Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

March 22, 2017

Tech support was quick and extremely helpful.

Dirty Heads
United States
Over 1 year using the app
February 3, 2022

We are facing some issues in the app and it was to be solved asap , the support team has very patiently resolved the issue. Keep up the good work , great job

RiteBite Max Protein
India
Over 1 year using the app
Secomapp replied February 7, 2022

Hi RiteBite Max Protein!

You made our day with your confidence in the Free Gifts app and your amazing review! That we were able to assist and satisfy you makes everyone here happy!

Contact us at support@secomapp.com if you have any further questions or concerns. At any time, we'll be happy to assist you!

Have a wonderful day!
Robert
Free Gifts - Customer Support Team

July 13, 2018

This app works, the installation was fast, and the support was great. Everything you want in an excellent app!!

Readyman Store
United States
Over 1 year using the app
February 10, 2023

Great customer service! David helped us to get our app to appear on our 7 stores exactly the way we wanted them!
Can't recommend enough!

TENGA Store Europe
Germany
Over 1 year using the app
Secomapp replied February 15, 2023

Have a fantastic day, TENGA Store Europe!

The Free Gifts customer service staff is grateful for your kindness and love. Especially David, he is very happy about the excellent feedback we've received:D

If you have any questions, please contact us by LiveChat or email at support@secomapp.com.

I'm delighted we're collaborating!
Hannah
Free Gifts - Customer Support Team

January 12, 2022

great app, used on our 8 websites with no issues. Very helpful and client service available anytime.

Floraïku Paris
France
Over 1 year using the app
Secomapp replied January 12, 2022

Dear Floraïku Paris,

With your faith in the Free Gifts app and your fantastic rating, you brightened our day! Our entire team is ecstatic that we were able to assist and satisfy you!

Please contact us via our live chat or email at support@secomapp.com if you have any more requirements. We'll be pleased to help you at any time!

Best regards,
Dave
Free Gifts - Customer Support Team.

June 16, 2021

Good customer service, friendly and quick and got the problem solved. The app works well and fits with our website.

Life Cykel
Australia
Over 1 year using the app
Secomapp replied June 16, 2021

Good day to you Life Cykel,

Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team.

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Martin
Free Gifts - Customer Support Team.

November 21, 2019

AMAZING SUPPORT, AMAZING APP. This will be saving us tons of time fulfilling orders + it'll help with higher conversion rates! Highly recommend it.

Staulino
United States
Over 1 year using the app
Edited February 27, 2024

I've been using it for over an year. It works well and offers variety of options. The team is quick to respond to individual issues you may encounter and they adapt it to your needs. It has a great option to track the total amount a customer spends in the store and offers them a free gift after they reach a preset limit.
All in all it does what is says, so worth the money.
And special thanks to Anne and Brian for the quick support and customizations that we asked for.

NovaKoja.com
Bulgaria
Over 1 year using the app
Secomapp replied December 28, 2022

Good day NovaKoja.com!

Sincerely, thank you for such a wonderful review! Our team is all delighted to read your review, which is full of praise. Our staff will work even harder to bring better features and services if you continue to support us.

You'll always be a source of joy for us! Feel free to contact us by live chat or email at any time at support@secomapp.com. We look forward to speaking with you!

Thank you and best wishes,
Hannah
Free Gifts - Customer Service Team

January 22, 2020

This app is good. Free gift is added automatically. Very good and fast service.
The app is working perfectly.

Ergobaby Australia
Australia
Over 1 year using the app
July 15, 2021

Excellent support team who are very responsive to questions and happy to customise where possible to suit your needs.

Vida Glow Australia & New Zealand
Australia
Over 1 year using the app
Secomapp replied July 16, 2021

Good day Vida Glow Australia & New Zealand,

We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Alex
Free Gifts - Customer Support Team.