Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

August 30, 2022

We're able to achieve free gift promotions with ease. The best part is their support team - very responsive, very proactive in providing solutions, and takes time to explain procedures clearly. Thank you and keep it up!

Altenew Partner Team
United States
Over 5 years using the app
Secomapp replied September 12, 2022

A good day to you, Altenew Partner Team!

Thank you for taking the time to respond so thoughtfully! We will undoubtedly continue to strive to improve the features and experience of our loyal clients.

If you need more help, please contact us via live chat or email at support@secomapp.com. We are always happy to help. Our top priority is to provide you with the best service possible!

Best wishes!
Hannah
Free Gifts - Customer Support Team

July 28, 2021

I use this app to run promotions on our website and works well. The dev team is quick and efficient.

Dr. Brandt Skincare
United States
Over 5 years using the app
Secomapp replied July 29, 2021

Good day to you Dr. Brandt Skincare,

Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us, especially our developer team to keep on improving the app everyday!

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Ellie
Free Gifts - Customer Support Team.

June 22, 2016

I've been using this app for over year now, and they continue to make improvements to it. It's much better now than it was when I first purchased it. In all cases though, it does what it's supposed to and works great. I love that it automatically adds/removes a free gift to the cart based on the criteria you set. The customer service has also greatly improved - I have been receiving responses and code fixes within a day which is important for small businesses that do things on the fly!

Olive Piper
Canada
Over 5 years using the app
Edited July 22, 2022

The customer support, Anne was very helpful, Well done! I wish I told the issue to support team earlier, cannot believe it solved quite fast.. Thank you!

Little Joe Woman by Gail Elliott E-Boutique
Singapore
Over 5 years using the app
Edited May 16, 2023

This app works great! My first time using it, we did 12 different free gifts (each with multiple options), 12 days in a row and it went smoothly! Customers clearly see that they got their gift and that it is free plus they also see the value of their gift (price is crossed off and changed to $0). I also really appreciate the quick customer service from the app developer and their help and ability to make minor tweaks to the visual presentation so it matches my website. We love to offer our customers a free gift with purchase and I've tried a few different apps and this is the best one by far. Thank you! **Update > Now it's been a few years using this app and I still love it and use it regularly. **Update > We just did a big update to our website and customer service was so helpful in making sure everything synced properly. They are quick to respond, friendly and get the job done! Daniel is awesome! ** Update > Anne and Daniel were so helpful with our Easter promo! We appreciate the consistent great customer service and attention to detail. *** David, Brian and Chica were so helpful in helping us update the app and create a new promotion! The new features on the app are awesome and as always the customer service is outstanding! Thank you so much for everything! Looking forward to creating new promotions with this app!

Malieorganics
United States
About 5 years using the app
October 14, 2016

no other way for me offer a Free Gift to my customers without the help of this App. Significantly increases the value of each and every conversion plus they did it all for me - highly recommend!

Perfumedjewelry
Australia
About 5 years using the app
March 11, 2019

Very usefull application. They also offer great customer service and they answer quickly to customer support.

Super-Dry Systems
Canada
About 5 years using the app
February 13, 2018

Super prompt effective service. Unbelievable actually. We needed something done urgently. I messaged them and they set the app up in no time. Then they offered to set the first urgent promotion up for us because I didn't have any time to learn my way around. 5 star service! Thanks Secomapp!

Face Halo
United States
About 5 years using the app
Edited October 18, 2018

This is a very good and solid app. Whenever we had issues, the customer support team has been quick and phenomenal. Nicolas was quick to help address any issues we've came across while changing through multiple themes. He made the whole experience seamless, easy and super quick. Also, due to some complications with another App that we are also currently running (Bold Product Options), Nicolas was able to help make everything compatible with some clever editing! Highly recommended!

MR2 Heaven
United States
About 5 years using the app
Edited May 27, 2021

The support is fantastic and Brian and Trix have personally worked with us to style the free gifts app in the cart to match our theme, and support on other questions. This support wasn't charged and I am very impressed with his responsiveness. Every time we've had a question or a query a member of the team has helped us out very quickly. Great app and does the job it is designed to very well.

Evolvebeauty
United Kingdom
About 5 years using the app