Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

May 27, 2022

Thank you David and Louis for the thousand requests we made.
We have a complex website but the app worked as soon as it was installed - the back end is very strong.
Definitely will recommend this app around for the features available and the amazing customer service.

Vetopia Online Store
Hong Kong SAR
Over 1 year using the app
Secomapp replied May 31, 2022

Hello there, Vetopia Online Store.

We at Free Gifts appreciate the good vibes you're sending our way:D
Louis and David are overjoyed to hear that you are satisfied with their assistance!
In order to improve our service, our team will continue to strive for greater excellence!

If you require assistance, please contact us via Livechat or email at support@secomapp.com.

Have a fantastic day!
Amanda
Free Gifts - Customer Support Team

April 15, 2023

Customer service that deserves 100 points, responds quickly and patiently explains the operation of the program to me, and perfectly helps solve the problem.

KeshaSelect
United States
Over 1 year using the app
Secomapp replied April 24, 2023

Good morning KeshaSelect!

Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support. We really want to thank you from the bottom of our hearts for your kind praise!

If you ever need assistance just let us know via LiveChat or our support email support@secomapp.com!

You really made our day :)
Hannah
BOGOS - Customer Support Team.

December 11, 2019

I used this app during Black Friday and our sales increased. The app is user friendly and easy to use.

PinkiBlue
Canada
Over 1 year using the app
June 28, 2016

Great customer service. I struggled adding the code so Nicolas did it straight away and added it to my site. Great App A**** Customer service :)

Facetox
United Kingdom
Over 1 year using the app
Edited May 14, 2020

Great app! With it I made absolutely all kinds of automatic discounts that I wanted and launched them at the same time, which can not be done using the standard options in Shopify.

But the most important thing is support. This is the best support service I have ever met! The response to my request was quick and moreover I received absolutely all the changes that I requested and even more! Definitely I can recommend this application to everyone. It is worth every cent.

MDNT45
United States
Over 1 year using the app
Edited May 5, 2022

works perfect, very good to adapt, many options! Good and nice & superfast support too, in case you are stuck with a problem!

Team-Trettl Cosmetics
Austria
Over 1 year using the app
Secomapp replied March 26, 2021

Hi Team-Trettl Cosmetics,

How lovely you are! We appreciate you and your support to Free Gifts app so much. Our team would definitely keep on improving the app so that we can provide you with more stunning features.

May you need any further assistance, we are just one message away via our live chat and support@secomapp.com.

Best regards,
Trix
Free Gifts - Customer Support Team.

May 14, 2018

Fast installation and turn around time to fix any issues or reply to questions I had.

Yuan Soap 2
Malaysia
Over 1 year using the app
March 10, 2022

really nice and useful app! perfect support!
we use it to create offer and gift for our client (ex: 3+1, 1+1 ...)

Fabbrimarine Cosmetica
Italy
Over 1 year using the app
Secomapp replied March 11, 2022

Hello, Fabbrimarine Cosmetica!

Thank you so much for your kind words! If you continue to show your support, our staff will work even harder to provide you with greater goods and services.

You will always be a source of delight for us! Please do not hesitate to contact us by live chat or email at support@secomapp.com at any time. We can't wait to talk to you!

Best regards,
Ellie
Free Gifts - Customer Support Team.

Edited April 22, 2019

This is a great app. I really like how it works on our website - doesn't detract from shopping and makes the free gift very obvious. The user never has to question what they're getting. The tech support has been very helpful as well. We used over Cyber Monday and again for a promotion this January. Will definitely use again in the future!

Update April, 2019 - We keep on coming back to this app. It works seamlessly - user does not need to use promo code. Just set up your conditions and the free gift shows up in the cart. Great app!

Prxperformance
United States
Over 1 year using the app
March 23, 2022

Quick and efficient team to answer any queries! App feels easy to use and looking forward to using this app in the long run

SGPomades Discover Joy in Self Care
Singapore
Over 1 year using the app
Secomapp replied March 25, 2022

Hope that you are having a nice day, SGPomades Discover Joy in Self Care!

We, at Free Gifts, are overjoyed to have received the most wonderful words from you!
Thanks to you, we are more motivated to improve and develop our services further and further!

Thank you for being a part of this journey with us, if you ever need anything just drop us a message on LiveChat or via our support email support@secomapp.com

Sincerely,
Amanda
Customer Support Team - Free Gifts