Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

November 26, 2018

App worked perfectly, and Nicolas went out of his way to ensure that we were up and running before our busiest weekend of the year.

Fatboy USA
United States
Over 4 years using the app
May 20, 2018

Great app and really terrific and timely support from their team, especially Louis. Couldn't be happier with them.

Inavantetest
United States
Over 4 years using the app
December 26, 2019

This app is great and what is even better is the support that they offer! Their support team is top notch!

Mark Bell Sling Shot®
United States
Over 4 years using the app
Edited December 23, 2021

Shoutout to Robert and Anne for the world-class support! I experienced an issue with setting up an offer and Robert was quick to jump in to help me with it. Louis is also quick to help troubleshoot some coding issues for us. The app work well with Buy 1 Get 1 promotion and it also has the ability to set up Purchase with Purchase deals. Easy to set up with a few clicks. Importantly, thumbs up to the customer support team - Trix & Louis who have greatly supported in the process of getting us familiar, and guidance in setting up with bundle deals. Definitely would recommend this app to e-commerce retail business in a consumer-centric environment.

Robinsons Singapore
Singapore
Over 4 years using the app
Secomapp replied September 7, 2021

Hi Robinsons Singapore,

Our team is always grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Martin
Free Gifts - Customer Support Team.

March 24, 2023

This app is working really well for our store. Support is really fast to reply, David and Brian fixed our issue in no time.

The Detox Market
United States
About 4 years using the app
Secomapp replied April 7, 2023

Greetings to you The Detox Market,

Your admirable review and your faith in the BOGOS app made our day! We are all pleased that we could help and satisfy you, especially David and Brian in our Support team.

Please feel free to get in touch with us at support@secomapp.com or through our live chat if you have any additional requests. We are always pleased to help you!

The very best,
Hannah
BOGOS - Customer Support Team

October 27, 2016

Love this app. Great support that is communicative and helpful. Thank you!

Opalite
United States
About 4 years using the app
May 11, 2021

I would highly recommend this App, we have it installed on both our Shopify stores! Features work well and great support from the team!

Kleva Range - Everyday Innovations
Australia
About 4 years using the app
Secomapp replied May 12, 2021

Dear Kleva Range - Everyday Innovations,

We can’t express how excited our team were when reading your wonderful feedback! It definitely encourages all of us to keep up with improving our app and services everyday.

Please feel free to reach out to us anytime via live chat and email support@secomapp.com. It's always our pride to accompany you!

All the best,
Trix
Free Gifts - Customer Support Team.

April 22, 2020

This app enables me to automatically add free accessories that comes with my products. It is very reliable and the customer support is awesome.

Super-Dry Systems Inc.
Canada
About 4 years using the app
May 2, 2022

We've been using this app for years without any issues! Today we had a small hiccup during our Mother's Day promotion, but the developer team at Secomapp fixed it within the hour (outside of their regular business hours!) so that we wouldn't have any delay in our user experience. Truly the best customer service. Fast, reliable, and always friendly. #miracleworkers saving my Monday. Thank you!!

Au Naturale Cosmetics
United States
About 4 years using the app
Secomapp replied May 3, 2022

Hi Au Naturale Cosmetics,

We are ecstatic and grateful for your compliments on our services! That note will surely aid us in our efforts to provide outstanding customer service!

Please contact us via LiveChat or email at support@secomapp.com if you have any questions.

Best regards,
Daniel
Free Gifts - Customer Support Team

November 23, 2016

Great plugin , with a great support team. I highly recommend this.

Jaco

Babylove New Zealand
New Zealand
Almost 4 years using the app