Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

April 15, 2022

David was so helpful and patient in helping me set up the conditions of the 3 promotions I wanted to activate on our website. Excellent customer service!

SHIFFA
United Arab Emirates
Almost 2 years using the app
Secomapp replied April 18, 2022

Have a nice day SHIFFA!

The Free Gifts customer service team is grateful for your kindness and love.
We are ecstatic to have received such a glowing review, and David is the happiest of us all:D

If you have any questions, please contact us via LiveChat or email at support@secomapp.com.

I'm glad we're collaborating!
Steven
Free Gifts - Customer Support team

January 18, 2022

Reallye easy to create offers for your customers! Plus, they have wonderful customer service. Daniel was a HUGE help!

TRU47
United States
Almost 2 years using the app
Secomapp replied January 20, 2022

Good day TRU47!

Sincerely, thank you for such a wonderful review! Daniel will be delighted to read your review, which is full of praise. Our staff will work even harder to bring better features and services if you continue to support us.

You'll always be a source of joy for us! Feel free to contact us by live chat or email at any time at support@secomapp.com. We look forward to speaking with you!

Thank you and best wishes,
Star
Free Gifts - Customer Service Team

November 21, 2017

These guys are very responsive and are great at assisting you with your site's individual needs!

Lspaceswimwear
United States
Almost 2 years using the app
June 9, 2021

Great support!Thank you Trix and Brian:)
They taught me how to set up by chat and it was quite accurate and prompt!

VAYA CON DIOS
Japan
Almost 2 years using the app
Secomapp replied June 11, 2021

Hi VAYA CON DIOS,

You made our day with your awesome review! Our team, especially Brian and Trix, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers!

May you need any support, please let us know via our live chat or email us at support@secomapp.com. We're just an email away :)

Best regards,
Mike
Free Gifts - Customer Support Team.

February 24, 2022

David is so kind and plugin nice too, like this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Monster Valley
United States
Almost 2 years using the app
Secomapp replied February 27, 2022

Good day to you Monster Valley!

Thank you so much for taking the time to leave such a wonderful review! David will be overjoyed to read your glowing review. Our team will work even harder to develop new products and services if you continue to support us.

We'll always be happy to see you! Please contact us at any time via live chat or email at support@secomapp.com. We are eagerly awaiting your call!

Best regards,
Daniel
Free Gifts - Customer Support Team.

February 3, 2021

Support help me a lot and fixed the issue immediately ! One more thing I like, they have live chat support, no need to wait.

Trapo Singapore
Singapore
Almost 2 years using the app
Secomapp replied February 5, 2021

Thank you for leaving us a review! We're glad to know that our support team has managed to meet your needs for the promotion

October 12, 2018

We've used the Free Gifts app several times in different ways, and it always performs perfect. Totally worth it and especially now towards the holiday season.

HoneyGirlOrganics
United States
Almost 2 years using the app
July 28, 2021

Great App, Really helps keep my audience engaged without any hassles. Would recommend it to all brands.

pastels & pop
India
Almost 2 years using the app
Secomapp replied July 29, 2021

Hi pastels & pop,

You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that you are satisfied with the app and it is our pleasure to support you in your business!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Rio
Free Gifts - Customer Support Team.

Edited July 31, 2018

This plugin is certainly the most extensive Free Gifting app on Shopify. You can create many different types of Gifting campaigns and the app comes with many settings so its very customizable. With a little bit of CSS editing the app looks great on the store. It is very easy for the customer to use. Secomapp has very good customer support and helped with installation and customizing the app for our specific store's needs.

Newrepublicshoes
United States
Almost 2 years using the app
December 16, 2021

Anne and Brian make the perfect support Team! Nothing is perfect, but so far they display great team cohesion and made me feel like they would think and tackle problems from both merchant and shopper point of views. Hopefully a long collaboration!

三麥廚房360º嚴選
Taiwan
Almost 2 years using the app
Secomapp replied December 17, 2021

Dear 三麥廚房360º嚴選,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Anne and Brian would be definitely delighted to know that you are satisfied with our app and support team! Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Sam
Free Gifts - Customer Support Team.