BOGOS: Free gift & Buy X Get Y , 1,147 reviews

This app requires the developers to add liquid code manually. I had 2 days of back and forth communication with Robert who said that even though they were on holiday, they would get it done, unfortunately he just ghosted me for 3 days, which caused us to scramble last minute to find another app at the last minute. I see others have had good service experiences but unfortunately our experience with this app was frustrating and disappointing. (I wouldn't have left a review, but Robert has sent 2 automated emails in the last few days to ask for one -so here it is).

I installed it and couldn't get it to work and so uninstalled it. Unfortunately according to Shopify Tech Support it added code that completely hosed my shopping cart. This made me lose 1/2 day of sales while Shopify support walked me through removing their code from the liquify files.

Horrible experience. They completely messed up my cart and when i add products to the cart, it doesn't update. Reached out to support and they said they backed up my theme, but they backed up my theme incorrectly. All the changes made were also in my "backup" theme. I had to manually revert all of the code they made and guess what, it all started to work again. I spent 3 hours trying to fix all of this and all customer support said during this time was that it wasn't their fault. Well I just fixed it by reverting all their code, so yes, it was their fault.

Worst experience ever. Installed the app but didn't work. Asked for help and there was no response until a review was given and they responded. Did some customisation work on my theme without backup and broke some codes, resulting in carousel, menu and cart issues which affected our store conversions for a week. These issues were not brought to light until Secomapp highlighted to me, claiming that they stumbled upon these issues but they're gonna fix it out of goodwill if the neg review is removed. Review was removed but errors are still not fixed. Secomapp suggest I get a dev to fix the errors. Out of desperation, we have no choice but to back date the theme that's two versions before since Secomapp didn't back up the last theme version. There's also no clear instructions on uninstallation despite asking for it on 12 Nov. Horrible experience. Use this app at your own risk.

Really not good. The app creates a free variant on our website that is visible on our website, we tried to hide it many times but there is nothing to do. People can hack it and add free products to their orders. We have contacted the app many times without any chance to make it work, we paid developers to work on it but there is nothing to do...

Very poor customer service, the app created a whole bunch of errors, big mess. Will not use this app again.

The only thing I liked about the app was the prompt support. However, this could not compensate for the amount of headache we have had. The app turned itself off on its own. Then it would force the wrong variation into people's cart resulting in a lot of frustration, money loss for us and pricey returns. It requires a duplicate of SKU in order to work, which created total mess in out WMS system blocking dispatching. I would recommend to try and avoid using it if you can, or give yourself a month of testing, because our 18 days were not enough.

Do not recommend this app. App was not ready upon download. Had to give permission do developer to finish installation and then once fully installed customers were unable to use the checkout button on our store resulting in frustration and loss of sales. This was not fixed for hours after problem was noticed and we did not hear back from Secomapp for far too long after this occurred, only received auto generated emails until after our store had closed for the day. Would have been nice to talk to someone over the phone about our problems but no phone number can be found online. Using this app has brought me doubt to use any third party apps on Shopify.

We had the developer help install but it's still not working. When we drop the cart below the required amount to receive the free gift it stays in the cart even though the customer has spent less than the threshold.

I wish I could live ZERO stars; this is the worst app I have ever encountered; they added so much code to my theme and destroyed so much of my custom settings. I tried reaching out to customer service, and they reply every 24hrs like clockwork(for a single reply), so if you are in a bind, don't expect a response until the next day, by that time, you just lost a bunch of sales. If you are reading this and thinking about getting this app DONT if you already did and you are looking for help removing all their destructive code, email me > fuzz@wearefuzz.com > UPDATE: There should be a way to reply to their reply They did next to nothing to fix the issues. DONT USE THIS APP. Also, NOTE the "sparklingvision" review was posted the very next day I posted my one-star review. It's clearly a fake review, be less obvious.