FreightClub | Ship LTL&Parcel

Our experience with Freight Club has been nothing short of excellent. From day one, their team has been responsive, proactive, and easy to work with. Any time we’ve had a question or needed support, they’ve handled it quickly and professionally. They’ve made the shipping side of our operations far more efficient, and we genuinely value the relationship we’ve built with them.

Freight club is the most seamless LTL Freight Shipping app we have used. I am very thankful I found these guys and didnt have to recreate every order manually through some freight forwarder everytime I need to ship an order.

Jason, Malcom, and the entire FC team have been incredible. Great communication & their application is ideal, easy to use and syncs perfectly with Shopify.

Very easy to use and sync with Shopify! Support is great as well, quick to respond and always determined to find out a solution.

Chris has been absolutely ON IT with our account. We had a gigantic list of issues with Freightclub, and Chris knocked out pretty much all of them, even though technically it wasn't even his job! Every time I reach out, he responds quickly and escalates if necessary to upper management. I have a much better relationship with Freightclub than I did in the past, despite the previous issues I detailed below.

1. Multiple website breaking glitches which go on for weeks at a time undiagnosed. When brought up, tech team tells you it's your problem, not theirs. Or that they cannot identify the issue. Or it requires an enormous amount of legwork and follow-up on your part to get them to fix anything.

2. Are slow to follow up with carriers, and have to be reminded often about follow-ups with carriers.

3. Previously had issues with:

- Products not importing
- Products importing incorrectly
- Updates to products erasing existing data upon import
- Dimensions continuously being erased, and having to re-input multiple times
- Additional packages being continuously erased, and having to re-input multiple times
- Rates not pulling correctly
- Providers showing up that should not be showing up as valid shippers for your product
- Landing page/home page broken
- Not able to book shipments at all
- Not able to book with certain carriers (not specified)
- After booking, shipment is not actually booked, and never gets booked, even though your card shows pending charges

Chris has been thru all of these and helped correct the majority of them for our account.

Freight Club is an excellent 3PL service, easy to use, and fair pricing. Would recommend for any e store

We've work with Joe and his team for about 8 months now and they've been terrific. Their site is easy to use and very user friendly. There have been minor issues, but Joe and his team are always there to solve it. Great communication and easy to work with. Thanks FreightClub team!

Freight Club has been a huge difference maker in our business. One of the biggest challenges we had in our business was shipping costs and using Freight Club’s platform has helped us save upwards of 40%! The entire team has been beyond professional, and are extremely quick and efficient to work with from sign up, to implementation, to problem solving and claim dispute. If you ship large bulky items, Freight Club is the vendor to partner with!

Freight Club was a one stop solution for adding in LTL shipping and creating shipping profiles for our company website sales. Our customer service rep Isaac went above and beyond by helping us get setup and having everything run as smoothly as possible. All in all a great addition to our online shop!

UPDATE 1/9/24: I'm amending my review to 4 stars (up from 3) because my account manager reached out to (1) help me fix some settings in my account portal which should fix the issues of notifications no longer going out to customers, and (2) offer me 90 days to grow to meet their shipping minimums. While I can't give 5 stars because of some of the surprise bills and tracking/tech issues, overall, I'm happy with the service and would like to remain on it.

OG REVIEW: It was good, but we've had issues with them changing the rates after the shipment a couple of times. There's no recourse - they just charge your bill.

Now, it's not syncing with Shopify anymore so there's no shipping confirmation emails going out, despite it appearing to be set up properly and nothing changing.

The customer service person is helpful, and I really like her, but I'm going to be getting kicked off their platform in mid-January since we are just building our business and don't ship enough per month on LTL. So, now it's time to find another carrier I can work with directly.