整體評分
4.9
各級評分數量
  • 91% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2016年10月27日

Easy to install -- they do it for you! And fast customer service.

Excited to see where this App can take us!!

Bangs Shoes
美國
使用應用程式 5天
編輯時間:2021年9月17日

The customer service was amazing, and quick with their online chat. I quickly received screenshots and personalized help getting what I needed. They had all of the answers quickly! The tool looks powerful. It's just new, so I can't comment on the tool yet. The service is excellent!

Ferri Seeds
加拿大
使用應用程式 5天
Secomapp 已回覆 2021年9月18日

Hi Human Food,

Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Sam
Free Gifts - Customer Support Team.

2019年3月4日

Slowed down my site pretty bad. I uninstalled after a few hours live and sales came back in right away

Irresistible Me
美國
使用應用程式 5天
2018年3月20日

Brian was very helpful as I didn’t understand how to use it , he did everything for me no issues .

Trendy Tresses
英國
使用應用程式 5天
編輯時間:2018年10月20日

It's pretty hard to create offers and when you contact support they usually answer after a long time and only give you plain instructions without helpful walkthrough support.
The app doesn't function really well. It also limits you to a low amount of products to offer as a gift (if you want to create an offer that the customer will receive a free shirt for example when purchasing over a certain amount of money, you can only choose very few products and not entire collection.)

LivingEngine
以色列
使用應用程式 5天
Secomapp 已回覆 2019年7月15日

Hi there, your concerns were addressed all. We're standing by if you have any questions or thoughts.

2022年10月12日

App has a nice set of features. You will most likely have to engage their support to finish installation as it does require you to modify code in multiple liquid files yourself. Their support is very friendly, helpful, and fast, so if you’re okay granting collaboration access you should be in good hands. They make a backup of your theme code before modifying it and provide instructions to restore if anything goes wrong. Some of the descriptions in the app’s settings took us a bit to decipher. I think it’s a translation issue. Would like more options to modify the customer facing parts of the app without having to dive into the CSS in the theme. Overall so far so good.

Sketchboard Pro
美國
使用應用程式 大約4小時
Secomapp 已回覆 2022年10月13日

Hi Sketchboard Pro,

Our team is always grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

編輯時間:2019年8月2日

The app did not work for us and caused our site to lockup. Support by email is in Asia. So if you live anywhere in the USA, your issue will not be addressed until the following day. It's a great concept though. We didn't get to use because it bought our site to a halt.

T.M. Ward Coffee Company
美國
使用應用程式 5天
2021年10月10日

very sad app, and worse service. applying their code impacts website functionality and they are least interested in helping out.

Belora
印度
使用應用程式 5天
Secomapp 已回覆 2021年10月10日

Updated October 13, 2021
Hi Belora,

It is a pity that I haven't received your response. I have sent you 2 more emails regarding the issue has been fixed. Could you please check it?

We look forward to hearing from you!
----------------------
Hi Belora,

I'm really sorry for the unhappy experience!
I have sent you 2 emails regarding the issue with the ticket ID: #108231 and #107927.
Could you please check it and let me know your thought?

2023年3月28日

Thanks to anne, Louis for their help, they solved my problem, even during the trial period. This app is great, I believe it can help me increase my turnover and serve my customers better.

Honeykissme
美國
使用應用程式 大約4小時
Secomapp 已回覆 2023年4月7日

Good day Honeykissme,

You made our day with your trust in BOGOS app and your awesome review! Our team, especially Anne and Louis, is all happy to know that we could support and satisfy you!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!

Best regards,
Hannah
BOGOS - Customer Support Team.

2021年2月14日

This app requires the developers to add liquid code manually. I had 2 days of back and forth communication with Robert who said that even though they were on holiday, they would get it done, unfortunately he just ghosted me for 3 days, which caused us to scramble last minute to find another app at the last minute. I see others have had good service experiences but unfortunately our experience with this app was frustrating and disappointing. (I wouldn't have left a review, but Robert has sent 2 automated emails in the last few days to ask for one -so here it is).

Silly George
美國
使用應用程式 4天
Secomapp 已回覆 2021年2月17日

Hi,
I’m really sorry for your unhappy experience. We have been back from our Lunar New Year holiday and able to install the code for you quickly! We have been trying to contact you through ticket #93118. Could you kindly check your mailbox and let us know your thought? Thank you so much!