Samlet vurdering
4,9
Antall per vurderingsnivå
  • 91 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 3 % av vurderingene er 1 stjerner
15. desember 2020

Great app! Had some issues when starting but the customer service team resolved all my issues with getting our setup correctly working on our website.

STAY WEAR
USA
Nesten 3 år bruker appen
Secomapp svarte 17. desember 2020

Thanks for your wonderful review! We are glad to know that you're happy with our app because customers' satisfaction is always our first priority.

Redigert 17. januar 2020

AMAZING SERVICE - AMAZING APP!
Don't even bother with "other one". It doesn't even compare to this one! I know, I tried both.

What I love about this app: Super easy to use, amazing customer service, a few custom promos preset for me to start using right away once code was installed, nice pop up for the choose your gift. Decreased abandoned cart rate immediately.

What I don't love: I would have loved to use it right out of the box. But, really it wasn't that big a deal. Having them set it up was great - no hassle and super quick service. Plus it's a big perk of a few custom promos with my products set up to either edit or start using right away. In the end, I spent less time on set up with this one over the the other.

I downloaded two different Free Gift apps. This one and another. To be honest, I started right away with the other one as this one had a bunch of code, and I was a bit intimidated by all the steps, so I thought I'd try the other first as it appeared to work right away - no code necessary. HOWEVER it was a bit lacking on options and wasn't impressed with the look. So, decided to give this one a try. I opted to have them install the code - to be safe. I emailed my request at around 10:30pm EST and by the morning I had an email that it was installed. That AND they set up a few promos for me! Which was amazing as I now had a few templates. I was not expecting that. Talk about going above and beyond! Truly impressed. Cost wise...this one is a bit higher than the other. However the look and feel is far superior, as well as there is a bit more I can do with this one over the other. After testing both, I'm getting a better checkout rate with Secomapp than "the other one" . Great job and special thanks to Brian Lee for the set up and great communication!

UltimateCloth® Canada
Canada
Nesten 3 år bruker appen
17. september 2021

Used the app to create a buy one get one free offer. When I had a small glitch the support team (especially Trix) were very quick to resolve the issue.

Spacemasks
Storbritannia
Nesten 3 år bruker appen
Secomapp svarte 17. september 2021

Dear Spacemasks,

You really made our day with your kind words! Our team, especially Trix, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers!

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. It's always our pleasure to assist you!

Best regards,
Alex
Free Gifts - Customer Support Team.

18. november 2022

David and Lily both were extremely helpful in getting ourFree Gift offers on cart up and running after experiencing several technical issues. Appreciate the quick response and resolution!

Chews Life
USA
Nesten 3 år bruker appen
Secomapp svarte 21. november 2022

Good day to you Chews Life,

We can't express by words how grateful we are to have a chance to support your business! David and Ellie are really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Hannah
Free Gifts - Customer Support Team.

Redigert 29. juni 2023

Great app and the support is extremely fast and helpful! Upgraded to the latest 2.0 version on one of our other stores and it looks even better.

Heliocare
Storbritannia
Nesten 3 år bruker appen
Redigert 29. desember 2023

The customer service exhibits friendliness and responsiveness, and the application is user-friendly.

Clinelle
Malaysia
Nesten 3 år bruker appen
Secomapp svarte 3. juni 2021

Good day to you Clinelle,

Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team.

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Alex
Free Gifts - Customer Support Team.

Redigert 10. november 2022

The support team is always there to help and quick to respond. The chat feature is the best one I have worked with!

BabeLash
USA
Nesten 3 år bruker appen
Secomapp svarte 24. november 2021

Good day to you BabeLash,

We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Sam
Free Gifts - Customer Support Team.

Redigert 18. oktober 2021

Update October 2021: I have been using this app for 6months for specific promotions that we have ran and it always does the job. Very easy to set up yourself and if there's ever anything a bit more complex the team are more than happy to help with the set up. Couldn't be happier with the service, the team are deadset superstars! App seems to be working fine so far, I need to play around with it more to but it's easy to use absolutely no issues so far. Very impressed with the teams customer service and responsiveness throughout all the initial onboarding and with any questions we've had.

Happy Skin Co
Australia
Nesten 3 år bruker appen
Secomapp svarte 28. april 2021

Hi Happy Skin Co,

We are super thrilled to read your review and a big thank you from all of Free Gifts Team! Your support encourages us to work harder on improving the app and giving you even better support to our precious customers.

If any further request, we are so happy to give you a hand via live chat or at support@secomapp.com. It's always our pleasure to be with you!

All the best,
Trix
Free Gifts - Customer Support Team.

15. mars 2019

This app is the best option for offering customers free samples and gifts with purchase. The support team was very helpful with helping me setup the app and my sample offerings, as well as making minor adjustments so that it works for my shop. I highly recommend this app!

SKIN&CO ROMA
USA
Over 2 år bruker appen
28. januar 2022

Great customer service. We had an issue with coding after multiple years of use and the developer resolved it within 24hrs. We have used this app for multiple promos and giveaways. It's fairly simple to use and has provided great results for our shop. Would recommend.

babyfirst Store
USA
Over 2 år bruker appen
Secomapp svarte 28. januar 2022

Hi babyfirst Store,

Free Gifts Customer Service is here to answer any questions you may have. Please accept my heartfelt thanks for your nice remarks and valuable feedback on the Free Gifts app. The Free Gifts Team will work even harder to improve the service for our loyal customers as a result of your support.

Please feel free to reach out to us through live chat or email at support@secomapp.com if you have any more queries. We're always happy to provide a hand!

Thank you and best wishes,
Angie
Free Gifts - Customer Support Team