Helhetsomdöme
4,9
Antal per omdömesnivå
  • 91 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
Redigerat 20 oktober 2018

It's pretty hard to create offers and when you contact support they usually answer after a long time and only give you plain instructions without helpful walkthrough support.
The app doesn't function really well. It also limits you to a low amount of products to offer as a gift (if you want to create an offer that the customer will receive a free shirt for example when purchasing over a certain amount of money, you can only choose very few products and not entire collection.)

LivingEngine
Israel
5 dagar användning av appen
Secomapp svarade 15 juli 2019

Hi there, your concerns were addressed all. We're standing by if you have any questions or thoughts.

12 oktober 2022

App has a nice set of features. You will most likely have to engage their support to finish installation as it does require you to modify code in multiple liquid files yourself. Their support is very friendly, helpful, and fast, so if you’re okay granting collaboration access you should be in good hands. They make a backup of your theme code before modifying it and provide instructions to restore if anything goes wrong. Some of the descriptions in the app’s settings took us a bit to decipher. I think it’s a translation issue. Would like more options to modify the customer facing parts of the app without having to dive into the CSS in the theme. Overall so far so good.

Sketchboard Pro
USA
Ungefär 4 timmar användning av appen
Secomapp svarade 13 oktober 2022

Hi Sketchboard Pro,

Our team is always grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

Redigerat 2 augusti 2019

The app did not work for us and caused our site to lockup. Support by email is in Asia. So if you live anywhere in the USA, your issue will not be addressed until the following day. It's a great concept though. We didn't get to use because it bought our site to a halt.

T.M. Ward Coffee Company
USA
5 dagar användning av appen
10 oktober 2021

very sad app, and worse service. applying their code impacts website functionality and they are least interested in helping out.

Belora
Indien
5 dagar användning av appen
Secomapp svarade 10 oktober 2021

Updated October 13, 2021
Hi Belora,

It is a pity that I haven't received your response. I have sent you 2 more emails regarding the issue has been fixed. Could you please check it?

We look forward to hearing from you!
----------------------
Hi Belora,

I'm really sorry for the unhappy experience!
I have sent you 2 emails regarding the issue with the ticket ID: #108231 and #107927.
Could you please check it and let me know your thought?

28 mars 2023

Thanks to anne, Louis for their help, they solved my problem, even during the trial period. This app is great, I believe it can help me increase my turnover and serve my customers better.

Honeykissme
USA
Ungefär 4 timmar användning av appen
Secomapp svarade 7 april 2023

Good day Honeykissme,

You made our day with your trust in BOGOS app and your awesome review! Our team, especially Anne and Louis, is all happy to know that we could support and satisfy you!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!

Best regards,
Hannah
BOGOS - Customer Support Team.

14 februari 2021

This app requires the developers to add liquid code manually. I had 2 days of back and forth communication with Robert who said that even though they were on holiday, they would get it done, unfortunately he just ghosted me for 3 days, which caused us to scramble last minute to find another app at the last minute. I see others have had good service experiences but unfortunately our experience with this app was frustrating and disappointing. (I wouldn't have left a review, but Robert has sent 2 automated emails in the last few days to ask for one -so here it is).

Silly George
USA
4 dagar användning av appen
Secomapp svarade 17 februari 2021

Hi,
I’m really sorry for your unhappy experience. We have been back from our Lunar New Year holiday and able to install the code for you quickly! We have been trying to contact you through ticket #93118. Could you kindly check your mailbox and let us know your thought? Thank you so much!

26 mars 2018

STOP SENDING US EMAILS, I RECEIVED MORE THAN 1500 EMAIL FROM YOU GUYS, YOU ARE ABUSING THE SYSTEM!!

Bnworld Inc
USA
4 dagar användning av appen
Secomapp svarade 15 juli 2019

Hey there, just want to inform you that your above complaint has been rectified. Please reach us at support@secomapp.com if you need any further assistance while you are using our app. Thanks!

11 april 2023

这个软件非常好,客服很好!之前我们使用了另一款app导致我们网站出现重大bug,花费了4个多小时才发现是之前插件的原因。立马卸载并更换至这个app!谢谢客服Anne! 她帮我了很多并设置好了免费礼物offer

INTO YOU
Kina
Ungefär 3 timmar användning av appen
Secomapp svarade 12 april 2023

你好,

非常感谢您的精彩评论! 安妮读到这里会很兴奋。 感谢您对我们的免费礼品应用程序的信任,我们将更加努力地开发新功能并改进我们的支持团队,以更好地帮助您开展业务。

如果您有任何进一步的要求,请随时通过我们的实时聊天联系我们或发送电子邮件至 support@secomapp.com。 我们永远感谢你!

此致,
Hannah
BOGOS - 客户支持团队。

4 mars 2022

I used the app for a Buy X get Y offer for my customers. It performed well, it could be less complicated to use and without the coding but overall good app

SNEAKERMASK
Spanien
3 dagar användning av appen
Secomapp svarade 8 mars 2022

Hello SNEAKERMASK,

Thank you very much for your positive feedback and good thoughts on the Free Gifts app. We will continue to work relentlessly to improve the features and experience of our valued customers.

Please contact us by live chat or email at support@secomapp.com if you have any additional questions. We're always ready to lend a hand!

Best wishes,
Blu
Free Gifts - Customer Support Team.

14 maj 2021

I require an app that allows me to do tier gifting based on purchase qualification on certain products, this allows me to do it well! Louis (Developer) and Robert (Customer Service) was very very helpful!

The Boozy Hub
Singapore
Ungefär 3 timmar användning av appen
Secomapp svarade 14 maj 2021

Good day The Boozy Hub,

You made our day with your trust in Free Gifts app and your awesome review! Robert and Louis would be really happy to know that you are satisfied with our support!

If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Trix
Free Gifts - Customer Support Team.