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FreightClub has been amazing for my business. They make the shipping large LTL items process incredibly simple for me and my customers! The platform is simple to use and the process is seamless for our business. Even when we had multiple issues happening at the same time, Freightclub's customer service was amazing in helping us solve our issues quickly and efficiently! I highly recommend for any high-ticket eCommerce stores.
Chris has been absolutely ON IT with our account. We had a gigantic list of issues with Freightclub, and Chris knocked out pretty much all of them, even though technically it wasn't even his job! Every time I reach out, he responds quickly and escalates if necessary to upper management. I have a much better relationship with Freightclub than I did in the past, despite the previous issues I detailed below.
1. Multiple website breaking glitches which go on for weeks at a time undiagnosed. When brought up, tech team tells you it's your problem, not theirs. Or that they cannot identify the issue. Or it requires an enormous amount of legwork and follow-up on your part to get them to fix anything.
2. Are slow to follow up with carriers, and have to be reminded often about follow-ups with carriers.
3. Previously had issues with:
- Products not importing
- Products importing incorrectly
- Updates to products erasing existing data upon import
- Dimensions continuously being erased, and having to re-input multiple times
- Additional packages being continuously erased, and having to re-input multiple times
- Rates not pulling correctly
- Providers showing up that should not be showing up as valid shippers for your product
- Landing page/home page broken
- Not able to book shipments at all
- Not able to book with certain carriers (not specified)
- After booking, shipment is not actually booked, and never gets booked, even though your card shows pending charges
Chris has been thru all of these and helped correct the majority of them for our account.
We sincerely appreciate your feedback and want to express our understanding of the frustrations you have experienced. As a company, we strive to provide exceptional service and a seamless customer experience, so it is disheartening to learn that we fell short of your expectations. We want to assure you that your concerns have not gone unnoticed and that we are actively working on resolving them.
Our teams are fully aware of the issues you have raised and are committed to finding effective solutions. They are dedicating their time and effort to investigate the root causes, identify areas for improvement, and implement the necessary changes. We understand the urgency of the situation and are working tirelessly to expedite a resolution.
Once again, we regret any inconvenience you may have experienced, and we appreciate your patience and understanding during this process.
Freight Club has the best product out there for shipping LTL and has thoroughly built out a scalable product that integrates with Shopify. Mad that I didn't find them sooner but happy that we've finally arrived at a great solution to tackle our challenges and provide our customers with a value add-on. Also, the customer support and dedicated account managers are amazing!
Freight Club is an excellent 3PL service, easy to use, and fair pricing. Would recommend for any e store
We've work with Joe and his team for about 8 months now and they've been terrific. Their site is easy to use and very user friendly. There have been minor issues, but Joe and his team are always there to solve it. Great communication and easy to work with. Thanks FreightClub team!
I haven't leaned into the actual App integration yet but I am extremely pleased with Freight Club's prices, customer service, and the UX of their site...I'm excited that they even HAVE an app to integrate. I feel like even if for whatever reason the app had some flaws it would STILL be so much more beneficial than having no integration at all. I'm excited to see how it works out. And either way I recommend Freight Club!
Freight Club has been a huge difference maker in our business. One of the biggest challenges we had in our business was shipping costs and using Freight Club’s platform has helped us save upwards of 40%! The entire team has been beyond professional, and are extremely quick and efficient to work with from sign up, to implementation, to problem solving and claim dispute. If you ship large bulky items, Freight Club is the vendor to partner with!
Great Freight app! I have been looking for an app that can rate shop multiple carriers at the same time to get the best rate. Freight Club has pre-negotiated rates that are cheaper than other platforms I tested.
We've been using Freight Club as our primary freight platform for the last 2 years and only recently started using Shopify in the last 4 months. I stumbled upon the Shopify/Freight Club integration today, linked the accounts and was ecstatic. No more manual entry into Freight Club!!!! There was a little set up on the Freight Club side, making sure SKUS were set up and a default warehouse was chosen, but that was really it. Very simple to install and set up and it took me 30 seconds to process an order instead of the usual 4-5 minutes. The tracking information also flows back to Shopify once the order is marked as "in transit" in Freight Club, so I no longer have to manually ship confirm the orders in Shopify. Easy to use and a huge time saver.
Freight Club was a one stop solution for adding in LTL shipping and creating shipping profiles for our company website sales. Our customer service rep Isaac went above and beyond by helping us get setup and having everything run as smoothly as possible. All in all a great addition to our online shop!