BOGOS.io Free Gift Buy X Get Y , 1,785 条评论
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For anyone who is looking to set up a buy X get Y promotion this is a great option. I was looking to send up a spend X get a free gift card automatically emailed to customer and this app made it possible. I needed some help and their support team guided me through.
I've been using this app for a long time and I'm really satisfied.
Because the function is good, but especially the cs team is kind and helps quickly. Free gifts are really important for sales, so they're really helpful whenever you need them.
Update - The developer writes our our on all possible channels to revise the review. He is looking for the founder of the store.
We feel harassed
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We didn't like suport and also the app. It's not easy to use and it's old fashioned. We do not recommend!
Hi Zaphino,
Our team at BOGOS is very sorry for your unhappy experience with the app and our support. We took your question very seriously and have taken measures to improve our service.
David from our support team has reached out to you via email for more details.
We hope you can check his email soon so we can resolve the misunderstanding for your store.
Thank you for your patience and understanding!
Amazing support
Though some unpleasant experiences happened before, I must say BOGO has a good support team. Timely response even at the weekend. Thanks MINA for her help:)
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Very unpleasant use experience. The use experience is not well designed enough that permitted non-target audience of our campaigns to get free gifts. This has caused us huge losses.
Hi EcoFlow Team,
I'm really sorry for the inconvenience! Our team has sent you a message via both Live chat and email to resolve the problem. Could you check your mailbox and let us know your thoughts?
I look forward to your response!
Regards,
The BOGOS Team
Thank you, Mina! You have done an amazing job supporting us. The app does exactly what we needed it to do with your guidance.
We downloaded this app because we've experienced limitations with other apps. We haven't used it much yet however, Anne has been extremely helpful and very prompt replying to any questions we had, and the app seems to do exactly what we need it to so far. Very happy!
This app has by far the best customer service of any that ive tried before.
The developers, Brian specifically, was extremely helpful getting the app(which works perfectly) setup, I had an issue with my theme, not the app, that he resolved. Anne was also very helpful and quick to reply and made sure everything was in order.
Edit: Back to add some more info, I have used this app to do a free gift over xx amount, and it works great, if the cart value gets reduced, and the gift automatically removes itself. It can also do multiple offers at once, where the customer can get a gift for over 50 or a different gift for over 100, or it can be set to give both gifts if they go over 100. It can also give gifts to first time customers, and only show that offer to first time customers.
This app is a game-changer! I have been using over 3 years and their customer support is just the best! They help you with everything you need! Amazing support. Thank you, Mina!
The team is always so quick to answer! Some apps take hours or days ! They are always so eager to help and check my work!