BOGOS.io Free Gift Buy X Get Y , 1,774 รีวิว

การให้คะแนนโดยรวม
4.9
จำนวนต่อระดับคะแนน
  • 91% ของการให้คะแนนคือ 5 ดาว
  • 5% ของการให้คะแนนคือ 4 ดาว
  • 1% ของการให้คะแนนคือ 3 ดาว
  • 1% ของการให้คะแนนคือ 2 ดาว
  • 3% ของการให้คะแนนคือ 1 ดาว
18 พฤษภาคม 2023

Great support! Their team work is really good. Despite of time differences, somebody was always there to chat with me and helped me. They solved the issue I had quickly and explained it to me the way I could understand. Even tho there is some things that I wish I could do with this app (I wanted to change the free gift item title so that it's clear to customers that it's free gift), I am comfortable to keep using this app and very satisfied with their customer service.

maeda-en
สหรัฐอเมริกา
13 วัน ในการใช้แอป
Secomapp ตอบแล้ว 22 พฤษภาคม 2023

Dear maeda-en ,

Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

16 กันยายน 2023

Amazing support they responded quickly and walked me through everything I needed help with!

Gleam Chic
สหรัฐอเมริกา
4 วัน ในการใช้แอป
20 พฤศจิกายน 2017

Exactly what my site needed. Great App.

Atlantic Drift
สหรัฐอเมริกา
14 วัน ในการใช้แอป
21 ตุลาคม 2014

This app is very good. Didn't quiet suit what I need. The excellent customer support members were more then helpful, they helped me install it and customise to suit my needs !!
I Wanted the app to do something it couldn't do at present, support staff have given my suggestion to development staff to develop so that I can implement it in my store.
Highly recommended

Xcell Performance
ออสเตรเลีย
14 วัน ในการใช้แอป
16 สิงหาคม 2018

The developer installed the app quickly and put up 2 tests so I could see how the free gifts work. I was able to understand the app in about 10-15 minutes and now it's working smoothly. Highly recommended!

Paint Pillow
สหรัฐอเมริกา
14 วัน ในการใช้แอป
23 พฤศจิกายน 2018

I am pretty happy about this app, and the customer service ! Louis has been awesome with me. Now I will check if this app is able to convert my customers !

mylovingbrushes
ฝรั่งเศส
13 วัน ในการใช้แอป
28 กุมภาพันธ์ 2023

I used this app as part of a giveaway campaign. I wanted to give a free book to customers who placed orders over $50, but did not win the giveaway prize. I also wanted the free gift to auto-populate in a customer's checkout when their order exceeded the minimum spend to make it easy for them. Shopify's BOGO option did not support this and I was recommended to try this app. So what's GOOD: the app can't provide a discount code for you to give to customers, which was my preference, but it can create a special link for you to send out. This worked well and customers found this easy to use. So what's BAD: if a customer removes items from their cart reducing the order value to less than your offer's minimum spend the app does NOT remove the free gift from the customer's checkout. This includes when customers remove all the products in their cart, reducing their order to $0. I had one customer send through an order with just the free book on! It gets worse: despite the offer passing its end date and me UNINSTALLING the app on my site, a customer has just now put through an order with the free book gift listed as part of their order (the order is also for $25, under the $50 offer minimum spend threshold, so doubly annoying). This means if customers click on the special link created by the app, that I shared via emails with my giveaway subscribers, the offer is still triggering with all the issues mentioned above. So annoying - now I am desperately trying to work out how to remove the code it must have left somewhere. I hope leaving this review saves others from having to deal with this happening to them. Such a shame as the app has the potential to be good.

Seeds of Wonder
ออสเตรเลีย
13 วัน ในการใช้แอป
Secomapp ตอบแล้ว 28 กุมภาพันธ์ 2023

Hi Seeds of Wonder,

I'm really sorry for your unhappy experience! Our developer team has just had a quick check and found out that your current cart has not been fully integrated within the app.
Our team has just contacted you via ticket ID #133973 to quickly assist you with the integration. Could you help me kindly check it?

25 พฤษภาคม 2022

top app fonctionne très bien , user friendly , simple a comprendre par le client , et elle a aucun bug merci aussi pour leurs support très réactif

Small Boss
ฝรั่งเศส
13 วัน ในการใช้แอป
Secomapp ตอบแล้ว 31 พฤษภาคม 2022

Bonjour Small Boss.

Merci beaucoup pour tes mots gentils! Toute notre équipe est ravie en ce moment ! Nous continuerons à travailler dur pour améliorer les fonctionnalités et l'expérience de nos clients fidèles grâce à votre soutien.

Si vous avez besoin d'aide, veuillez nous contacter via le chat en direct ou par e-mail à support@secomapp.com. Nous serons disponibles chaque fois que vous aurez besoin de nous !
Notre équipe utilise un outil de traduction donc désolé s'il y a une faute d'orthographe :D

Meilleurs vœux,
Ryan
Free Gifts - Équipe d'assistance à la clientèle

20 กุมภาพันธ์ 2020

Do not recommend this app. App was not ready upon download. Had to give permission do developer to finish installation and then once fully installed customers were unable to use the checkout button on our store resulting in frustration and loss of sales. This was not fixed for hours after problem was noticed and we did not hear back from Secomapp for far too long after this occurred, only received auto generated emails until after our store had closed for the day. Would have been nice to talk to someone over the phone about our problems but no phone number can be found online. Using this app has brought me doubt to use any third party apps on Shopify.

Gwartzman's Art Supplies
แคนาดา
13 วัน ในการใช้แอป
Secomapp ตอบแล้ว 21 กุมภาพันธ์ 2020

So sorry for your unhappy experience.
Sorry that we are only available and will quickly respond to all your request within our working hours (8.30am -6pm – GMT +7). We have checked carefully and fixed all of your issues. Supporters also emailed and inboxed your Fanpage to follow up your case promptly. Please check and let us know if you need any support.

4 พฤษภาคม 2018

works great and excellent and quick support!

Tailorvintage
สหรัฐอเมริกา
13 วัน ในการใช้แอป