FreightClub | Ship LTL&Parcel

Chris has been absolutely ON IT with our account. We had a gigantic list of issues with Freightclub, and Chris knocked out pretty much all of them, even though technically it wasn't even his job! Every time I reach out, he responds quickly and escalates if necessary to upper management. I have a much better relationship with Freightclub than I did in the past, despite the previous issues I detailed below.

1. Multiple website breaking glitches which go on for weeks at a time undiagnosed. When brought up, tech team tells you it's your problem, not theirs. Or that they cannot identify the issue. Or it requires an enormous amount of legwork and follow-up on your part to get them to fix anything.

2. Are slow to follow up with carriers, and have to be reminded often about follow-ups with carriers.

3. Previously had issues with:

- Products not importing
- Products importing incorrectly
- Updates to products erasing existing data upon import
- Dimensions continuously being erased, and having to re-input multiple times
- Additional packages being continuously erased, and having to re-input multiple times
- Rates not pulling correctly
- Providers showing up that should not be showing up as valid shippers for your product
- Landing page/home page broken
- Not able to book shipments at all
- Not able to book with certain carriers (not specified)
- After booking, shipment is not actually booked, and never gets booked, even though your card shows pending charges

Chris has been thru all of these and helped correct the majority of them for our account.

Jason, Malcom, and the entire FC team have been incredible. Great communication & their application is ideal, easy to use and syncs perfectly with Shopify.

Very easy to use and sync with Shopify! Support is great as well, quick to respond and always determined to find out a solution.