Helhetsomdöme
4,9
Antal per omdömesnivå
  • 91 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
Redigerat 11 juli 2018

We just recently downloaded the "Free Gifts" app by Secomapp, and it has been nothing but the best experience thus far. The customer service was phenomenal. They were very quick to help with the proper installation of the app and went as far as making sure everything was integrated properly into our store website. Great app. Great features. Great customer service. Best application thus far!

Joule Sack
USA
2 dagar användning av appen
16 november 2022

The Free Gifts BOGO buy x get y app is great and customer service has been fantastic. Highly recommending this app.

Body Armor 4x4
USA
2 dagar användning av appen
Secomapp svarade 17 november 2022

Hello, Body Armor 4x4!

Thank you very much for your kind and considerate thoughts on the Free Gifts app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers.

If you have any further questions, please contact us at support@secomapp.com or via live chat. We're always willing to lend a hand if you require it!

Best of wishes,
Hannah
Free Gifts - Customer Support Team.

15 april 2023

The app is very good, working as expected and their customer support is outstanding! Will definitely recommend this app. Thank you!

Gluowsmetics
USA
2 dagar användning av appen
Secomapp svarade 24 april 2023

Dear Gluowsmetics,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our BOGOS app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

Redigerat 24 november 2021

Great app with great support especially Trix she is an awesome help. But the checkout button not working in one time when you will click multiple times then it will work.

FIXDERMA SKINCARE
Indien
2 dagar användning av appen
Secomapp svarade 24 november 2021

Good day FIXDERMA SKINCARE,

We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Alex
Free Gifts - Customer Support Team.

5 juni 2021

Great app with the exact functionality i required. Support were very helpful and responded to questions and were able to assist with the integration very promptly. Great app with great customer service.

Tarquin's Cornish Gin
Storbritannien
2 dagar användning av appen
Secomapp svarade 11 juni 2021

Hi Tarquin's Cornish Gin,

We truly treasure your satisfaction with our app! Our team is super thrilled to know that we were able to assist you promptly. With your support, the Free Gifts app team will work tirelessly to improve the app and develop more interesting features.

May you need any support, please let us know via our live chat or email us at support@secomapp.com. We're just a message away!

All the best,
Sam
Free Gifts - Customer Support Team.

26 januari 2023

Excellent app with an impeccable dev and support team. Installation and configuration is a breeze and the app performs precisely as required. Dev and support happy to discuss and swiftly make minor customisation in line with our customised theme. Highly recommend and commend. 5 Star!

Victoria Beckham UK
Storbritannien
En dag användning av appen
Secomapp svarade 31 januari 2023

Hi Victoria Beckham UK,

We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.

May you have any further requests, please contact us via our livechat or email us at support@secomapp.com. We are always ready to serve you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

22 juli 2019

They changed code on our site, that created pricing errors that cost us thousands of dollars. You extreme caution. Their bad coding made lower prices display on 80% of our items. It was a pretty bad mistake to make.

Brothers with Glass
USA
Ungefär en månad användning av appen
Secomapp svarade 14 augusti 2019

We would like to send our sincere apology to all your loss.
The issue was because the supporter, who had already asked to have the permission to your site, was refused to be given the access to help you test the offers more carefully.
In details, there are 3 access needed to Apps, Theme, Products. And we just received only 2 from you: Apps, Products.
However, he has included this important reminder to you in case anything wrong might happen (as highlighted here: http://prntscr.com/oj7gkn )
With enough access given to our supporter, we can assure that no issue like this will happen.
It was hard to avoid all risks when running business online. We understand your frustration and will do everything within our hand to make it up to you.

15 december 2021

The platform can be a little bit buggy, however, the customer service is amazing and help you fix things instantly! Can't fault the customer service - Brian & Robert have been great.

Evidence Skincare
Australien
Ungefär en månad användning av appen
Secomapp svarade 17 december 2021

Hi Evidence Skincare,

Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Sam
Free Gifts - Customer Support Team.

12 december 2018

This app is so amazing and wonderfull. It's real social proof that I recommend you to add quickly. It's fun.

Alexberanger
Kongo-Brazzaville
Ungefär en månad användning av appen
29 september 2017

I have rarely found an app that does exactly what I need it to, but Free Gifts has been my easiest install yet. I had put two apps into motion at the same time, and Free Gifts was installed by their support team, had answered two of my emails and the app is up and running with my needed setup in less than 36 hours. The other app hasn't even responded with the theme install yet. If you are debating, install this app, take it for a test run and you'll be impressed that it's fully up and running long before the trial period is over. Great support, app works exactly as advertised.

Navcanshop2
Kanada
En dag användning av appen