BOGOS.io Free Gift Buy X Get Y , 1,833 条评论
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Great customer service!
Mikie, Wayne, and Anne are the best support! They tried their best to sort out the issue in my store and succeeded. Thank you!
Thank you very much Montessori Generation,
Our team was thrilled to get such positive comments, especially Mikie, Wayne, and Anne!
Thanks to your kind words, we are now even more motivated to improve our services in the next days :D
Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.
Enjoy your wonderful day!
Hannah
BOGOS - Customer Service Team
Excellent app. Does the job! Outstanding customer support. Everything was up and running within 15 minutes.
However, I wish there was a way to set it up by myself.Still very fast support response.
Thank you so much for leaving us a review. We're glad you enjoy Free Gifts!
Amazing customer service!!! Love how helpful all the staff is. Anytime I have a question, they are there to answer within minutes. Definitely recommend for people who are less tech savvy (like me). Thank you guys!
Dear SWL,
You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you!
If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!
Best regards,
Daisy
Free Gifts - Customer Support Team.
Nice app , easy to use , we highly recommended
Easy to use free gift with purchase app with an excellent customer service team and attention to detail. Highly recommend!
Thanks for droping us a 5-star review! We're happy that our app adapts your needs because customers' satisfaction is always our 1st priority
Do not use this company! I asked them to install a simple discount - buy a t-shirt collection and then get 25% off any other single t-shirt,. After three days of email exchanges they told me they couldn't create my discount - then suddenly on my store without any notification from them OR PERMISSION from me - they had created new variants on all my products giving customers 25% off. ALL PRODUCTS!!!!!!!!!!! I have had to refund orders rather than fulfill them as the variants installed by Secomapp meant I was trading at a loss - which as we all know - is bad news. Terrible, appalling customer service and a terrible product. AVOID AT ALL COSTS.i did try and communicate with their CEO before writing this review and his response was so poor i felt compelled to write this review, Really folks - do not waste your time and money with this company
We are really sorry for the trouble caused. I just want to explain more details in this situation: Most promotion apps, including our Free Gifts app are supposed to create variants for gift products, which is noted in the installation guide. Now we have updated our app so that gifts base on cloned products not by variants.
We have disabled all rules when we were informed that our app did not work as you requested to avoid the situation that customers can buy discounted products.
Great! Kindly support and easy use !!
Super supportive team walked us through our first promo and were super knowledgeable & able to answer all queries!
Good day to you Alessandra Cashmere,
We are overjoyed and grateful for your positive comments about our services! That note will undoubtedly help us in our pursuit of exceptional customer service!
If you have any questions, please contact us via LiveChat or email at support@secomapp.com.
Best wishes!
Hannah
Free Gifts - Customer Support Team
Worst experience ever. Installed the app but didn't work. Asked for help and there was no response until a review was given and they responded. Did some customisation work on my theme without backup and broke some codes, resulting in carousel, menu and cart issues which affected our store conversions for a week. These issues were not brought to light until Secomapp highlighted to me, claiming that they stumbled upon these issues but they're gonna fix it out of goodwill if the neg review is removed. Review was removed but errors are still not fixed. Secomapp suggest I get a dev to fix the errors. Out of desperation, we have no choice but to back date the theme that's two versions before since Secomapp didn't back up the last theme version. There's also no clear instructions on uninstallation despite asking for it on 12 Nov. Horrible experience. Use this app at your own risk.
10:08 PM
Hi admin,
We're sorry for the unhappy experience you have encountered. We had backed up your theme on our local before we installed the app on Nov 12. Could you please check the emails we sent so that we can investigate the root cause and fix the issue for you?
Thanks,