整體評分
4.9
各級評分數量
  • 91% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2016年10月26日

it took a little bit to get this working properly, (as we needed it) but it seem to be going good now.
support was delayed by time zones but helped us a lot.

Petland 2
加拿大
使用應用程式 大約1年
2022年10月20日

It's a great App to add free gifts. Ann and the rest of Devs helped out a lot in customizing the app to match my theme.

Jurassic Studio
美國
使用應用程式 16天
Secomapp 已回覆 2022年10月30日

Good day Jurassic Studio,

You made our day with your trust in Free Gifts app and your awesome review! Our team, especially Anne, is all happy to know that we could support and satisfy you!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

編輯時間:2017年5月7日

We originally wrote a 5-start review but that was mostly down to the very good support that we received in setting up this app.

Now that we've been using it for a while here's a more accurate review.

Like too many of these Shopify apps it simply does NOT do what it is supposed to do. Integration with Shopify is awful and had has cost us 100's of hours in unnecessary customer support where the free gift hasn't triggered.

We are still using the app ... but that's only because we haven't really had the time to search for something better.

Certainly would not (and have not) jump at taking any other apps from these guys. Just too full of bugs and shortcomings. It's about a year since we started using this and haven't seen any real fixes for the terrible deficiencies.

Shame. Could be really good.

Niel Asher
美國
使用應用程式 1年多
2021年6月30日

This is my favourite free gifts app! I don't love that the install requires code changes in so many places of my theme, or that each time I click 'APPLY' it re-installs the gift code in a place that I don't want it installed, but other than that it is quite robust and reliable and makes it easy for my customers to opt into their gifts. Thanks.

Woohoo Body + Happy Skincare
澳洲
使用應用程式 大約1年
Secomapp 已回覆 2021年7月1日

Dear Woohoo Body + Happy Skincare,

We are grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Sam
Free Gifts - Customer Support Team.

2022年11月17日

David & Ellies customer service was brilliant! We had a few questions & tweaks to suit our sites theme we wanted made and they responded promptly and got everything sorted for us quickly. The app gives you plenty of control over rules for different offers. Would highly recommend!

DW Tool Shop
英國
使用應用程式 15天
Secomapp 已回覆 2022年11月18日

Hello, DW Tool Shop,

We appreciate you taking the time to offer such a well-thought-out feedback. For our devoted consumers, we will surely keep striving to enhance the features and experience. David and Ellie are grateful for your review and are delighted to be of assistance.

Please get in touch with us via live chat or email at support@secomapp.com if you need any more help. We are always ready to help. Our major objective is to give you the finest service we can!

Best wishes!
Hannah
Free Gifts - Customer Service Team

2022年11月21日

Great app! It is a little confusing at first but David and Louis are always on the app's chat box to help resolve any issues immediately. Highly recommended!

ANÈIRA Jewellery
英國
使用應用程式 12個月
Secomapp 已回覆 2022年11月22日

Good day ANÈIRA Jewellery,

Thank you so much for your nice and thoughtful words on the Free Gifts app. For us, it means a lot, and we'll do all we can to enhance the service for our long-term clients.

If you still have questions, feel free to reach out to us at support@secomapp.com or via live chat. We're always happy to help out if you need it!

Best regards,
Hannah
Free Gifts - Customer Support Team.

2021年11月26日

Amazing, support and app features look amazing, last-minute changes and support sorted them immediately

Peachylean Ireland
愛爾蘭
使用應用程式 14天
Secomapp 已回覆 2021年11月26日

Good day to you Peachylean Ireland,

Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us, especially our developer team to keep on improving the app everyday!

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Rio
Free Gifts - Customer Support Team.

編輯時間:2016年11月22日

John and his team are great guys, and responded quickly to help us get the app installed and running correctly in our store. John helped to create a custom Catalog discount and modified the free item selection window to best fit our cart/theme.
CoolwayUSA
http://shop.coolwayus.com

Coolwayusa
美國
使用應用程式 14天
2018年5月17日

Brian s a great agent. He assisted me with the setup and everything's works fine! Thank Brian you deserve a raise in pay!

Myryde Appearal
美國
使用應用程式 14天
編輯時間:2022年4月20日

Great App! It does exactly what it promises. I had some difficulties setting it up manually, but the customer support (Anne <3) is really quick, kind and helpful. They set everything up for you in a matter of minutes.

Simmi Gioiellerie
義大利
使用應用程式 14天
Secomapp 已回覆 2022年4月26日

Good day to you Simmi Gioiellerie,

We are overjoyed and grateful for your positive comments about our services! That note will undoubtedly help us in our pursuit of exceptional customer service!

If you have any questions, please contact us via LiveChat or email at support@secomapp.com.

Best wishes!
Dave
Free Gifts - Customer Support Team