BOGOS.io Free Gift BOGO Bundle
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Sometimes support is offline. But they were able to offer help. Timezones are different so need to be patient
This app didn't work the way we wanted for our site. But customer service was great!
We originally wrote a 5-start review but that was mostly down to the very good support that we received in setting up this app.
Now that we've been using it for a while here's a more accurate review.
Like too many of these Shopify apps it simply does NOT do what it is supposed to do. Integration with Shopify is awful and had has cost us 100's of hours in unnecessary customer support where the free gift hasn't triggered.
We are still using the app ... but that's only because we haven't really had the time to search for something better.
Certainly would not (and have not) jump at taking any other apps from these guys. Just too full of bugs and shortcomings. It's about a year since we started using this and haven't seen any real fixes for the terrible deficiencies.
Shame. Could be really good.
I found it difficult to cancel this app and get in touch with customer support but after I complained with a 1 star rating they were attentive and helpful so upgrading from 1 to 3 stars.
Updated December 27, 2021
Hi Jasmine and Will,
I have sent another follow-up email to the ticket IDs: #113682 and #113686 but still haven't received your response yet. Could you help me check it and let me know your thought?
******
Updated December 24, 2021
Hi Jasmine and Will,
It's a pity that I haven't received your response. I have tried to contact you via 2 emails with ticket IDs: #113682 and #113686.
Could you help me check your mailbox and let me know your thought?
I look forward to your response!
******
Hi Jasmine and Will,
I'm really sorry for this unhappy experience!
I have sent you an email regarding the information of canceling the app's subscription with the ticket ID: #113682.
Could you help me check it and let me know your thought?
This application is nice and from what I know it's one of the rare that allow to make a gift without using the promo code. There are several cons that made me uninstall it though.
- The design, it's not possible to change the police or at lease not easily, the appearance of the button on computer does not look pro.
- The price, even if it is bringing great possibilities I find it's way too much expensive for my usage.
It's mainly the price I think, though the team is really nice and do not hesitate to contact them if you need anything.
App is good and does what it says. Overseas support was slow - we lost a full day with each response as they asked for "access to my store" repeatedly. You already have it - just *check* before requesting again. Our gift was not showing up as a choice to select in the app. I finally gave up on support and just created a new product to fix myself.
It would be nice to be able to customize style of the Cart message - this is in their CSS so u cant modify.
Apologize for what you've been through with our support team. We would be so appreciated if you could manage to drop us your urgent request within our working hours: 8.30 am- 6pm (Mon-Sat Noon, GMT +7). We have sent you a follow-up mail and wish to continue helping you handle all troubles with promotions.
Very good app for free gifts, but too expensive for using it just for this action. I was hoping the app would let me run a 3 for 2 (buy 2, get 1 free) on selected collections, letting the customer pick the 3 items and then adjusting the cart total for the cheapest item to be free. The app works very well, but it would be nice to add more functions to justify its high price.
The app is easy to set up and very clear. The support is very easy to reach, very friendly and also fast. I would like to thank Mina in particular - her friendliness and thoughtfulness are impressive. Unfortunately, there are a number of bugs in the app, which are solved immediately by the support team, but they are annoying - especially given the price of the app. This brings me to the reason for the 3 stars: the price is unfortunately not justified for the number of functions - there are other apps that are cheaper and offer more.
I initially liked it. However, it does not work for cell phones. Until they solve, I am not giving it their 5 stars.
UPDATE Dec 27th, 2021
Dear UNBROKENSHOP,
A follow-up email has been sent to you to fully explain and suggest the way to resolve this. Could you please help me check it and let me know your thought?
*********
Hi UNBROKENSHOP,
We are really sorry for this inconvenience!
We have tried to contact you regarding this issue via email with ticket ID: #113728 but haven't got your response yet. Could you help me check it and let me know your thought?
I'm really looking forward to your response!
bad app
Good support from the devs of BOGOS and MINA when it comes to integration
It is a great and easy to use app. The support team is incredibly kind and quick to respond. Highly Recommend! Mina´s support was very helpful.
Great support，Very good experience
I'm very excited Anne and Brian give me full support and I really recommend this app for who is looking to increase Shopify sales
We are currently in the process of testing BOGOS and the support from the team (Anne, Amy, David, Mina) has been responsive and great. Hoping to implement this in full soon.
Exceptional service, and the app is great thank you so much!
support très réactif et efficace. je recommande, merci Anne.
great app and awesome customer support. And my special thanks to MINA for being so patient with me and answering all my questions. ❤️
Awsome support. Thank you MINA and ANNE !!!
Mina provided outstanding support! She was incredibly helpful, patient, and knowledgeable. Her quick responses and willingness to assist made the process so much easier. Thank you, Mina!
David was able to help me further customize my bundles with no hesitation. Every request was met and i cant be more grateful for such amazing customer service and prompt responses
Easy to setup with great support from Mina, she was very helpful and quick to respond.
I LOVE BOGOS even more now because of AMY. She's helped me out multiple times already. She's really patient and takes her time to get to the root of the problem!
very fast and good live chat that will help with everything
Mina did great job , great app
MINA is заебись
Verry great first experience with your tools !! Daniel accompanied me very well as I discovered all the features and was able to show me how to solve the few questions I had. I'd recommend !
great experience, especially the support team. DAVID was spectacular in meeting our needs, such a wonderful fella
Amazing service from the team, quick and speedy replies and fixes. Great app!
Daniel and Limo were amazing, much respect
AMY was tremendous help getting me up to speed with the app and setting up my first offers. The app is extremely powerful and I'm hoping will help us increase revenue!
merci a LIMO qui ma aidez a utiliser l'app
I needed help to set up a few things, but Mina was there for me straight away and supported me very well. The app is easy to understand and works really well.
Great app so far and Daniel from support was super nice and helpful!
Mina killed it and got back to me right away with support. I had lots of questions and she didn't hesitate to help quickly and kindly. Thank you!
Great
Excellent help from mina !
David was incredibly helpful in getting everything set up. I just messaged because I was working on the store on a Sunday morning and wasn't expecting a reply until the weekday, but someone came online and helped me out right away. This is amazing!
The costumer service is AMAZING! Mina helped me alot!!!
This App is exactly what we were looking for as it supports subscription-specific offers & discounts. Anne was super helpful and provided much-needed support for customization!
Mina was incredibly helpful and very quick to respond to my questions. Big thank you for being so easy to work with!
The app works smoothly, performs its functions, special words should be said about the support! Mina helped me a lot, thank her very much!
Good work and help
Anne and Brian were a huge help and responded super quickly to the issue I had.
Thank you to Mina that really helped me in to improve my store !!
Anne & Mina was amazing! She helped me set up the app and seamlessly handled the language translation with ease. Her support was prompt, clear, and made everything so much easier. I couldn’t have done it without her guidance. Highly recommend her assistance!
Ultra fast support response from MINA, very easy to use app, i recommend :)
assistenza fantastica
Super Application, j'ai eu recours a Daniel qui m'a beacoup aidé lors de la configuration alors je le remercis et je recommande cette application !
Received a great support from Mina today. Great app and customer support
Thanks to her dedicated assistance, I now feel confident using the BOGOS app to enhance my store's sales. I highly recommend Mina for her outstanding service; she truly deserves recognition for her efforts
Juste parfait, cette application est tout simplement incroyable
Support Mina always can help you, Good app!
amazing and fast!
Great reactivity, thanks Anne
MINA's customer service attitude is very good and she answered my questions patiently. Thank her very much.
Application assez complète dans l'ensemble. Le support (comme Mina) est super réactif et agréable. 10/10.
mina is great