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这个软件非常好，客服很好！之前我们使用了另一款app导致我们网站出现重大bug，花费了4个多小时才发现是之前插件的原因。立马卸载并更换至这个app！谢谢客服Anne! 她帮我了很多并设置好了免费礼物offer
你好，
非常感谢您的精彩评论！ 安妮读到这里会很兴奋。 感谢您对我们的免费礼品应用程序的信任，我们将更加努力地开发新功能并改进我们的支持团队，以更好地帮助您开展业务。
如果您有任何进一步的要求，请随时通过我们的实时聊天联系我们或发送电子邮件至 support@secomapp.com。 我们永远感谢你！
此致，
Hannah
BOGOS - 客户支持团队。
I used the app for a Buy X get Y offer for my customers. It performed well, it could be less complicated to use and without the coding but overall good app
Hello SNEAKERMASK,
Thank you very much for your positive feedback and good thoughts on the Free Gifts app. We will continue to work relentlessly to improve the features and experience of our valued customers.
Please contact us by live chat or email at support@secomapp.com if you have any additional questions. We're always ready to lend a hand!
Best wishes,
Blu
Free Gifts - Customer Support Team.
I require an app that allows me to do tier gifting based on purchase qualification on certain products, this allows me to do it well! Louis (Developer) and Robert (Customer Service) was very very helpful!
Good day The Boozy Hub,
You made our day with your trust in Free Gifts app and your awesome review! Robert and Louis would be really happy to know that you are satisfied with our support!
If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We always appreciate you!
Best regards,
Trix
Free Gifts - Customer Support Team.
Very poor customer service, the app created a whole bunch of errors, big mess. Will not use this app again.
So sorry for your unhappy experience with our app. Because you have requested us to remove all necessary code for the app to be working, when you want to test it again, please ask us to re-install the code for you first. Thank you.
One of the Best App on the Shopify Store. Super Fast Support. Guys are amazing as they have developed a super app.
Thank you so much, Holy Land Dates!
Your lovely review made us very happy! Because of you, we now have even more motivation to improve our services in the coming days:D
If you require assistance, please contact us via Live Chat or email at support@secomapp.com.
Have a wonderful day ahead,
Hannah
BOGOS - Customer Support Team
Don't do it! Terrible customer support and non existante technical service. This is a joke, I had to wait 3 days and no help whatsoever!
I am deleting this app and never going to do business with them ever again.
Hi Admin, we have already replied to you with the proper solution. You probably miss it somehow. Could you please check email from support@secomapp.com?
The app wasnt installed correctly by Secomapp guys, or just doesnt work.
It caused us a real customer experience issues when the free gift wasnt shown as free to the customer.
Also - there is no one to talk to. takes a lot of time to get back to customers.
Very bad.
We are so sorry for the unhappy experience you've had.
Because we don't work at weekend (Saturday afternoon and Sunday, GMT +7), we've not been with you in time.
We would love to have to back and this time, we would want to help you create the offers for you desire.
$30 ++ ? It is absolutely not worth the cost. Instructions are there, but it could be better as there are some code adjustments to do, it could take you a while to figure it all out. Also when I remove the main product from my basket, the customer can still get away with free gift by removing the main product. I truly hope it was my mistake (it has to be for that price), but yes, not working for me and not worth the struggle even though support is there. The design is poor looking to my taste. I uninstalled and still I had to go through many liquid files to remove manually files that weren't removed. I love the concept though, just need some major improvements for such a price. So far my recommendation is : don't even try it.
Super reactive customer support, Anne and Daniel were an absolute pleasure to work with, they answered our questions in no time, and made the setup process incredibly smooth.
Hi Pippadu,
Thank you for letting us accompany you in your business. We are all happy to know that we could assist you and make you satisfied. Anne and Daniel would be the happiest when reading your awesome words. Your support motivates us to work harder on improving our app and our support team.
If you have any questions, please contact us via our live chat or email us at support@secomapp.com. We are always ready to support our customers!
Best regards,
Hannah
BOGOS- Customer Support Team.
It's a great app, does what it needs to do. Would love some more customisation features in terms of the GUI but overall happy with it. The customer service is amazing.
Dear We Might Be Tiny (US),
Our team is grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.
If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!
Best regards,
Rio
Free Gifts - Customer Support Team.