BOGOS.io Free Gift BOGO Bundle

BOGOS.io Free Gift BOGO Bundle

评论 (4,340)

整体评分
5
每个评分等级的数量
  • 97% 的评分是 5 星
  • 2% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2018年6月17日

The app wasnt installed correctly by Secomapp guys, or just doesnt work.
It caused us a real customer experience issues when the free gift wasnt shown as free to the customer.

Also - there is no one to talk to. takes a lot of time to get back to customers.

Very bad.

Prodigee
美国
3天 人在使用应用
BOGOS已回复 2019年7月15日

We are so sorry for the unhappy experience you've had.
Because we don't work at weekend (Saturday afternoon and Sunday, GMT +7), we've not been with you in time.
We would love to have to back and this time, we would want to help you create the offers for you desire.

2023年10月24日

The App allow customers to place 0 value orders of our gifts for campaign. The loss we had suffered from this app far exceed the app cost.

We do not recommend this app to anyone.

EcoFlow ES
捷克
大约1个月 人在使用应用
BOGOS已回复 2023年10月25日

Hi EcoFlow,

I'm really sorry for the inconvenience. Our customer success manager has sent you an email to resolve the problem and clarify the Fraud order protection feature that we have. Could you help us check your mailbox?

Regards,
The BOGOS Team.

2019年3月4日

Slowed down my site pretty bad. I uninstalled after a few hours live and sales came back in right away

Irresistible Me
美国
5天 人在使用应用
2021年1月18日

Horrible experience. They completely messed up my cart and when i add products to the cart, it doesn't update. Reached out to support and they said they backed up my theme, but they backed up my theme incorrectly. All the changes made were also in my "backup" theme. I had to manually revert all of the code they made and guess what, it all started to work again. I spent 3 hours trying to fix all of this and all customer support said during this time was that it wasn't their fault. Well I just fixed it by reverting all their code, so yes, it was their fault.

Stickie Tech
美国
大约5小时 人在使用应用
BOGOS已回复 2021年1月18日

Hi there,

I'm sorry for the unhappy experience you are having. We've been trying to connect you via the ticket number 90925. Could you please check it and let us know your thoughts? Thank you so much!

2020年4月22日

The only thing I liked about the app was the prompt support. However, this could not compensate for the amount of headache we have had. The app turned itself off on its own. Then it would force the wrong variation into people's cart resulting in a lot of frustration, money loss for us and pricey returns. It requires a duplicate of SKU in order to work, which created total mess in out WMS system blocking dispatching. I would recommend to try and avoid using it if you can, or give yourself a month of testing, because our 18 days were not enough.

Siccaro DK
丹麦
21天 人在使用应用
BOGOS已回复 2020年4月22日

So sorry for your unhappy experience. We suggest you let us help set up the offer to make it work correctly. A follow-up email has been sent to fully explain and suggest the way to handle the issues for you. Thanks!

2018年12月3日

Don't do it! Terrible customer support and non existante technical service. This is a joke, I had to wait 3 days and no help whatsoever!
I am deleting this app and never going to do business with them ever again.

Onekid
美国
3天 人在使用应用
BOGOS已回复 2019年7月15日

Hi Admin, we have already replied to you with the proper solution. You probably miss it somehow. Could you please check email from support@secomapp.com?

2020年5月4日

Very poor customer service, the app created a whole bunch of errors, big mess. Will not use this app again.

Makeup & Facial Online Courses
美国
3天 人在使用应用
BOGOS已回复 2020年5月5日

So sorry for your unhappy experience with our app. Because you have requested us to remove all necessary code for the app to be working, when you want to test it again, please ask us to re-install the code for you first. Thank you.

2021年2月12日

I installed it and couldn't get it to work and so uninstalled it. Unfortunately according to Shopify Tech Support it added code that completely hosed my shopping cart. This made me lose 1/2 day of sales while Shopify support walked me through removing their code from the liquify files.

3DUPfitters
美国
大约1小时 人在使用应用
BOGOS已回复 2021年2月14日

Hi,
I’m so sorry for the unhappy experience you have encountered. It’s a pity that we did not receive any emails from you so we do not have the chance to support you properly. I have created the ticket number 93259 for further support. Could you please check your mailbox and let us know your thought?
Thank you so much!

2026年2月3日

Happy Caps
美国
大约3小时 人在使用应用
BOGOS已回复 2026年3月5日

Dear Mike,

We understand your concerns regarding the app setup and we are happy to provide you 1-1 call support to support you further. We also followed up via email but haven’t received a response yet. Could you please help us check your mail box and reply to us?

Sincerely,
Zee - BOGOS Customer Support Lead

2025年12月10日

WRINN OFFICIAL
日本
3天 人在使用应用
BOGOS已回复 2025年12月18日

Dear Karolina,

We understand your concerns regarding the app setup and we are happy to provide you 1-1 call support to support you further. We also followed up via email but haven’t received a response yet. Could you please help us check your mail box and reply to us?

Sincerely,
Zee - BOGOS Customer Support Lead