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I initially liked it. However, it does not work for cell phones. Until they solve, I am not giving it their 5 stars.
UPDATE Dec 27th, 2021
Dear UNBROKENSHOP,
A follow-up email has been sent to you to fully explain and suggest the way to resolve this. Could you please help me check it and let me know your thought?
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Hi UNBROKENSHOP,
We are really sorry for this inconvenience!
We have tried to contact you regarding this issue via email with ticket ID: #113728 but haven't got your response yet. Could you help me check it and let me know your thought?
I'm really looking forward to your response!
the app does not work. the UI is messy and confusing. It looks like Windows 95. The installation requires developer to access the theme to make it work. But they cannot access the theme so it does not work. Just bad product.
***Update Sep 13, 2022
Hi Kobe Footwear,
It's a pity that we still get your response on ticket #126789. Could you help me check your mailbox and let me know your thought?
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Hi Kobe Footwear,
We sincerely apologize for the inconvenience and unhappy experience. I have sent you an email for further support with ticket ID: #126789
Could you please check it and let me know your thought?
I installed it and couldn't get it to work and so uninstalled it. Unfortunately according to Shopify Tech Support it added code that completely hosed my shopping cart. This made me lose 1/2 day of sales while Shopify support walked me through removing their code from the liquify files.
Hi,
I’m so sorry for the unhappy experience you have encountered. It’s a pity that we did not receive any emails from you so we do not have the chance to support you properly. I have created the ticket number 93259 for further support. Could you please check your mailbox and let us know your thought?
Thank you so much!
I installed to see if it fitted my needs, but it didn't. This is fine, can't always be a good match. But after uninstalling the app my theme is still completely trashed with their files en liquid includes. Ridiculous!
***Updated Nov 4, 2022
Hi Warmpies,
It's a pity that we haven't gotten your response since yesterday. Our team is all waiting for the theme to be sent so we can assist you in removing the code and send it back to you. Could you help us with that?
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Hi Warmpies,
I'm really sorry for the inconvenience you have encountered. Our team has just sent you an email with ticket #129089 to help you remove the liquid files. Could you help us check your mailbox?
You should not register this app as having a "free trial" when you want me to authorize a credit card payment prior to the trial beginning.
We are sorry for this inconvenience. Because it is a format for all paid apps on Shopify despite within the trial time, we have no way to change it. Don't worry! Even when you click to Approve charge, you will not be charged right away and really have 14 trial days to test and remove it without charge. Please write to us at support@secomapp.com for more free close assistance.
***WARNING!!! THIS APP WILL SERIOUSLY MESS UP YOUR STORE - INSTALL AT YOUR OWN RISK ***
in addition to making quite a lot of changes to your theme files, this app will also creates and duplicates ALL your VARIATIONS!!! Yes, for every product!!
And then when you uninstall it - it leaves all that mess behind!!!
I don't know how in the world these guys are allowed to have any apps on Shopify!!
It took me almost 3 hours to reverse all the changes and I did using a backup of my theme. I'd be seriously screwed if not for this backup.
*** STAY AWAY ***
We're sorry for a bad experience you have with our app. For our application working, we need to create those clone product variants. Liquid update to your theme is strictly required for this app to work (for hiding those variants from your store's front-end). It would be better if you let us help. The clone variants will be removed if you remove all your rules before uninstalling and most of our merchants are happy with this solution.
I'm sorry again about the problem with your store, please send me an email at support@secomapp.com if you need further help.
Very helpful support team on the live chat who are willing to help with anything and everything. Great app and easy to use!
Thank you very much. Vancouver Island in a Box!
We were thrilled to get such positive comments!
Thanks to your efforts, we are now even more motivated to improve our services in the next days :D
Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.
Enjoy your wonderful day!
Hannah
Free Gifts - Customer Support Team
This is really nice app. It works exactly what I want. There is small issue in displaying the Gift Icon and they help me to solve it in minutes. Recommended.
The support was fast and helpful! Brian helped me fix the font style and he was very efficient. The free gift app is working as planned and I am very impressed! Thank you!
So there I was, a sucker on the eve of Black Friday/Cyber Monday weekend. Installing this app for the first time, at 11pm. I couldn't get it to work, mostly because I had trouble installing the liquid code (not my forté). I began to panic - I had my BFCM promos going live in just a few hours and the free gift part was not sorted out yet! I emailed their support team, gave them access, went to bed and just prayed that they would be able to help.
I woke up this morning and boom! APP WAS LIVE, AND WORKING PERFECTLY. Talk about stress relief. I was blown away by the speediness of the work.
This app, once you get it installed, is SO easy to use. I've since made promo edits several times, with no issues. (and no further code changes needed) There is a good reason why this is one of the best rated free gift apps. Service and product is top notch!!! Thank you Peter!
Sheena Brady
Founder
www.teasetea.com