評價 (1,891)
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Great application! The customer service is great, friendly and very attentive. Thank you very much.
Good day Couffin Tout Doux,
This is Free Gifts - Customer Support Team. Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers.
If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We are always ready to serve!
Best regards,
Anne
Free Gifts - Customer Support Team.
Really quick responses and quality work!
I just launched my 1st promo using this app and it's awesome. The app took 2 seconds to install, and customer service sent me a live chat message offering their assistance to help me launch my first promo. I honestly did very little work which was really nice being new to the service. The app is really intuitive to use and customer service was 5 stars!
Greetings, Kate's Real Food,
We at Free Gifts appreciate the positive energy you are sending our way:D
David is pleased to hear that you are satisfied with their help!
In order to enhance our service, our personnel will continue to strive for greater quality!
If you need help, please get in touch with us by Livechat or email at support@secomapp.com.
We are overjoyed to have you here!
Brandi
Free Gifts - Customer Service Team
We have recently launched this app on our site after I spent some time trying to find a solution that would be meet the majority of our needs. The support received to date has been brilliant, the team have been very helpful.
Bigjigs Toys, good day to you!
You made our day by placing your trust in the Free Gifts app and giving it a five-star rating! Our entire team is ecstatic to have been able to assist and delight you!
Please contact us at support@secomapp.com if you have any more questions or issues. We'll be there for you anytime you need us!
All the best,
Hannah
Free Gifts - Customer Support Team.
Stay away from this app. This app caused a major issue in our store. We used this app to create an offer - a small gift with purchase during a seasonal sale then had the offer scheduled to turn off after the sale was over. Months later, we figured out that people using Shop Pay got our high-priced items for free! Even though the offer was expired on the app. The products that people were getting were not free gifts, just regular SKUs. This error caused by Free Gift App was a loss of $2,500. This is not including all of the time that we are spending auditing the orders, being on the phone with support, and removing this code from our store. I reached out to their support team to request a reimbursement, and they completely denied my request even though they admitted it was their fault. (I wish I could attach screenshots of the conversation to this review as proof) Not only did the app zero out the cost of a regular SKU/variant that had nothing to do with a free gift but it also only works on the Online Store sales channel. Their support rep told me after the fact that they recommend posting products on the Online store only not other sales channels. Yet that is not listed anywhere on their website, instructions, or user guides. This is a problem because we have multiple sales channels like Shop, FB, IG stores etc... I bet that a lot of other stores do too. I can not believe that Shopify supports and recommends this app to store owners.
Dear Bebonia, We are truly sorry for this inconvenience! Our app prevents this case by setting all the gifts’ fulfillment services as manual. However, those orders were still auto fulfilled by a 3rd-party system of your store. This was beyond our reach so we are not able to affect that. In this case, our suggestion is to duplicate the product and use the duplicated one as gift only. So the gift won’t be available on other sale channels.
We are truly sorry again for this unhappy experience! It does relate to the 3rd-party system so it is not possible for us to take full control of it.
If you need any further assistance, just let me know and we will try our best to support you!
Love this app! had trouble with instructions when installing it myself but the support team was quick on resolving the issue and installed the app for me.
I installed the app on my own, but needed a little help afterwards to get it working right on my store. The support team is great- quick to respond and able to turn around help in 24 hours or less. They even worked on my cart to give our GWP promotion a better experience than what is out-of-the-box on the promo set up. The app itself is very easy to use, and creates an easy customer experience.
Good day Dr. Zenovia,
You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our support!
If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We always appreciate you!
Best regards,
Trix
Free Gifts - Customer Support Team.
This app let me setup a system to offer 50% off coupons on one product and limit it to one per customer.
The support is beyond great. Even during free trial period they helped to set everything up and adjust settings/visuals on our request.
I hope your day is going well, aimn-nextlevel
We are grateful for your wonderful review! Our entire team is ecstatic right now! As a result of your support, we will continue to work hard to improve the features and experience for our loyal customers.
Please contact us via live chat or email at support@secomapp.com if you require assistance. If you require our assistance, we are always available!
We hope to be of assistance to you!
Amber
Free Gifts - Customer Support Team
Great customer support. Highly recommend everyone try this app. You can get creative with it and make some really nice offers.
Dear MNML,
By placing your trust in the Free Gifts app and giving it a five-star rating, you made our day! Everyone on our team is thrilled that we were able to help and please you!
Contact us at support@secomapp.com if you have any further questions or concerns. We're here for you whenever you need us!
Best regards,
Dave
Free Gifts - Customer Support Team.