Samlet vurdering
4,9
Antall per vurderingsnivå
  • 91 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 3 % av vurderingene er 1 stjerner
25. juni 2015

Good app in theory, but glitchy and not worth the money - $15.99 is FAR too expensive, particularly for something I will use only a few times a year. Some super-frustrating glitches include: I have to delete the gift product and recreate and re-upload them because after the offer ends, the products become mysteriously "unavailable" and not even Shopify could repair it. Also you have to rely on customer honesty - I set it to give a free gift for purchases over $16, which it did, but if someone had only $4 in their cart, and added the free gift product (which was full price $15), then they got it for free instead of paying full price even though their cart did not total $16. Aww, so very tired of sloppy apps :-(

Stitchsoup 2
Canada
9 måneder bruker appen
Redigert 12. juli 2019

I need to leave a 1 star review.

App was allowing products ''purchase'' at £0.00 cost. Item was listed for nothing even though the cart was not fulfil the rules set up.

After they fixed this one there is another problem. You can't buy the promotional item if you want to purchase it outside the promotion.

Let's see what the support will do about it. At this point it is too much problems considering the loss I made and the app price.

RED SUPPS
Storbritannia
8 måneder bruker appen
Secomapp svarte 15. juli 2019

I'm really sorry, but your issue has been fixed now by our new feature name "Using DraftOder API". Could you please check it again and reply our email from support@secomapp.com? Many thanks!

5. september 2022

It worked well for about two weeks. After that, something broke and all of the items in the special offer, you could add to your cart for free. after escalating it to their support, they started working on it - next morning they said its fixed, after I checked it was not fixed. I escalated it again, AGAIN after 1 day, they said now its fixed, only to find out today its not fixed. they are not even checking after their fixes. yes. their support is friendly, and quick to reply, but this situation is making me move away

4Endurance Slovenija
Slovenia
8 måneder bruker appen
Secomapp svarte 5. september 2022

Hi Admin,

I'm truly sorry for the unhappy experience you have encountered with our app. Our team has already resolved that and checked all other product pages and they are working properly now. If you need any further assistance, feel free to let us know and we would be more than willing to support you!

4. mai 2022

100% Legit and Satisfied. with the help of customer support. really appreciated. thank you so much for this kind

Amanda Clothing
Filippinene
8 dager bruker appen
Secomapp svarte 5. mai 2022

Good morning, Amanda Clothing.

We are ecstatic and grateful for your compliments on our services! That note will surely aid us in our efforts to provide outstanding customer service!

Please contact us via LiveChat or email at support@secomapp.com if you have any questions.

Best regards,
Daniel
Free Gifts - Customer Support Team

Redigert 5. september 2022

Great support. Setting up was easy. No bugs so far, we just set it up in a matter of minutes and lets see how it goes from here. UPDATE after 2 weeks: After using the APP for 2 weeks, we encountered the first serious bug, people were able to add the gifts to their cart without reaching any treshhold. After looking at negative reviews, I see the problem is fairly common. However, after reporting the BUG, they supposedly fixed it, but after checking it was not fixed. Then again I reported it, then again after 24hours I get notified that its fixed.... but again... just to find out, that its still not fixed. either they do not even check after they "fix" things.... or they dont know how to fix it. This is getting ridiculous. At this point, we lost trust in their devs and will most definitely move away to a different app.

4Endurance Italia
Slovenia
8 måneder bruker appen
Secomapp svarte 2. august 2022

Thank you very much 4Endurance Italia,

We were thrilled to get such positive comments!
Thanks to your efforts, we are now even more motivated to improve our services in the next days :D

Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.

Enjoy your wonderful day!
Dave
Free Gifts - Customer Service Team

30. mars 2022

both Henry and David are amazing support! Thank you for your great customer service and for helping late at night troubleshoot. The app is great!

Osmo Salt
USA
8 dager bruker appen
Secomapp svarte 1. april 2022

Good morning Osmo Salt!

Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support!
We will definitely let Henry and David know about your kind praise and we are sure that they will be so very happy.

If you ever need assistance just let us know via LiveChat or our support email support@secomapp,com!

You really made our day!
Bob
Customer Support Team - Free Gifts

22. november 2018

Great app and great support! Go for it :)

ChicLittleHeroes
Frankrike
8 dager bruker appen
1. juni 2022

Good customer care support and useful app. The guidance through chat support was really helpful. Much better than shopify's own support,

Dermame
De forente arabiske emirater
8 dager bruker appen
Secomapp svarte 2. juni 2022

Good morning, Dermame.

Thank you very much for your thoughtful remarks! Right now, our entire crew is ecstatic! As a consequence of your support, we will continue to work hard to improve the products and experience for our loyal customers.

Please contact us via live chat or email at support@secomapp.com if you require assistance. We'll be there for you whenever you need us!

Best to you,
El
Free Gifts - Customer Support Team

16. november 2022

Bon support client, Brian et David sont à rapides et à l'écoute pour résoudre tous les problèmes d'installation ou de personnalisation

Serinita Schweiz
Sveits
7 måneder bruker appen
Secomapp svarte 17. november 2022

Bonjour Serinita Schweiz,

Merci d'avoir pris le temps de laisser un commentaire aussi pensif ! Nous continuerons sans aucun doute à améliorer les fonctionnalités et l'expérience de nos clients fidèles. Nous sommes vraiment heureux d'être de service et vraiment reconnaissants de votre avis!

Si vous avez besoin d'aide supplémentaire, veuillez nous contacter par chat en direct ou par e-mail à support@secomapp.com. Nous sommes toujours prêts à aider. Notre objectif principal est de vous offrir le meilleur service possible!

Meilleures salutations!
Hannah
Free Gifts - Équipe d'assistance à la clientèle

25. september 2018

Peter was a great help and the app works as it should. ________________________________________________________________

MyShopSpot
Canada
8 dager bruker appen