รีวิว (1,871)

การให้คะแนนโดยรวม
4.9
จำนวนต่อระดับคะแนน
  • 91% ของการให้คะแนนคือ 5 ดาว
  • 5% ของการให้คะแนนคือ 4 ดาว
  • 1% ของการให้คะแนนคือ 3 ดาว
  • 1% ของการให้คะแนนคือ 2 ดาว
  • 3% ของการให้คะแนนคือ 1 ดาว
แก้ไขเมื่อ 30 เมษายน 2021

Trix was so much help. She is fantastic. The app is great! Trix helped me install Highly recommend.

upcosmetics.com
ไอร์แลนด์
ประมาณ 10 ชั่วโมง ในการใช้แอป
Secomapp ตอบแล้ว 3 พฤษภาคม 2021

Dear upcosmetics.com,

Your satisfaction is a gift we will always treasure! Thanks to your precious support, we will work tirelessly to improve Free Gifts app and provide even better services.

We are just a message away, so please reach us via live chat or email support@secomapp.com when needed! It's always our happiness to accompany you!

All the best,
Trix
Free Gifts - Customer Support Team.

7 ธันวาคม 2015

It started out rough with the communication but they go above and beyond in ensuring the job gets done quickly. It's better than the other app as customer service is key and this app and the co-owner kept consistent communication! Hands Down on customer appreciation and resolving issues.

Blk Blu
สหรัฐอเมริกา
10 วัน ในการใช้แอป
13 พฤษภาคม 2023

The support from these guys is awesome. I had one minor question and they were on top of it really fast, and helped get my offer set up correctly. I have used this app several times (I create a lot of ecommerce sites) and they have always been so easy to work with and the app works exactly as I need it to. Highly recommend using this app for promo deals!

BACK-YARD Southern Style Seasoning
สหรัฐอเมริกา
ประมาณ 10 ชั่วโมง ในการใช้แอป
Secomapp ตอบแล้ว 16 พฤษภาคม 2023

Hope you are having a wonderful day BACK-YARD Southern Style Seasoning,

We really appreciate your wonderfully kind review! Our entire team is over the moon right now! Thanks to your support, we will definitely keep working harder and harder to improve the features and experience for our loyal customers.

If you require any assistance at all, please contact us by live chat or email at support@secomapp.com. We are always there if you need us!

All the best!
Hannah
Free Gifts - Customer Support Team.

16 มกราคม 2019

this app is terrible. I wanted to try it out but they only offer 24 HRS free trial!!! who does that?! all apps offer at least a 7-day trial.

Herba Terra Organics
สหรัฐอเมริกา
11 วัน ในการใช้แอป
Secomapp ตอบแล้ว 15 กรกฎาคม 2019

Thanks for your review so I have a chance to make it clear for you.
You are only have full 14 free trial days for the first time you've added the app. Trial days will be kept auto counted down for next time you re-add it (if any).
Please reach us at support@secomapp.com to request a trial renewal on your shop.

25 พฤศจิกายน 2021

Just starting with this app, but the functionality seems to be very good and my support experience with Robert was excellent. Quick, efficient and friendly, with all issues quickly solved.

BITEKNIGHT
สหรัฐอเมริกา
ประมาณ 9 ชั่วโมง ในการใช้แอป
Secomapp ตอบแล้ว 26 พฤศจิกายน 2021

Dear BITEKNIGHT,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Ellie
Free Gifts - Customer Support Team.

2 ตุลาคม 2017

I signed up for a free trial, and tried a small gift with purchase promotion. The app stopped working after a few hours of my sending out an email campaign, coincidentally, after installing the app, we received several phone calls that our website was not working, and when I contacted support, there was no response. Needless to say, we deleted the app and will not be continuing.

Shop Lollaland Com
สหรัฐอเมริกา
11 วัน ในการใช้แอป
Secomapp ตอบแล้ว 15 กรกฎาคม 2019

Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved
our application. Please don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.

แก้ไขเมื่อ 28 ตุลาคม 2018

Installation and overall support were quick. However, the app didn't function as well as I expected.

TAG Collective
ไอร์แลนด์
11 วัน ในการใช้แอป
17 กุมภาพันธ์ 2023

Anne and Louis provided us with excellent customer service. They helped us set the app up and resolved all our queries in a prompt and professional manner. It was a fantastic experience. Thank you!

etikette
ออสเตรเลีย
ประมาณ 8 ชั่วโมง ในการใช้แอป
Secomapp ตอบแล้ว 8 มีนาคม 2023

Good day to you etikette,

Our team, especially Anne and Louis, want to thank you from the bottom of our hearts! Your awesome feedback would definitely keep us going on improving the app and providing better services.

Please feel free to contact us anytime via live chat or email us at support@secomapp.com when you need a hand. We are always happy to be with you!

All the best,
Hannah
BOGOS - Customer Support Team

22 กรกฎาคม 2017

Do not use this company! I asked them to install a simple discount - buy a t-shirt collection and then get 25% off any other single t-shirt,. After three days of email exchanges they told me they couldn't create my discount - then suddenly on my store without any notification from them OR PERMISSION from me - they had created new variants on all my products giving customers 25% off. ALL PRODUCTS!!!!!!!!!!! I have had to refund orders rather than fulfill them as the variants installed by Secomapp meant I was trading at a loss - which as we all know - is bad news. Terrible, appalling customer service and a terrible product. AVOID AT ALL COSTS.i did try and communicate with their CEO before writing this review and his response was so poor i felt compelled to write this review, Really folks - do not waste your time and money with this company

Colour Is Sound
สหราชอาณาจักร
9 วัน ในการใช้แอป
Secomapp ตอบแล้ว 15 กรกฎาคม 2019

We are really sorry for the trouble caused. I just want to explain more details in this situation: Most promotion apps, including our Free Gifts app are supposed to create variants for gift products, which is noted in the installation guide. Now we have updated our app so that gifts base on cloned products not by variants.
We have disabled all rules when we were informed that our app did not work as you requested to avoid the situation that customers can buy discounted products.

23 กันยายน 2018

This app could have been useful in our campaign however we had a few issues with the "spend $___ get something free" linking up to our oberlo product and then to our aliexpress product order, thus resulting in the customer not getting a shipping confirmation. Could be an amazing app if there is more specific setup instructions to avoid issues like this. I just want to say that the staff are super attentive and quick to respond to any issues/needs and do there best to assist. Thanks!

Willow & Nest
แคนาดา
8 วัน ในการใช้แอป