BOGOS.io Free Gift Buy X Get Y
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We have been searching for for an application that can handle adding a free gift to cart for almost every order (automatically adding to cart and customers not having to opt in or use a coupon code) and have been having the hardest time to find someone that can also work with subscriptions. You would think the concept would be easy to execute but it has definitely been a trial. Finally, I was able to reach out to "BOGO buy x get y" and from the beginning of contact they have provided very quick service/responses, which is really rare to find. Any questions or customizations I needed, they were able to do with a very fast turn around rate. Other apps we worked with took over 48 hours just to get an initial response. Another noteworthy thing is that their SOPs for adding code is absolutely outstanding. Their code is always very neat and always tagged. We had so many issues with another apps code just basically being all over our theme and causing so many issues. I would definitely check these guys out if you are looking for something similar to what I have described or had similar issues from others apps.
Dear Redbarn.com,
Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.
Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.
Best regards,
Sam
Free Gifts - Customer Support Team.
Great app got a sale the fist day of installation and Anne in their Chat support was extremely helpful. Showed me how to work out a couple of bugs
Good day, Salt Bae Meats Butcher Shop!
That is an incredibly touching review! Anne is overjoyed right now!
We now have even more motivation to improve our services in the future, thanks to you:D
If you need help, please contact us via Live Chat or support@secomapp.com.
Best wishes,
Lauren
Free Gifts - Customer Support Team
John & Brian at Secomapp have been nothing short of awesome to work with. They were very accommodating and went above and behind to help integrate their app with our custom theme while refusing to accept any money from us.
Thank you so much. App is perfect.
Very good support and good app, thanks Louis
Very responsive and helpful when I needed help on installation, didn't have to wait for too long to resolve a coding issue
Hello to you UK Arbortec Trade!
You are a pleasure to work with and we are delighted to work with you on our team. Since you're so enthusiastic about Free Gifts, we know we can put in more effort to make it better.
You can reach us by live chat or email at support@secomapp.com if you need help. We're thrilled to have the chance to work with you!
Many thanks and best wishes,
Anne
Free Gifts - Customer Support Team
This APP has many functions, very useful! You can use it to get more orders and customers. It will be very necessary
Hi LUTEC,
Thank you so much for your awesome review! Thanks to your trust in Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business.
We are just one message away via live chat or email address support@secomapp.com. Your satisfaction is always our pride and joy!
Best regards,
Rio
Free Gifts - Customer Support Team.
Great app with excellent customer service. We had a minor issue which was resolved in a timely fashion.
David helped me to setup my BOGO. I had many questions , David solved one by one with patience and quality finishing. Thank you David
Hi Vangunggo,
Our Free Gifts team considers itself extremely fortunate to have had wonderful merchants like yourself help us on our journey to perfect customer service!
We will certainly inform David of your wonderful words, and we are confident that he will be overjoyed.
If you ever want assistance, please contact us by LiveChat or email at support@secomapp.com.
Best regard,
Anne
Free Gifts - Customer Support Team.
Mina and Chica were super helpful in solving all of my issues and were prompt with responses and fixes!
Seriously hands down the best customer service! The app seems to be able to do everything that I need, it's simple to use and as someone who is slightly umm technically challenged, the support was top notch. I managed to get exactly what I wanted and needed in minimal time supported by friendly and patient staff. I really recommend this app! Oh and Robert is awesome!
Thank you so much for your review! Our Support team will definitely be glad to read it.