Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales via 'buy one, get one' offers and free gifts. Its features, including URL parameter conditions and urgency creation, are valued for their seamless integration and sales-driving effectiveness. The app is user-friendly, can manage multiple offers, and operates without interfering with other apps. An automatic feature to remove the gift if the cart value decreases is also included. The support team is praised for their quick and helpful service, including custom coding assistance and a responsive live chat.

November 10, 2021

Ellie from the support team helped me for over 2.5 hours to understand more of the app capabilities and help with some customizations. She was such a huge support. Thank you Ellie!

Grande Cosmetics
United States
About 2 years using the app
Secomapp replied November 12, 2021

Dear Grande Cosmetics,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Ellie is really excited to read your awesome review. Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Alex
Free Gifts - Customer Support Team.

July 8, 2021

Very good app and good customers services. Helped me a lot to run my store and to offer free gifts to customers.

Skini
France
About 2 years using the app
Secomapp replied July 9, 2021

Good day to you Skini,

Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team.

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Alex
Free Gifts - Customer Support Team.

March 8, 2023

Very good service, good support and very good attention, I had a problem with the publications, but they managed to help me and advise me without hassle and with very good patience.

silviastrauss
Mexico
About 2 years using the app
Secomapp replied March 8, 2023

Hi silviastrauss,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

Edited April 28, 2021

I use this App in many different shops and I think it works really well. Moreover the support is really efficient! Answers and solutions in a very short time!

The Organic Pharmacy
Italy
About 2 years using the app
Secomapp replied April 28, 2021

Dear The Organic Pharmacy,

We can't express in words how happy we are to have your trust and satisfaction! Please reach us anytime via live chat or email us at support@secomapp.com for any issues and concerns. We are always willing to assist you!

Cheers,
Trix
Free Gifts - Customer Support Team.

November 9, 2021

Throughly recommend this app. The support team including Ellie, Robert and Brian went over and above to ensure that the app worked on my custom theme. Thanks guys!

Corries
United Kingdom
About 2 years using the app
Secomapp replied November 10, 2021

Hi Corries,

Thank you so much for leaving so awesome a review! Ellie, Robert and Brian would be happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Martin
Free Gifts - Customer Support Team.

July 27, 2017

Awesome App! Have been using only 2 weeks however is great for my business - sales gone up and easy to use & customize.

Even installation was free - normally I do the job but this time staff did it for me and were very fast(Thanks for that^^) .

Look forward to creating more deals and processing more orders.

Sj Bazaar
Australia
About 2 years using the app
Edited October 13, 2021

Fantastic app! Makes it quick and easy to offer special deals to our customer that would be impossible without it. We've been using this for over a year now and it is our go to for customer deals, gifts, and special offers. Their support is top notch! They are always very quick to respond and ALWAYS resolve any issues I have quickly, and if necessary, taking the reins and doing it for me to ensure everything is set up and working properly. GREAT SUPPORT! Highly, highly recommend these guys if you're needing more custom deals/offer options!

Sibu Seaberry
United States
About 2 years using the app
January 12, 2023

thank you for your support
the app is good marketing tool and the service team is super fast and helpful.

Kuvings Deutschland
Germany
About 2 years using the app
Secomapp replied January 13, 2023

Good day to you Kuvings Deutschland,

You made our day with your trust in Free Gifts app and your awesome review! Our team members are all happy to know that we could support and satisfy you!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

June 13, 2019

Absolutely love this app but most importantly they had amazing customer service who helped and fixed the transfer of the app over to our new theme :)

www.indieandharper.com
Australia
About 2 years using the app
November 23, 2020

Really great app. Works as it should. Really appreciate the fast and helpful support they provide after installing the application.

MWPolar
United States
About 2 years using the app
Secomapp replied December 3, 2020

Thank you for leaving us a review! We're happy to know that you enjoyed your experience with our app. Our Support Team will definitely be happy to read what your wrote.