Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales and customer shopping experiences with features like 'buy one, get one' offers and free gifts. It's praised for its smooth performance, user-friendly interface, and capacity to manage multiple offers at once. The support team is recognized for their quick response, expertise, and readiness to assist beyond regular hours. It's recommended for any merchant aiming to boost their online presence.

Edited December 13, 2023

Great app and amazing and quick support! Been looking for these features in an app for a long time, and finally found one that works. Mina, David, Brian and Anne from the team, has always helped me out in no time. Very satisfied. Needed some help again today, and Mina helped me out in no time! Loving this

iGlow Cosmetics
Norway
About 1 year using the app
Secomapp replied September 22, 2022

Good morning iGlow Cosmetics!

Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support!
We will definitely let David, Brian and Anne know about your kind praise and we are sure that they will be so very happy.

If you ever need assistance just let us know via LiveChat or our support email support@secomapp,com!

You really made our day!
Hannah
Customer Support Team - Free Gifts

November 25, 2021

Amazing customer service. Not only is this app very functional and does exactly what I need it to do, the customer service really impressed me. I did not expect to hear back on Thanksgiving Day for help on my Black Friday deal that wasn't working. But I initiated chat anyways just in case. And I heard back. Daniel helped me fix everything about the offers without hesitation and they're working perfectly now. Highly recommend this app!

p1supps
United States
About 1 year using the app
Secomapp replied November 26, 2021

Good day to you p1supps!

Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team.

May you need any further assistance, please feel free to drop us a message via live chat or email us at support@secomapp.com. It's always our pleasure to accompany you.

All the best,
Sam
Free Gifts - Customer Support Team.

Edited October 26, 2018

This app has helped me make a lot of sales. The developer team was also very helpful in helping me change the theme and customize it to my store. Very happy with it thank you.

BTS ARMY MERCH
South Africa
About 1 year using the app
March 15, 2016

If I can give the app and the team 10 stars, I will.

Great app, really increase my conversion rate. Highly customizable, and works very smoothly.
You know, there are lots of apps out there look good, but not after you get them and realize that they doesn't work as well as they promised or as you wished.

Not this one.

And the team is extremely helpful and responsive. Always willing to help and solve code-newbie problems I had.

Unature
Taiwan
About 1 year using the app
January 15, 2021

An excellent App that works very well with our website. The developer of this App provided a great service, helped us set up the App in a timely manner, and met our business needs. Highly recommended!

Honey Play Box
United States
About 1 year using the app
Secomapp replied February 5, 2021

Thank you for taking the time to leave a review. We're happy to hear that our customer service was able to help you with the issues and get the app runs properly for you!

June 8, 2022

Incredible customer service and prompt response to all questions! We would recommend it to anyone who wants to add a gift promotion program to their store.

petpawz.com.au
Australia
About 1 year using the app
Secomapp replied June 14, 2022

Hello, petpawz.com.au,

We appreciate your positive comments! Our entire team is overjoyed right now! As a result of your support, we will continue to work hard to improve our products and the experience for our loyal customers.

Please contact us via live chat or email at support@secomapp.com if you require assistance. If you require assistance, we are always available!

We hope to be of assistance!
David
Free Gifts - Customer Support Team

November 21, 2021

This app is great! Easy set up and everything is very straight forward. Best part of this app is the customer service! Night before the drop and I have my problem fixed in minutes thanks to their quick and helpful support. Not only is the app great but the team behind it is even better. What more could you want!

Shop Just Go
United States
About 1 year using the app
Secomapp replied November 21, 2021

Dear Shop Just Go,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Alex
Free Gifts - Customer Support Team.

November 23, 2022

This app has met every need of mine and the cherry on top was David's customer support that made setting up the app effortless.

Best SA
South Africa
About 1 year using the app
Secomapp replied December 1, 2022

Have a wonderful day, Best SA!

We are grateful for your warm words. David and the rest of the team are overjoyed that we can begin assisting you right away. We will surely work even harder to improve both our app and our support staff as a result of your essential assistance.

If you require any more assistance, please contact us by live chat or email at support@secomapp.com. We are always delighted to be with you.

Best,
Hannah
Free Gifts - Customer Support Team

January 19, 2018

Great app and great customer service. They've helped us many times with customizations we inquired about. Would definitely recommend!

Meraki Journey
United States
About 1 year using the app
November 8, 2022

Hledali jsme aplikaci, která umí na shopify e-shopu nastavit možnost přidat dárek k objednávce při nákupu např. dvou titulů. Zkusili jsme proto právě tuto. Akci lze nastavit i jen pro omezený výběr zákazníků - přes konkrétní proklik. Navíc mají skvělou podporu na chatu, která vám s veškerým nastavením (a to i grafiky) ochotně pomůže.

OneHotBook
Czechia
About 1 year using the app
Secomapp replied November 10, 2022

Dobrý den, OneHotBook,

Vážíme si vaší pozitivní zpětné vazby! Právě teď je celý náš tým nadšený! Budeme i nadále tvrdě pracovat na zlepšování našich produktů a zkušeností našich věrných zákazníků s vaší podporou.

Pokud potřebujete pomoc, kontaktujte nás prostřednictvím živého chatu nebo e-mailu support@secomapp.com. Jsme vždy k dispozici, abychom vám pomohli, pokud to potřebujete!

Omlouvám se za případné chyby v překladu, protože jsme použili Google Translate pro češtinu :D

Doufáme, že vám budeme užiteční!
Hannah
Free Gifts – tým zákaznické podpory