Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

Edited March 26, 2024

Thanks to Mina & Brian!!

A perfect application!
A very great team, very helpful, who make me changes on the design!
Thank you very much :)

Histoires De Parfums
France
Almost 7 years using the app
September 7, 2016

great app. very helpful service

Inhabit Ny
United States
Over 6 years using the app
Edited February 13, 2024

Great support and the app works great! A lot of options for qualifying for a free gift and choosing a free gift. Mina and David are very responsive!

askderm
United States
Over 6 years using the app
Secomapp replied January 15, 2021

Thanks for leaving us such a wonderful review. Our Support Team will definitely be happy to read what you wrote. Customers' satisfaction is always our first priority, and we will continue to try our best to make our app better!

Edited November 21, 2017

Secomapp's support team are the most helpful and fantastic team! They responded to all our queries promptly and assisted us through all the steps of set up. The best part is we are now using the Free Gift app on both our stores and it works perfectly and is very easy to use! I would highly recommend the Free Gift app to anyone!

The Good Meal Co
Australia
Over 6 years using the app
Edited April 16, 2024

David, Brian, Robert, Anne, Mikie and their whole team are spectacular! We have an online tropical fish store and every second counts for us. They are always very quick to respond and involve the whole team to address the issue and get it fixed ASAP. Everyone is very knowledgeable and courteous. They really care! We are very pleased with the app and all of the professional support we receive.

Addendum: Just received additional support from Mia and Brian via the chat function. Such an immediate response and update on the fly! This is extraordinary service and we couldn't be happier. Mia also made some great suggestions which we implemented. Thanks to Mia and Brian and the whole app team for being so responsive and professional!

The iFISH Store
United States
About 6 years using the app
Secomapp replied February 12, 2022

Hello there The iFISH Store!

Thank you so much for taking the time to write such an amazing review! Robert is going to be ecstatic to read your wonderful evaluation. If you continue to support us, our team will work even harder to develop new products and services.

We'll always look forward to seeing you! Please contact us at support@secomapp.com at any time via live chat or email. We eagerly await your call!

Best regards.
Carlson
Free Gifts - Customer Support Team.

May 16, 2017

The app is brilliant, saves us hours of work and Nicolas is one of the fastest and most helpful guys with installation and tech support I've ever encountered. I'm delighted with Secomapp.

Afinepairofshoes
United Kingdom
About 6 years using the app
Edited September 10, 2023

I had some challenges, very probably with the way we had set up our GWP, I have no technical ability and normally I have a team of people that work our website, however this was at the weekend and everyone was out of the the office. I contacted BOGOS through the chat and didn't expect a reply because it said it was closed at the weekend, however David from BOGOS replied and was extremely helpful. He asked me relevant questions to find a solution and when I said I really had no idea on how to implement that solution David did it for me. He then monitored our site for a 24hr period to ensure that the GWP was still working. David contacted me at the end of this and checked in to see if everything was still ok. Thanks David, great 5* service.

Daniel Sandler Makeup
United Kingdom
Over 5 years using the app
Edited March 29, 2024

Great app! Well worth the price. We always like to give our customers something special and this works really well, especially the newest version. Very seamless design and easy to navigate. David was also there to help us and walk us through any and all questions we had. He also set everything up for us and was incredibly responsive. We'll continue to use this app and highly recommend this to anyone looking to give a little something special to their customers. :)

Black Moon Cosmetics
United States
Over 5 years using the app
November 29, 2016

Great app and the team are always very happy to help and solve things very quickly, thanks so much!

Shop Dixi
United Kingdom
Over 5 years using the app
September 19, 2018

Secomapp customer service is attentive, knowledgeable and friendly. Quick assistance was provided to us, with thoughtful follow ups sent afterwards.

Glow Recipe
United States
Over 5 years using the app