評價 (1,866)

整體評分
4.9
各級評分數量
  • 91% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2023年11月30日

App doesnt work well. If their support team fixes up one thing, there is always something else that breaks. I haven't been able to use this app for what it was meant to do even though I have been paying $39 every month for the past few months. Whenever I set up a new offer there is always an issue: fraudulent orders being created, quantities not adjusted correctly are some of the issues experienced. Their previous version worked better, this new version not designed or tested properly. I cannot be testing the app for them.

Importatoy
南非
使用應用程式 2年多
Secomapp 已回覆 2023年12月3日

Hi Importatoy,

I'm sorry for the unhappy experience that you encountered while using our app! Our support agent, David would like to arrange a call meeting to solve all the things you have encountered at once. However, we have not received your response on that yet.

Our team is looking forward to your response soon! Just let me know your idea via our live chat system.

編輯時間:2024年1月22日

Update - The developer writes our our on all possible channels to revise the review. He is looking for the founder of the store.

We feel harassed

---------------------------------
We didn't like suport and also the app. It's not easy to use and it's old fashioned. We do not recommend!

Zaphino
羅馬尼亞
使用應用程式 11天
Secomapp 已回覆 2023年12月27日

Hi Zaphino,

Our team at BOGOS is very sorry for your unhappy experience with the app and our support. We took your question very seriously and have taken measures to improve our service.
David from our support team has reached out to you via email for more details.
We hope you can check his email soon so we can resolve the misunderstanding for your store.
Thank you for your patience and understanding!

2023年10月24日

The App allow customers to place 0 value orders of our gifts for campaign. The loss we had suffered from this app far exceed the app cost.

We do not recommend this app to anyone.

EcoFlow ES
捷克
使用應用程式 大約1個月
Secomapp 已回覆 2023年10月25日

Hi EcoFlow,

I'm really sorry for the inconvenience. Our customer success manager has sent you an email to resolve the problem and clarify the Fraud order protection feature that we have. Could you help us check your mailbox?

Regards,
The BOGOS Team.

2023年12月16日

This is pathetic app, the moment I dowloaded and saved it to my theme my website crashed. The checkout drawer stopped working . Don't go with their rating.. Pathetic app. Beware before installing.

https://hungrykoala-in.myshopify.com/
印度
使用應用程式 大約4小時
Secomapp 已回覆 2023年12月18日

Hi Hungry Koala team,

I'm sorry for the unhappy experience you have encountered! We have checked carefully from our side and taken immediate action to discover the issue caused by 2 missing events in your theme rather than coming from our app. However, our technical team is willing to help you with the problem within the theme as much as we can.
We have sent an email to your mailbox and are looking forward to your response!

Regards,
Richard.

2023年6月23日

Installed this app 7 hours ago. Have been in touch with the support ever since. I am facing three different issues. I have been assured that the issues are solved, but they simply are not. So I reached out to them again. They again assured me its fixed. But they are not. Struggling with this back and forth now for several hours. From an app that charges 50 euros per month i expect that it works straight away.

William Walker
德國
使用應用程式 大約7小時
Secomapp 已回覆 2023年6月24日

We apologize for not meeting your expectation during our session yesterday, William Walker.

The request took us multiple attempts to complete as there was an issue with the Cart message not being rendered in sync with the script of your Cart drawer. Thanks to your kind cooperation in pointing out the problem, we were able to catch the bug and resolve it soon after. We have also included more information and details in our support email #138713 for your convenience. Could you help us check your mailbox?

We really look forward to your response!

Richard
BOGOS - Customer Success Manager

2020年7月13日

Really not good. The app creates a free variant on our website that is visible on our website, we tried to hide it many times but there is nothing to do. People can hack it and add free products to their orders. We have contacted the app many times without any chance to make it work, we paid developers to work on it but there is nothing to do...

111SKIN UK
英國
使用應用程式 4年多
Secomapp 已回覆 2020年7月16日

So sorry for your unhappy experience. But as our last email, you just required us to leave it for your developer to handle the app and then things just got out of our control. We have just sent a quick follow-up mail, please reply to it and we can have a chance to back you up carefully. Thanks!

2019年4月29日

Have used the app for many months but as a result someone called Luke Bendall has been able to fraudulently order our GWPs and only pay for the delivery never for any product. Last year it cost me £1000s as he was ordering 25 of each product and only ever paying for delivery. I don't how this has happened but it seems to be linked to how the app creates a 100% variant. I removed the app and this stopped but used it again for the first time this weekend and spotted an order from him again. Please beware, would hate for this to happen to someone else.

BOUCLÈME
英國
使用應用程式 1年多
Secomapp 已回覆 2019年7月15日

I'm really sorry, but your issue has been fixed now by our new feature name "Using DraftOder API". Could you please check it again and reply our email from support@secomapp.com? Many thanks!

編輯時間:2019年7月12日

I need to leave a 1 star review.

App was allowing products ''purchase'' at £0.00 cost. Item was listed for nothing even though the cart was not fulfil the rules set up.

After they fixed this one there is another problem. You can't buy the promotional item if you want to purchase it outside the promotion.

Let's see what the support will do about it. At this point it is too much problems considering the loss I made and the app price.

RED SUPPS
英國
使用應用程式 8個月
Secomapp 已回覆 2019年7月15日

I'm really sorry, but your issue has been fixed now by our new feature name "Using DraftOder API". Could you please check it again and reply our email from support@secomapp.com? Many thanks!

2022年9月5日

It worked well for about two weeks. After that, something broke and all of the items in the special offer, you could add to your cart for free. after escalating it to their support, they started working on it - next morning they said its fixed, after I checked it was not fixed. I escalated it again, AGAIN after 1 day, they said now its fixed, only to find out today its not fixed. they are not even checking after their fixes. yes. their support is friendly, and quick to reply, but this situation is making me move away

4Endurance Slovenija
斯洛維尼亞
使用應用程式 8個月
Secomapp 已回覆 2022年9月5日

Hi Admin,

I'm truly sorry for the unhappy experience you have encountered with our app. Our team has already resolved that and checked all other product pages and they are working properly now. If you need any further assistance, feel free to let us know and we would be more than willing to support you!

編輯時間:2022年9月5日

Great support. Setting up was easy. No bugs so far, we just set it up in a matter of minutes and lets see how it goes from here. UPDATE after 2 weeks: After using the APP for 2 weeks, we encountered the first serious bug, people were able to add the gifts to their cart without reaching any treshhold. After looking at negative reviews, I see the problem is fairly common. However, after reporting the BUG, they supposedly fixed it, but after checking it was not fixed. Then again I reported it, then again after 24hours I get notified that its fixed.... but again... just to find out, that its still not fixed. either they do not even check after they "fix" things.... or they dont know how to fix it. This is getting ridiculous. At this point, we lost trust in their devs and will most definitely move away to a different app.

4Endurance Italia
斯洛維尼亞
使用應用程式 8個月
Secomapp 已回覆 2022年8月2日

Thank you very much 4Endurance Italia,

We were thrilled to get such positive comments!
Thanks to your efforts, we are now even more motivated to improve our services in the next days :D

Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.

Enjoy your wonderful day!
Dave
Free Gifts - Customer Service Team