Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

Edited October 5, 2018

Great support! App has great flexibility and you can even apply deals to only certain variants, very helpful.

Backdrop
United States
Over 2 years using the app
Edited June 1, 2023

Very happy with this application! It meets all my needs, and I recommend it. Another very positive point is the support team! Special mention to Anne and Brian, who are very responsive.

Osée
France
Over 2 years using the app
Secomapp replied March 11, 2021

Thanks for leaving us a review! Our team is definitely so grateful to see your review!

March 18, 2021

This app is brilliant and the help provided by the support team is excellent..
though it is perfect, a little more improvement will make it the best.

Mother Sparsh Store
India
Over 2 years using the app
Secomapp replied March 18, 2021

Good day Mother Sparsh Storem,

You made our day with your trust in Free Gifts app and your awesome review! Your feedback would definitely encourage us to improve our app and keep on providing excellent services to our precious customers.

If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Trix
Free Gifts - Customer Support Team.

November 27, 2020

We downloaded this app as a last minute decision for Black Friday. We were very impressed with how quickly we were up and running, and the free gift was a great incentive for purchases for Black Friday. Would definitely recommend.

Smartliner USA
United States
Over 2 years using the app
Secomapp replied December 3, 2020

We're thrilled to be a part of your promotion. Thank you for sharing your kind words with us! It means the world to us and our team.

March 16, 2021

Thank you so much for the consistent and prompt support! It helped us greatly to resolve our issues and questions on the same day. An improvement point would be to make the app easier to understand (some settings are too wordy / unclear). It'd be great to make it less wordy with clear explanation of the function (e.g. in mouseover text or smaller font).

b.glen Singapore
Singapore
Over 2 years using the app
Secomapp replied March 16, 2021

Hi b.glen Singapore,

This is Trix from Free Gifts - Customer Support Team. We're grateful that you trust our app and use it to promote your business. We have received your feedback on our instructions and that was so awesome. Thanks to your support, we can improve Free Gifts app's features even more.

If you have any further questions, feel free to contact us via our livechat or email us at support@secomapp.com. We are always here for you!

Best regards,
Trix
Free Gifts - Customer Support Team.

November 26, 2021

Amazing support, had an issue with the set up of an offer and the developers where extremely fast to respond and provide a fix.
Would highly recommend this app, very robust and the features are very good,

Skull Crusher Coffee
United Kingdom
About 2 years using the app
Secomapp replied November 26, 2021

Good day Skull Crusher Coffee,

This is Free Gifts - Customer Support Team. Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers.

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always ready to serve!

Best regards,
Trix
Free Gifts - Customer Support Team.

September 29, 2021

The best free gifts app from Shopify. Excellent support, easy to use and it doesn't use coupons to make the gifts, so customers can apply the discount of their affiliate.

MAX PROTEIN®
Spain
About 2 years using the app
Secomapp replied September 29, 2021

Good day MAX PROTEIN®,

We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Alex
Free Gifts - Customer Support Team.

July 16, 2021

This app is EXACTLY we were looking for. It doesn't use discount codes to make the gifts, we can make too much different types of promos and we can select what products we can give for free, which quantity of them, with which conditions, etc. We installed it in some of our shops and we are working with it without any problem. Very nice job!

BIG®
Spain
About 2 years using the app
Secomapp replied July 20, 2021

Hi BIG®,

You made our day with your kindness and your awesome review. We are so grateful to have you with us and we could not be happier to have your trust and satisfaction! With the support from our precious customers, we would definitely work harder to improve our app and support.

Should you have any further assistance, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Mitchell
Free Gifts - Customer Support Team.

September 7, 2021

The Support is really helpful and nice, you can ask for help at any time and they will make it resolved for you.

Sanfe
India
About 2 years using the app
Secomapp replied September 7, 2021

Good day to you Sanfe,

We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Sam
Free Gifts - Customer Support Team.

December 23, 2021

I used this app to offer "spend X and get Y free" automatically, which is not a feature of Shopify. The customer service from Daisy and Henry was 100%. Blown away by the time and effort they put into getting everything set up for me, even down to colour customisation. App does what it says it will do, is clean, efficient and professional!

BodFood Australia
Australia
About 2 years using the app
Secomapp replied January 12, 2022

Good day to you BodFood Australia,

Thank you very much for your wonderful review! Daisy and Henry would be overjoyed to read your fantastic review! Your valuable input inspires us, especially our development team, to keep improving the app on a daily basis!

If you want more assistance, we are always available through live chat or at support@secomapp.com. Your complete happiness is always our top concern!

Best regards,
Michael
Free Gifts - Customer Support Team.