BOGOS: Free Gift Bundle Upsell

The app is really easy to use and above all the customer service is SUPER fast (thank you Justin)

* MINA * did amazing on helping me figure out an issue I had !

We played around with several apps, and the ultimate decision to go with BOGOS was the customer service. It was immediate, it was helpful, and they were able to understand what we wanted for our customers have walked us through how to make the offers available and behave correctly. Naomi was extremely knowledgeable and reaffirmed we chose the right app.

Evelyn provided absolutely outstanding support throughout the whole process. She was patient, professional, and incredibly helpful in resolving my technical issue quickly and efficiently. Her communication was clear, and she made sure to follow through until everything was fully solved. Really appreciate her dedication and excellent customer service.

Fantastic customer support! Naomi helped me customize my application to meet my needs. She even pointed out when the UX could be improved. Would definitely recommend the service based on the team alone.

Looking forward to digging into the apps features more.

I have initially, chosen the BOGOS bundle app, due to it is visual strong appearance and the high number of 5 star reviews. Upon install, the free trial, which if i remember correctly was 15 days, ran out while i as still experimenting with the app as my experimental stage took longer than needed due to high frequency of needing to go back and forth to support team to fix things. One major draw back is that you have to keep on going back to dev team to adjust simple UX matters such as font size or glitch with add to cart button/text color as the app does not offer this. It feels as if you did not purchase a bundle app, instead you have purchased a subscription with support team. The second major item, is that i had to keep going back and forth with dev team to remind them to resolve some issues. For example, once i request bundle title font size adjustment, they fix it, then if it still needs adjustment had to go back to them to adjust font size again, this cycle could take 2 days. If it happens you do this near the weekend, then I have to wait 2 days until the weekend is over as they are off on weekends. Simple matters such as having a redirecting link bundle booster page (as my website is in 2 languages) had to go to support team to fix, which took several days, as the bundle does not accommodate language URL redirection out of the box. I had to wait for something like 7 days with live bundle booster page taking my English and arabic users to an arabic bundle page as you have to insert the full URL not only the later part of the URL for redirection.
When I subscribed, I selected the Basic plan as it covers my needs, but after installation i discovered this plan is not available for my store and i had to go with Grow plan, paying more without BOGOS fully disclosing that if your shopify store is on the Grow plan, then you need the BOGOS Grow plan, which exceeds my current needs.
Some customers complained from the mix and match bundle being unintuitive especially for mobile users, so they opt to contact us on WhatsApp as oppose to finishing the sale online. I have installed a session recording/replay app to watch online customer sessions, and found out that the app is indeed not intuitive and easily makes customers fall out of bundle. In a nutshell, the app is feature rich, technically strong with amazing support team, but not user friendly, and not for businesses that rely on small teams to manage even if your technically strong. I am about to uninstall it and move on to try some other bundle apps. In summary, the bundle presentation creates decision friction, lets customers bypass the bundle offer path (for mix and match), makes customer experience feels patched together rather than smooth upselling and intentional. I am disappointed, that i have to be back in the market looking for a more suitable app!!!!! I normally do not like to leave negative reviews, but i thought this might be helpful to give you store owners some light about what will happen behind the scenes and maybe encourage BOGOS to enhance their app by adding font, padding and other simple customizations out of the box, and revisit their mix and match bundles flow intuitivity. Good lucks!

Anne provided excellent support service. She was friendly, helpful, and efficient. Thank you for your professionalism and quick assistance. I really appreciate your help!

Awesome app for putting together quick offers for testing, bundling, and up/cross sells! Naomi was an amazing help on support as well, got me up and running quickly with a user error on my end.

Mina was very helpful, and delightful to work with.

The service is amazing. Naomi and Evelyn helped me fix a bug with almost no wait time. they were very proactive and good at communicating.