Freight Club

Freight Club

Pricing
Price: Free
Rating
3.5 (18)
Developer
Freight Club

30+ pre-vetted LTL (less-than-truckload) carriers delivering big and bulky products across the USA

Diversify your logistics network with enterprise-level rates from 30+ LTL carriers. Effortlessly manage everything from quoting, booking, and tracking to complete claims management and secondary insurance protection. With access to seven different delivery services, including threshold and white-glove, we deliver your big and bulky items (furniture, exercise equipment, large electronics, etc.) anywhere in the lower 48 states of the USA, all on one platform.

Diversify your logistics network with enterprise-level rates from 30+ LTL carriers. Effortlessly manage everything from quoting, booking, and tracking to complete claims management and secondary insurance protection. With access to seven different delivery services, including threshold and white-glove, we deliver your big and bulky items (furniture, exercise equipment, large electronics, etc.) anywhere in the lower 48 states of the USA, all on one platform. more
  • Access the lowest rates from an extensive network of carriers
  • Easily access in-depth data on your carriers’ and shipments’ performance
  • Automatically generate a Bill of Lading (BOL) for effortless and faster shipping
  • Protect your profit margin with our in-app quote at checkout (QACO) integration
  • Proudly offsetting CO2 emissions on every shipment

Languages

English

Reviews (18)

Overall rating
3.5
Counts per rating level
  • 67% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 17% of ratings are 1 stars
Edited January 9, 2024

UPDATE 1/9/24: I'm amending my review to 4 stars (up from 3) because my account manager reached out to (1) help me fix some settings in my account portal which should fix the issues of notifications no longer going out to customers, and (2) offer me 90 days to grow to meet their shipping minimums. While I can't give 5 stars because of some of the surprise bills and tracking/tech issues, overall, I'm happy with the service and would like to remain on it.

OG REVIEW: It was good, but we've had issues with them changing the rates after the shipment a couple of times. There's no recourse - they just charge your bill.

Now, it's not syncing with Shopify anymore so there's no shipping confirmation emails going out, despite it appearing to be set up properly and nothing changing.

The customer service person is helpful, and I really like her, but I'm going to be getting kicked off their platform in mid-January since we are just building our business and don't ship enough per month on LTL. So, now it's time to find another carrier I can work with directly.

Forti Goods
United States
Over 2 years using the app
Freight Club replied January 2, 2024

Thank you for your feedback. We're sorry to hear about the issues you've encountered with rate changes and syncing with Shopify. Our team takes these concerns seriously and will reach out to you directly to discuss your specific concerns and find a resolution.

We appreciate your assistance in helping us address this matter.

The Freight Club Team

Edited January 5, 2024

1/5/2024 - Update: Following my 12/15/23, Manager, Chris Mammen reached out to get a better understanding of what was occurring with my account, Chris really listened to understand and help and not simply site, "business policies" and toss me away, he identified the root cause, kept open and frequent communication and stated he's working internally for future improvements, with the type of customer service being provided to us, Clients, and the processes that lead us here to begin with. My original rating was a 1 star, I have updated this to 3 stars, solely on Chris's efforts. Chris, as an individual, gets 5 stars, he's a good human being.

12/15/23 - Update: This company assigned Jason Wu to assist me, I spoke with him twice, his approach was simply to advice of Freight Clubs policies, why my disputes were not their fault, request that I take down my negative reviews because in his words “it’s not fair” offer a $200 “good faith” shipping credit. When I did not JUMP at the “good faith” offer, he threatened to remove it. Freight Club is this the Senior Management style you’ve trained your associates to have?

The integration with Shopify was easy enough, thereafter, I do not recommend. The customer service are not advocates for the seller, they side with the carrier on any/all issues. They are slow following up with carriers that have delays in shipment pickup and delivery. As a seller, you'll end up doing all of the leg work including follow-up to resolve issues and for the amount being charged by the shipments, their service needs a complete overhaul. Use a different LTL service. When disputing overage charges, they debit unauthorized charges while your cases are in dispute. This company is trash.

BYC HOME DECOR
United States
9 months using the app
Freight Club replied December 13, 2023

We appreciate your feedback and apologize for the inconvenience you've experienced with our service. We take your concerns seriously and have escalated your case. Our Senior Management team will contact you within 2 business days to address your concerns and work toward a resolution.

Thank you for your feedback.

The Freight Club Team

March 14, 2024

User BEWARE! This company has shady billing practices and will bill you for additional fees afterwards that are not true the one they use all the time is limited access, which should be illegal to charge because we have 10 loading docs with trucks coming in and out daily and they have tried to charge this multiple time and when you try to dispute this with overages you get the runaround for months (yes months) which they are hoping you will give up but some of these charges are $100 -$300 which will add up and that I feel is their shady tactics, if you also get this please email it to your attorney general so hopfully enough of us can get this and stop them from this bad practice

Simple Home Plus
United States
15 days using the app
Freight Club replied April 2, 2024

Thank you for your feedback. We take your concerns seriously and are committed to providing transparent and fair billing to all our customers. Your case has been escalated, and our Senior Management team will contact you to address your concerns and work toward a resolution. Thank you for your understanding and patience.

The Freight Club Team

December 7, 2023

Installed the app and can't get a response from support for almost a week. Would only recommend this app if you like wasting your time.

Newman Outlet
United States
5 days using the app
Freight Club replied February 15, 2024

Thank you for your feedback. At Freight Club, we strive to provide prompt and helpful support to all our customers. Please rest assured that we're actively working to address all outstanding queries as quickly as possible. For standard email inquiries, our response time is typically less than 8 hours, while urgent issues can be addressed immediately via our live chat feature on the Freight Club app.

We appreciate your patience and understanding.

The Freight Club Team

December 11, 2019

FreightClub has been amazing for my business. They make the shipping large LTL items process incredibly simple for me and my customers! The platform is simple to use and the process is seamless for our business. Even when we had multiple issues happening at the same time, Freightclub's customer service was amazing in helping us solve our issues quickly and efficiently! I highly recommend for any high-ticket eCommerce stores.

Grandfather Time Clocks
Canada
Almost 4 years using the app

Support

Freight Club can answer any questions you have about Freight Club.

Developer

Freight Club

4170 Still Creek Dr, #301, New York, NY, 10001, US

Launched

November 24, 2017

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