BOGOS: Free Gift Bundle Upsell

I have initially, chosen the BOGOS bundle app, due to it is visual strong appearance and the high number of 5 star reviews. Upon install, the free trial, which if i remember correctly was 15 days, ran out while i as still experimenting with the app as my experimental stage took longer than needed due to high frequency of needing to go back and forth to support team to fix things. One major draw back is that you have to keep on going back to dev team to adjust simple UX matters such as font size or glitch with add to cart button/text color as the app does not offer this. It feels as if you did not purchase a bundle app, instead you have purchased a subscription with support team. The second major item, is that i had to keep going back and forth with dev team to remind them to resolve some issues. For example, once i request bundle title font size adjustment, they fix it, then if it still needs adjustment had to go back to them to adjust font size again, this cycle could take 2 days. If it happens you do this near the weekend, then I have to wait 2 days until the weekend is over as they are off on weekends. Simple matters such as having a redirecting link bundle booster page (as my website is in 2 languages) had to go to support team to fix, which took several days, as the bundle does not accommodate language URL redirection out of the box. I had to wait for something like 7 days with live bundle booster page taking my English and arabic users to an arabic bundle page as you have to insert the full URL not only the later part of the URL for redirection.
When I subscribed, I selected the Basic plan as it covers my needs, but after installation i discovered this plan is not available for my store and i had to go with Grow plan, paying more without BOGOS fully disclosing that if your shopify store is on the Grow plan, then you need the BOGOS Grow plan, which exceeds my current needs.
Some customers complained from the mix and match bundle being unintuitive especially for mobile users, so they opt to contact us on WhatsApp as oppose to finishing the sale online. I have installed a session recording/replay app to watch online customer sessions, and found out that the app is indeed not intuitive and easily makes customers fall out of bundle. In a nutshell, the app is feature rich, technically strong with amazing support team, but not user friendly, and not for businesses that rely on small teams to manage even if your technically strong. I am about to uninstall it and move on to try some other bundle apps. In summary, the bundle presentation creates decision friction, lets customers bypass the bundle offer path (for mix and match), makes customer experience feels patched together rather than smooth upselling and intentional. I am disappointed, that i have to be back in the market looking for a more suitable app!!!!! I normally do not like to leave negative reviews, but i thought this might be helpful to give you store owners some light about what will happen behind the scenes and maybe encourage BOGOS to enhance their app by adding font, padding and other simple customizations out of the box, and revisit their mix and match bundles flow intuitivity. Good lucks!

MINA is very nice and patient, and efficiently helped me resolve the issue. Really appreciate!!!

The best App always- I have been using BOGO since they launched this is my second store using it, and they always develop and evolve and they listen to customers as well. Their support is always top notch.

After trying several apps similar to this, we have finally found the BEST!

It works really well; is easy to set up, the graphics looks fantastic and most of all the support is excellent.

I would highly recommend this app to anyone looking for effective bundling and gifting solutions to their ecommerce business.

great

We have a very large number of products and volume price breaks and this is the only app we have been able to get that can effectively manage them all. Bulk imports via SKU or Collection.

Errors are very vague and don't often tell you in plain English what they mean, I had to lean quite heavily on support to stumble upon what was causing the errors. Support are friendly, helpful and patient, although they sometimes also struggle with identifying errors.

We are pushing it harder than most customers would, so I wouldn't expect a typical customer to encounter any issues. Main thing to note is that imports are super picky with format, has to be a specific type of CSV and if you edit and save in Excel it messes up the format so you need to correct in notepad before importing.

Thanks Bogos Team!

Recently installed this app for bundles and free gifts, and it works really well for my needs. There are lots of customisations you can do yourself, but I also needed the variant section customised, so I reached out to support. I spoke to Austin, who made the changes right away. Very happy with the service!

Excellant app, we find it very useful and Mina is great support for any issues, very fast reply

Anne was incredibly helpful in resolving our gift slider issue. She provided step-by-step guidance with screenshots and offered alternative solutions. I highly recommend the app and really appreciate the clear, responsive communication from the BOGOS team.

Fantastic customer support! Naomi helped me customize my application to meet my needs. She even pointed out when the UX could be improved. Would definitely recommend the service based on the team alone.

Looking forward to digging into the apps features more.