BOGOS: Free Gift Bundle Upsell
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
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***Update*** Just when you thought it couldn't get any worse... After 3 days of this app throwing errors and giving away free products, bum code being installed multiple times, generally destroying our store and us banging our heads against their support staff in vain attempts to get get thing fixed we told Secomapp to uninstall CAREFULLY. Guess what - they screwed that up too!! - we are now getting liquid errors and our store is broken.
Save your Sanity, save your business DO NOT GO NEAR THIS COMPANY they are cowboys.
Astounded that companies like this get to provide apps for businesses that are actually trading. Shopify, you need to vet your App suppliers much better.
** UPDATE* OMG Developer was sent screen shots of issues for the 7th time - yes, 7th time - still no joy, unbelievable. About to stick head in oven.
DO NOT Install this APP!
Experience has been an absolute nightmare, communications with the developer have been repeated 5 times now and still the app is not working correctly. After spending days tying to get this up and working correctly the developer left a test free gift on last night - my customers bought heaps of free product presented buy the faulty app.
Still not fixed and our store is showing free variants still.
During install (the second time) poor / broken code saw our store throwing random pricing errors for a day. Questions the developer multiple times and still do not have an answer.
Our in house developer has been mopping up after this app for two days
Communication is a nightmare
The repeated back and forth is unbelievable - I am loosing the will to live.
Do no touch this app with a barge pole.
Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved
our application. Please don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.
Slowed down my site pretty bad. I uninstalled after a few hours live and sales came back in right away
This app requires the developers to add liquid code manually. I had 2 days of back and forth communication with Robert who said that even though they were on holiday, they would get it done, unfortunately he just ghosted me for 3 days, which caused us to scramble last minute to find another app at the last minute. I see others have had good service experiences but unfortunately our experience with this app was frustrating and disappointing. (I wouldn't have left a review, but Robert has sent 2 automated emails in the last few days to ask for one -so here it is).
Hi,
I’m really sorry for your unhappy experience. We have been back from our Lunar New Year holiday and able to install the code for you quickly! We have been trying to contact you through ticket #93118. Could you kindly check your mailbox and let us know your thought? Thank you so much!
STOP SENDING US EMAILS, I RECEIVED MORE THAN 1500 EMAIL FROM YOU GUYS, YOU ARE ABUSING THE SYSTEM!!
Hey there, just want to inform you that your above complaint has been rectified. Please reach us at support@secomapp.com if you need any further assistance while you are using our app. Thanks!
The app wasnt installed correctly by Secomapp guys, or just doesnt work.
It caused us a real customer experience issues when the free gift wasnt shown as free to the customer.
Also - there is no one to talk to. takes a lot of time to get back to customers.
Very bad.
We are so sorry for the unhappy experience you've had.
Because we don't work at weekend (Saturday afternoon and Sunday, GMT +7), we've not been with you in time.
We would love to have to back and this time, we would want to help you create the offers for you desire.
I wish I could live ZERO stars; this is the worst app I have ever encountered; they added so much code to my theme and destroyed so much of my custom settings. I tried reaching out to customer service, and they reply every 24hrs like clockwork(for a single reply), so if you are in a bind, don't expect a response until the next day, by that time, you just lost a bunch of sales. If you are reading this and thinking about getting this app DONT if you already did and you are looking for help removing all their destructive code, email me > fuzz@wearefuzz.com > UPDATE: There should be a way to reply to their reply They did next to nothing to fix the issues. DONT USE THIS APP. Also, NOTE the "sparklingvision" review was posted the very next day I posted my one-star review. It's clearly a fake review, be less obvious.
We are sorry for all inconvenience you have had with our app.
We actually have tried our best to fix the issues we’ve been informed as soon as possible. Sorry that the support has not come in time you decided to remove the access and app.
Sorry again, we have proceeded the refund and replied to you already.
DOES NOT WORK! App would freeze up whenever we tried to edit settings and support was promotd but not helpful in resolving this.
We're sorry your experience with our app was not up to the mark. Because we were on holiday and not there to support you when you reached us(We also have noticed all merchant by our holiday popup inside apps). We are back now and gladly back you up with our best if you could give us a second chance. Please write to us at support@secomapp.com for more free close assistance. Many thanks!
FYI - even though it says NOTHING about this in the app store, you actually have to pay $99/mo if you have Shopify plus - there is no "$29/mo" option. Super deceptive, I deleted the app immediately. Do better at vetting your Apps Shopify, we don't like feeling scammed.
Dear Silver Honey Products Admin,
Thank you for your feedback, and I’m sorry for any confusion.
For Shopify Plus stores, the $99/month plan is required, which includes additional features for higher-volume stores. I apologize for the lack of clarity in the app store listing, and we’ve worked on it to improve.
I also followed up via email but haven’t received a response yet. If you have any questions or need assistance, please don’t hesitate to reach out. I’d be happy to help.
Sincerely,
Zee - BOGOS Customer Support Lead
Just delete this app, useless. It will make your cart page very very slow. Even reduce the sales. After their coding team "Optimized" the speed of our cart page. All the products variant drop down does not work anymore. And I do not know what their coding guy did. The facebook pixel does not even work anymore. All my facebook ads saying there is no event been verified. All the tracking are also effected. We are spending thousands dollars on fb everyday. They literally caused us thousand dollars lost since yesterday they installed the code. Do not use this app unless you want to lose money. I have tried to contact their support many times. They have never get back to me.
***UPDATE June 21, 2021
Hi Admin,
Our developer team has just sent you an email regarding the issue. Could you please help check and let me know your thought?
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***UPDATE June 18, 2021
Hi Admin,
Our technical team has fixed the issue and reply to you via email and livechat system. Could you please check it?
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Hi Admin,
Sorry for your unhappy experience with our app. Our team has just got back to work and investigating the issue for you. We will update you as soon as we find it out!
Installed this app 7 hours ago. Have been in touch with the support ever since. I am facing three different issues. I have been assured that the issues are solved, but they simply are not. So I reached out to them again. They again assured me its fixed. But they are not. Struggling with this back and forth now for several hours. From an app that charges 50 euros per month i expect that it works straight away.
We apologize for not meeting your expectation during our session yesterday, William Walker.
The request took us multiple attempts to complete as there was an issue with the Cart message not being rendered in sync with the script of your Cart drawer. Thanks to your kind cooperation in pointing out the problem, we were able to catch the bug and resolve it soon after. We have also included more information and details in our support email #138713 for your convenience. Could you help us check your mailbox?
We really look forward to your response!
Richard
BOGOS - Customer Success Manager