BOGOS.io Free Gift Buy X Get Y , 1,833 則評價
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Great app with the exact functionality i required. Support were very helpful and responded to questions and were able to assist with the integration very promptly. Great app with great customer service.
Hi Tarquin's Cornish Gin,
We truly treasure your satisfaction with our app! Our team is super thrilled to know that we were able to assist you promptly. With your support, the Free Gifts app team will work tirelessly to improve the app and develop more interesting features.
May you need any support, please let us know via our live chat or email us at support@secomapp.com. We're just a message away!
All the best,
Sam
Free Gifts - Customer Support Team.
Just delete this app, useless. It will make your cart page very very slow. Even reduce the sales. After their coding team "Optimized" the speed of our cart page. All the products variant drop down does not work anymore. And I do not know what their coding guy did. The facebook pixel does not even work anymore. All my facebook ads saying there is no event been verified. All the tracking are also effected. We are spending thousands dollars on fb everyday. They literally caused us thousand dollars lost since yesterday they installed the code. Do not use this app unless you want to lose money. I have tried to contact their support many times. They have never get back to me.
***UPDATE June 21, 2021
Hi Admin,
Our developer team has just sent you an email regarding the issue. Could you please help check and let me know your thought?
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***UPDATE June 18, 2021
Hi Admin,
Our technical team has fixed the issue and reply to you via email and livechat system. Could you please check it?
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Hi Admin,
Sorry for your unhappy experience with our app. Our team has just got back to work and investigating the issue for you. We will update you as soon as we find it out!
DOES NOT WORK! App would freeze up whenever we tried to edit settings and support was promotd but not helpful in resolving this.
We're sorry your experience with our app was not up to the mark. Because we were on holiday and not there to support you when you reached us(We also have noticed all merchant by our holiday popup inside apps). We are back now and gladly back you up with our best if you could give us a second chance. Please write to us at support@secomapp.com for more free close assistance. Many thanks!
I certainly did not have the same experience as everyone else. What happened is that one of the developers created a freebie variant for one of my products. Before I had a chance to test the app, the freebie product was NOT hidden from my store, allowing 2 customers to successfully add that product to their cart WITHOUT satisfying any of the conditions for the freebie. After explaining the problem to development, I removed the freebie product and asked them to go over their changes again. And they did - and AGAIN they added a freebie product without later on HIDING that product from the store, AGAIN resulting in customers finding the freebie, and adding it to their cart. A few orders had to be canceled because of this carelessness.
We are so sorry about this incident. We have upgraded Free Gifts app with a specific feature as an optimal solution to this issue. Please write to us at support@secomapp.com for more free close assistance.
I have rarely found an app that does exactly what I need it to, but Free Gifts has been my easiest install yet. I had put two apps into motion at the same time, and Free Gifts was installed by their support team, had answered two of my emails and the app is up and running with my needed setup in less than 36 hours. The other app hasn't even responded with the theme install yet. If you are debating, install this app, take it for a test run and you'll be impressed that it's fully up and running long before the trial period is over. Great support, app works exactly as advertised.
Was not a great experience. The interface doesn't initially align with store design. Even with support trying to fix fonts and colours, it doesn't look professional on my customer's end. Then removed the app and it got messy. Code left everywhere. App creates free variants alongside normal variants that were left live on the store. Had customers buying 'free' items before I could find them all! Angry customers wanting to know why they couldn't get all their multiple free items they ordered. Never really got to test how well the app functions in-cart. Thankfully I had backed up the store and could revert, but had to manually scour every product to delete all the free variants!
Sorry for your unhappy experience. As we have checked, the latest conversation between us is from several months ago. Because the team has not heard from you since then, we have not been updated with your situation yet. If you still want to go with us, please drop us an email to support@secomapp.com. We'll help you solve everything with our best.
Love the app. Used to increase AOV with special offer on checkout screen and automatically adding to the cart once they hit the threshold.
Thank you so much for your feedback, we are thrilled to know that Free Gifts app was able to help your business!
The apps should have more additional rules to be included. I expected more with this monthly rate price. But overall, the discount rules offered should be sufficient for most stores. On the other hand, support was quite fast and helpful!
Dear Suu Balm®,
We are grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.
If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!
Best regards,
Hannah
Free Gifts - Customer Support Team.
Wonderful app! So many options, Great support
This app is perfect for creating BOGO deals. In our case we wanted to use set dollar amounts to entice customers to get the free gifts - works perfectly with Free Gifts! Also I can't say enough about how awesome their support is, in particular John N. was a HUGE help and gave some of the best online support I have ever received!!!