BOGOS.io Free Gift Buy X Get Y , 1,797 条评论
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We used the app's services to set up a gift with purchase for a campaign. We had some issues with order processing due to settings in the app and (mainly) David from BOGO was happy to help! We got quick responses at all hours and they are quick when it comes to finding solutions. We eventually found a way to fix the issue!
Hope you are having a wonderful day,
We really appreciate you for taking the time to provide such a nice remark! David would be ecstatic! We will definitely keep working harder and harder to improve the features and experience for our loyal customers.
If you require any more assistance, please contact us by live chat or email at support@secomapp.com. We are always willing to assist. Our number one objective is to provide you with the finest service possible!
All the best!
Steven
Free Gifts - Customer Support Team.
We had the developer help install but it's still not working. When we drop the cart below the required amount to receive the free gift it stays in the cart even though the customer has spent less than the threshold.
Just signed up for this app, needed some additional customisation - support so far has been excellent - very fast and very helpful.
Good day to you SWIISH!
Thanks so much for your kind appreciation of our team! Everyone was so thrilled to have been a part of your campaign!
If you ever need assistance with upcoming ones just message us via LiveChat or send us an email at support@secomapp.com!
It's always a joy to have you!
Hannah
Free Gifts - Customer Support Team.
Really quick install, great customer service! the app gave us great results from our email marketing campaign. Can't wait to try out all the options that come with the app.
I am pretty happy about this app, and the customer service ! Louis has been awesome with me. Now I will check if this app is able to convert my customers !
App was great. It was really the only one that could do exactly what I wanted. I found it to be a bit expensive considering that in shopify you have to buy apps pretty much for everything and I did get an enormous amount of feedback request emails.
customer service in incompetent. that is the reason I cancelled. They couldn't answer my ingle question, but instead cared more about when my subscription will renew.
There might be a little misunderstanding here. We just want to make sure there would be no trouble for your subscription. Specific support has been sent to your email box. Look forward to your response for further assistance. Thanks.
Do not recommend this app. App was not ready upon download. Had to give permission do developer to finish installation and then once fully installed customers were unable to use the checkout button on our store resulting in frustration and loss of sales. This was not fixed for hours after problem was noticed and we did not hear back from Secomapp for far too long after this occurred, only received auto generated emails until after our store had closed for the day. Would have been nice to talk to someone over the phone about our problems but no phone number can be found online. Using this app has brought me doubt to use any third party apps on Shopify.
So sorry for your unhappy experience.
Sorry that we are only available and will quickly respond to all your request within our working hours (8.30am -6pm – GMT +7). We have checked carefully and fixed all of your issues. Supporters also emailed and inboxed your Fanpage to follow up your case promptly. Please check and let us know if you need any support.
Awesome app, but expensive. Fast response from the support team.
Overall was great. Managed to set up the promotion for free gifts. Unfortunately, we find it hard to set up without technical support from the staff through email.