BOGOS.io Free Gift Buy X Get Y , 리뷰 1,799개
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평점별
Great app with the exact functionality i required. Support were very helpful and responded to questions and were able to assist with the integration very promptly. Great app with great customer service.
Hi Tarquin's Cornish Gin,
We truly treasure your satisfaction with our app! Our team is super thrilled to know that we were able to assist you promptly. With your support, the Free Gifts app team will work tirelessly to improve the app and develop more interesting features.
May you need any support, please let us know via our live chat or email us at support@secomapp.com. We're just a message away!
All the best,
Sam
Free Gifts - Customer Support Team.
Excellent app with an impeccable dev and support team. Installation and configuration is a breeze and the app performs precisely as required. Dev and support happy to discuss and swiftly make minor customisation in line with our customised theme. Highly recommend and commend. 5 Star!
Hi Victoria Beckham UK,
We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.
May you have any further requests, please contact us via our livechat or email us at support@secomapp.com. We are always ready to serve you!
Best regards,
Hannah
Free Gifts - Customer Support Team.
They changed code on our site, that created pricing errors that cost us thousands of dollars. You extreme caution. Their bad coding made lower prices display on 80% of our items. It was a pretty bad mistake to make.
We would like to send our sincere apology to all your loss.
The issue was because the supporter, who had already asked to have the permission to your site, was refused to be given the access to help you test the offers more carefully.
In details, there are 3 access needed to Apps, Theme, Products. And we just received only 2 from you: Apps, Products.
However, he has included this important reminder to you in case anything wrong might happen (as highlighted here: http://prntscr.com/oj7gkn )
With enough access given to our supporter, we can assure that no issue like this will happen.
It was hard to avoid all risks when running business online. We understand your frustration and will do everything within our hand to make it up to you.
The platform can be a little bit buggy, however, the customer service is amazing and help you fix things instantly! Can't fault the customer service - Brian & Robert have been great.
Hi Evidence Skincare,
Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.
If you need any assistance from us, please contact our team via live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!
Best regards,
Sam
Free Gifts - Customer Support Team.
This app is so amazing and wonderfull. It's real social proof that I recommend you to add quickly. It's fun.
I have rarely found an app that does exactly what I need it to, but Free Gifts has been my easiest install yet. I had put two apps into motion at the same time, and Free Gifts was installed by their support team, had answered two of my emails and the app is up and running with my needed setup in less than 36 hours. The other app hasn't even responded with the theme install yet. If you are debating, install this app, take it for a test run and you'll be impressed that it's fully up and running long before the trial period is over. Great support, app works exactly as advertised.
While it didn't work out great for us to continue using long term, the app is useful and the support is great! After having issues and having support fix majority of it, we ended up with additional compatibility issues with our theme and 2-3 other app we were using so we had to get rid of this one but for most shops it should be fine!
Love the app. Used to increase AOV with special offer on checkout screen and automatically adding to the cart once they hit the threshold.
Thank you so much for your feedback, we are thrilled to know that Free Gifts app was able to help your business!
In our Shop the Costumers can't put the right size in the cart. No matter what they choose, in the cart is always the size xxs. Terrible. This is a thing that should not happen.
We installed it for a big action an know the costumers don´t by the products, cause they can't put the right size in the cart. We loose a lot of Money.
Thank for your review and sorry for the trouble caused. We would try our best to give resolution to each and every client on time. Please don't hesitate to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.
The only thing I liked about the app was the prompt support. However, this could not compensate for the amount of headache we have had. The app turned itself off on its own. Then it would force the wrong variation into people's cart resulting in a lot of frustration, money loss for us and pricey returns. It requires a duplicate of SKU in order to work, which created total mess in out WMS system blocking dispatching. I would recommend to try and avoid using it if you can, or give yourself a month of testing, because our 18 days were not enough.
So sorry for your unhappy experience. We suggest you let us help set up the offer to make it work correctly. A follow-up email has been sent to fully explain and suggest the way to handle the issues for you. Thanks!