We contacted the company since our packages are cleared through customs without our consent after 2 to 3 weeks of waiting in the respective post office dispatch centres.
We call for our contacts to take care of it and constantly transfer us to another telephone line and no one answers them.
A complete waste of time.
Chilly Chiles- Largest selection of Hot Sauce in Canada
We used this app when it first came out. Works great for parcels but if you use them to bring freight across the border BEWARE. The pricing that they quote is awesome until you get the bill for the up charges. We had one where we were charged more for handling once it got to our destination than it cost it to ship from NYC. We were charged for a liftgate when we have a loading dock and internal delivery for them to bring the pallet inside. (I have pallets delivered inside all the time and I am never charged extra). On another one we were charged for redelivery even though there was a free dock but the driver would not wait. I wrote lengthy emails about both of these and was told they would be looked into. Nothing happened....they side with the trucking companies no matter what.