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Installed this app 7 hours ago. Have been in touch with the support ever since. I am facing three different issues. I have been assured that the issues are solved, but they simply are not. So I reached out to them again. They again assured me its fixed. But they are not. Struggling with this back and forth now for several hours. From an app that charges 50 euros per month i expect that it works straight away.
We apologize for not meeting your expectation during our session yesterday, William Walker.
The request took us multiple attempts to complete as there was an issue with the Cart message not being rendered in sync with the script of your Cart drawer. Thanks to your kind cooperation in pointing out the problem, we were able to catch the bug and resolve it soon after. We have also included more information and details in our support email #138713 for your convenience. Could you help us check your mailbox?
We really look forward to your response!
Richard
BOGOS - Customer Success Manager
Horrible experience. They completely messed up my cart and when i add products to the cart, it doesn't update. Reached out to support and they said they backed up my theme, but they backed up my theme incorrectly. All the changes made were also in my "backup" theme. I had to manually revert all of the code they made and guess what, it all started to work again. I spent 3 hours trying to fix all of this and all customer support said during this time was that it wasn't their fault. Well I just fixed it by reverting all their code, so yes, it was their fault.
Hi there,
I'm sorry for the unhappy experience you are having. We've been trying to connect you via the ticket number 90925. Could you please check it and let us know your thoughts? Thank you so much!
I initially liked it. However, it does not work for cell phones. Until they solve, I am not giving it their 5 stars.
UPDATE Dec 27th, 2021
Dear UNBROKENSHOP,
A follow-up email has been sent to you to fully explain and suggest the way to resolve this. Could you please help me check it and let me know your thought?
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Hi UNBROKENSHOP,
We are really sorry for this inconvenience!
We have tried to contact you regarding this issue via email with ticket ID: #113728 but haven't got your response yet. Could you help me check it and let me know your thought?
I'm really looking forward to your response!
the app does not work. the UI is messy and confusing. It looks like Windows 95. The installation requires developer to access the theme to make it work. But they cannot access the theme so it does not work. Just bad product.
***Update Sep 13, 2022
Hi Kobe Footwear,
It's a pity that we still get your response on ticket #126789. Could you help me check your mailbox and let me know your thought?
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Hi Kobe Footwear,
We sincerely apologize for the inconvenience and unhappy experience. I have sent you an email for further support with ticket ID: #126789
Could you please check it and let me know your thought?
I installed it and couldn't get it to work and so uninstalled it. Unfortunately according to Shopify Tech Support it added code that completely hosed my shopping cart. This made me lose 1/2 day of sales while Shopify support walked me through removing their code from the liquify files.
Hi,
I’m so sorry for the unhappy experience you have encountered. It’s a pity that we did not receive any emails from you so we do not have the chance to support you properly. I have created the ticket number 93259 for further support. Could you please check your mailbox and let us know your thought?
Thank you so much!
I installed to see if it fitted my needs, but it didn't. This is fine, can't always be a good match. But after uninstalling the app my theme is still completely trashed with their files en liquid includes. Ridiculous!
***Updated Nov 4, 2022
Hi Warmpies,
It's a pity that we haven't gotten your response since yesterday. Our team is all waiting for the theme to be sent so we can assist you in removing the code and send it back to you. Could you help us with that?
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Hi Warmpies,
I'm really sorry for the inconvenience you have encountered. Our team has just sent you an email with ticket #129089 to help you remove the liquid files. Could you help us check your mailbox?
You should not register this app as having a "free trial" when you want me to authorize a credit card payment prior to the trial beginning.
We are sorry for this inconvenience. Because it is a format for all paid apps on Shopify despite within the trial time, we have no way to change it. Don't worry! Even when you click to Approve charge, you will not be charged right away and really have 14 trial days to test and remove it without charge. Please write to us at support@secomapp.com for more free close assistance.
***WARNING!!! THIS APP WILL SERIOUSLY MESS UP YOUR STORE - INSTALL AT YOUR OWN RISK ***
in addition to making quite a lot of changes to your theme files, this app will also creates and duplicates ALL your VARIATIONS!!! Yes, for every product!!
And then when you uninstall it - it leaves all that mess behind!!!
I don't know how in the world these guys are allowed to have any apps on Shopify!!
It took me almost 3 hours to reverse all the changes and I did using a backup of my theme. I'd be seriously screwed if not for this backup.
*** STAY AWAY ***
We're sorry for a bad experience you have with our app. For our application working, we need to create those clone product variants. Liquid update to your theme is strictly required for this app to work (for hiding those variants from your store's front-end). It would be better if you let us help. The clone variants will be removed if you remove all your rules before uninstalling and most of our merchants are happy with this solution.
I'm sorry again about the problem with your store, please send me an email at support@secomapp.com if you need further help.
Very helpful support team on the live chat who are willing to help with anything and everything. Great app and easy to use!
Thank you very much. Vancouver Island in a Box!
We were thrilled to get such positive comments!
Thanks to your efforts, we are now even more motivated to improve our services in the next days :D
Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.
Enjoy your wonderful day!
Hannah
Free Gifts - Customer Support Team
This is really nice app. It works exactly what I want. There is small issue in displaying the Gift Icon and they help me to solve it in minutes. Recommended.