BOGOS.io Free Gift Buy X Get Y , 1,797 則評價
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It worked well for about two weeks. After that, something broke and all of the items in the special offer, you could add to your cart for free. after escalating it to their support, they started working on it - next morning they said its fixed, after I checked it was not fixed. I escalated it again, AGAIN after 1 day, they said now its fixed, only to find out today its not fixed. they are not even checking after their fixes. yes. their support is friendly, and quick to reply, but this situation is making me move away
Hi Admin,
I'm truly sorry for the unhappy experience you have encountered with our app. Our team has already resolved that and checked all other product pages and they are working properly now. If you need any further assistance, feel free to let us know and we would be more than willing to support you!
100% Legit and Satisfied. with the help of customer support. really appreciated. thank you so much for this kind
Good morning, Amanda Clothing.
We are ecstatic and grateful for your compliments on our services! That note will surely aid us in our efforts to provide outstanding customer service!
Please contact us via LiveChat or email at support@secomapp.com if you have any questions.
Best regards,
Daniel
Free Gifts - Customer Support Team
Great support. Setting up was easy. No bugs so far, we just set it up in a matter of minutes and lets see how it goes from here. UPDATE after 2 weeks: After using the APP for 2 weeks, we encountered the first serious bug, people were able to add the gifts to their cart without reaching any treshhold. After looking at negative reviews, I see the problem is fairly common. However, after reporting the BUG, they supposedly fixed it, but after checking it was not fixed. Then again I reported it, then again after 24hours I get notified that its fixed.... but again... just to find out, that its still not fixed. either they do not even check after they "fix" things.... or they dont know how to fix it. This is getting ridiculous. At this point, we lost trust in their devs and will most definitely move away to a different app.
Thank you very much 4Endurance Italia,
We were thrilled to get such positive comments!
Thanks to your efforts, we are now even more motivated to improve our services in the next days :D
Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.
Enjoy your wonderful day!
Dave
Free Gifts - Customer Service Team
both Henry and David are amazing support! Thank you for your great customer service and for helping late at night troubleshoot. The app is great!
Good morning Osmo Salt!
Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support!
We will definitely let Henry and David know about your kind praise and we are sure that they will be so very happy.
If you ever need assistance just let us know via LiveChat or our support email support@secomapp,com!
You really made our day!
Bob
Customer Support Team - Free Gifts
Great app and great support! Go for it :)
Good customer care support and useful app. The guidance through chat support was really helpful. Much better than shopify's own support,
Good morning, Dermame.
Thank you very much for your thoughtful remarks! Right now, our entire crew is ecstatic! As a consequence of your support, we will continue to work hard to improve the products and experience for our loyal customers.
Please contact us via live chat or email at support@secomapp.com if you require assistance. We'll be there for you whenever you need us!
Best to you,
El
Free Gifts - Customer Support Team
Bon support client, Brian et David sont à rapides et à l'écoute pour résoudre tous les problèmes d'installation ou de personnalisation
Bonjour Serinita Schweiz,
Merci d'avoir pris le temps de laisser un commentaire aussi pensif ! Nous continuerons sans aucun doute à améliorer les fonctionnalités et l'expérience de nos clients fidèles. Nous sommes vraiment heureux d'être de service et vraiment reconnaissants de votre avis!
Si vous avez besoin d'aide supplémentaire, veuillez nous contacter par chat en direct ou par e-mail à support@secomapp.com. Nous sommes toujours prêts à aider. Notre objectif principal est de vous offrir le meilleur service possible!
Meilleures salutations!
Hannah
Free Gifts - Équipe d'assistance à la clientèle
Peter was a great help and the app works as it should. ________________________________________________________________
The custom installation included with purchase was completed quickly with our theme, and the customer service is phenomenal!
So far so good. Support installed the code within 24 hours as promised. There are options to offer multiple promotion types and are easy to set up. It is a bit pricey but I plan on making it worth the investment