BOGOS.io Free Gift Buy X Get Y
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리뷰 (2,119)
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Installed this app 7 hours ago. Have been in touch with the support ever since. I am facing three different issues. I have been assured that the issues are solved, but they simply are not. So I reached out to them again. They again assured me its fixed. But they are not. Struggling with this back and forth now for several hours. From an app that charges 50 euros per month i expect that it works straight away.
We apologize for not meeting your expectation during our session yesterday, William Walker.
The request took us multiple attempts to complete as there was an issue with the Cart message not being rendered in sync with the script of your Cart drawer. Thanks to your kind cooperation in pointing out the problem, we were able to catch the bug and resolve it soon after. We have also included more information and details in our support email #138713 for your convenience. Could you help us check your mailbox?
We really look forward to your response!
Richard
BOGOS - Customer Success Manager
This is my favourite free gifts app! I don't love that the install requires code changes in so many places of my theme, or that each time I click 'APPLY' it re-installs the gift code in a place that I don't want it installed, but other than that it is quite robust and reliable and makes it easy for my customers to opt into their gifts. Thanks.
Dear Woohoo Body + Happy Skincare,
We are grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.
If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!
Best regards,
Sam
Free Gifts - Customer Support Team.
Great app! It is a little confusing at first but David and Louis are always on the app's chat box to help resolve any issues immediately. Highly recommended!
Good day ANÈIRA Jewellery,
Thank you so much for your nice and thoughtful words on the Free Gifts app. For us, it means a lot, and we'll do all we can to enhance the service for our long-term clients.
If you still have questions, feel free to reach out to us at support@secomapp.com or via live chat. We're always happy to help out if you need it!
Best regards,
Hannah
Free Gifts - Customer Support Team.
Amazing, support and app features look amazing, last-minute changes and support sorted them immediately
Good day to you Peachylean Ireland,
Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us, especially our developer team to keep on improving the app everyday!
If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!
Best regards,
Rio
Free Gifts - Customer Support Team.
John and his team are great guys, and responded quickly to help us get the app installed and running correctly in our store. John helped to create a custom Catalog discount and modified the free item selection window to best fit our cart/theme.
CoolwayUSA
http://shop.coolwayus.com
Brian s a great agent. He assisted me with the setup and everything's works fine! Thank Brian you deserve a raise in pay!
Great App! It does exactly what it promises. I had some difficulties setting it up manually, but the customer support (Anne <3) is really quick, kind and helpful. They set everything up for you in a matter of minutes.
Good day to you Simmi Gioiellerie,
We are overjoyed and grateful for your positive comments about our services! That note will undoubtedly help us in our pursuit of exceptional customer service!
If you have any questions, please contact us via LiveChat or email at support@secomapp.com.
Best wishes!
Dave
Free Gifts - Customer Support Team
Overall good experience. Easy installation, fast customer service responses. It did what I needed it to do which was add a free product to carts automatically for carts over a certain threshold. Back end UX could be more clear.
Fantastic app! Does exactly what it claims to do. Pretty easy to use. And the support team is super prompt not to mention how helpful they were to customize positions, give instructions and screenshots for ease of understanding. I used it the entire duration of the trial, however it's expensive for me to proceed with a subscription. Waiting for some special deal!
Great experience, very helpful support team, chat option is brilliant- there is always someone who can solve any issue fast. Five star for sure!
Dear PEAK HORSE,
Thank you so much for your awesome feedback on our app and support! We could not be any happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app.
If you need our support, we will always be ready to give you a hand via our live chat or support@secomapp.com!
Yours sincerely,
Sam
Free Gifts - Customer Support Team.