy to read your feedback. Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Martin
Free Gifts - Customer Support Team.

Modifié le 18 avril 2017

We are very happy with the app as it fulfills our need and mainly i am very thankful to the support team, they are very helpful. I absolutely recommend them. cheers !!

The Gluten Free Meal Co
Australie
Plus de 2 ans d’utilisation de l’application
10 août 2020

Free Gifts is a wonderful app. It does exactly what is claimed and provides the perfect solution to our needs. It takes some work to get set up the way you want. Our site is built on custom code so we don't allow app developer access but Lea and Louis - the support team - were very helpful in offering solutions. The .css file was easy to understand and customize to match the appearance of our site. We had to make very few changes to the .liquid file to meet our needs. The app easily handles the 12+ levels of cart totals we have which include more than 60 free gifts. Output to our order forms is also completely compliant with our needs. Thank you Lea and Louis! Well done!

CustomShirt1.com
États-Unis
Plus de 2 ans d’utilisation de l’application
13 août 2021

I used this app to help me do apply free gifts function to our website and also request other assistance regarding some issues I faced. And they responded very fast and well handled the issue with kindness and patience. I highly recommend this app!

Nano Singapore Shop
Singapour
Plus de 2 ans d’utilisation de l’application
Secomapp a répondu 15 août 2021

Dear Nano Singapore Shop,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Ellie
Free Gifts - Customer Support Team.

23 novembre 2022

Robert was absolutely amazing support. I would recommend this App mainly because of the support from the team

Kate McIver Skin
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
Secomapp a répondu 1 décembre 2022

To Kate McIver Skin, good day!

Thank you so much for your wonderful comments! The knowledge that we could help you right away makes our team, especially Robery, extremely happy. We would be inspired to put in more effort to enhance both our support team and our app by your invaluable support.

If you require any additional help, please don't hesitate to contact us via live chat or by email at support@secomapp.com. We enjoy being with you at all times.

Best wishes,
Hannah
Free Gifts - Customer Support Team

16 avril 2021

I used this app, and customer service is very good! They help us customize functions, and always answer my question via email or chat.

Knours.
États-Unis
Plus de 2 ans d’utilisation de l’application
Secomapp a répondu 19 avril 2021

Good day to you Knours,

We are so thankful to have such a lovely customer like you with us. Your trust and your wonderful feedback will absolutely motivate us to work harder on developing better features for Free Gifts app.

In case you need our support, please feel free to contact us via live chat or email us at support@secomapp.com!

Best regards,
Trix
Free Gifts - Customer Support Team.

Modifié le 27 août 2019

We had an issue for the app and contacted the support as our offer did not shown on the cart correctly. Brian, from the support team is very helpful to setup the correct offer for us very quickly. Only thing is we still could not figure out how we can do another offer next time.... .

b.glen Europe
France
Plus de 2 ans d’utilisation de l’application