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Have used the app for many months but as a result someone called Luke Bendall has been able to fraudulently order our GWPs and only pay for the delivery never for any product. Last year it cost me £1000s as he was ordering 25 of each product and only ever paying for delivery. I don't how this has happened but it seems to be linked to how the app creates a 100% variant. I removed the app and this stopped but used it again for the first time this weekend and spotted an order from him again. Please beware, would hate for this to happen to someone else.
I'm really sorry, but your issue has been fixed now by our new feature name "Using DraftOder API". Could you please check it again and reply our email from support@secomapp.com? Many thanks!
Great customer service, fast response and app works well on website, made our promotion really easy :)
Thank you very much MIRROR WATER,
Our team was thrilled to get such positive comments! Thanks to your kind words, we are now even more motivated to improve our services in the next days :D
Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.
Enjoy your wonderful day!
Hannah
BOGOS - Customer Service Team
You might think there are ton of similar apps out there, and you might think it's just a simple free gift app, but trust me I have tested 10+ top free gift / bundle apps, this is the only that actually worked. Their support, Brian, is great! Unlike other big name app devs in this market, I can tell that Brian and his team actually put up effort to ensure users' success. If nothing changes, I will stick to this app for this store and future stores.
Exactly what I was looking for it does what it says in the title. Brian is the genius who made it happen.
Great app! Super easy to use. The secomapp team handled the liquid installation for us, and they had it done within about 12 hours.
Recommend - Performs as we need it to. Team were very supportive. Anne and Louis were a great help. Thank you.
Greetings, DRUIDS MEMBERS.
That review warmed our hearts to the core! Anne and Louis are speechless right now due to their joy!
We now have even more motivation to improve our services in the coming days as a result of your efforts:D
If you need help, please contact us via Live Chat or email at support@secomapp.com.
Best regards,
Crystal
Free Gifts - Customer Support Team
The developer helped install the app. We used Free Gifts app for a promotion, I set it up - and it worked like a charm. Thanks! -Sandy@ woodturnerswonders.com
Amazing support! Their team has guided us throughout the whole installation process. There's quite a lot that has to be done through their support team though.
Dear Kanmultiple,
We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied.
If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you with your other stores, too!
Best regards,
Sam
Free Gifts - Customer Support Team.
Great support – Brian and Anne from Secomapp managed to integrate this into our Shopify 2.0 store within a few hours, and were very friendly to work with.
Good day to you Intus!
Thank you so much for taking the time to leave such a wonderful review. Brian and Anne would be thrilled to know that you are satisfied with the service! Our team will work even harder to develop new products features if you continue to support us.
We'll always be happy to see you! Please contact us at any time via live chat or email at support@secomapp.com. We are eagerly awaiting your call!
Best regards,
Hannah
Free Gifts - Customer Support Team.
The app was a little clunky to get started, but the support team were great at getting us sorted and also fixing my user error issues straight away. The app did exactly what we needed, with bonus add-ons.