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ClickShip seems like it is still in the infancy stages at least where any claims are involved. We had an e-bike ship to a customer and show up as if it had flown from across the globe. The box was completely mangled and attempted to have been taped back together but the damage had already been done by that time.
The main problem is, ClickShip's "insurance coverage" they claim to have has still been "assessing the claim" 4 months later. We have seen zero coverage paid to us as of yet and it is just a back and forth game they have been playing with us. This is not something that would ever occur when dealing directly with the courier companies themselves ie. UPS, Canpar, etc.
Also, as noted by other users, Clickship will auto-bill your credit card on file for overages (most of which we noticed had outlandish adjusted dimensions and weights). They do email you an adjustment invoice, but it is not noted as such and easily missed in order to dispute. Another issue that is not dealt with in any sort of organized fashion.
We are still waiting to see if ClickShip will prove us wrong but hasn't happened yet and we had to put a hold on this service.
Update as of Nov 4/24: Clickship who operates under "Freightcom" has recognized on several occasions that they have received the compensation from the carrier due to us for the damges to our product however now are also waiting on "funds from their own Insurance" before they can release our monies owing to our company. Please let me know how much longer you expect this to entail Clickship?
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with the shipment.
After reviewing your case, it appears that the shipment was underinsured, which has caused delays in the settlement process with the insurance company. Specifically, the value on the cost invoice provided is more than double the insured value.
Our claims team is actively working on your behalf to recover the settlement for you. However, to move forward, we require a cost invoice that matches the insured value to proceed with the insurance company.
As per your recent conversation with our claims team today, we are currently awaiting this updated invoice in order to continue the process.
We understand how frustrating this situation is and we are committed to advocating for you wherever possible. Unfortunately, the discrepancies in the claim have led to delays that are beyond our immediate control.
We appreciate your patience and understanding while we work through this matter.
You can only add live rates to your site with the $517/month advanced shopify plan.
I get a cheaper UPS rate through Shopify than Click Ship, so not sure what the advantage is?
I think I will be uninstalling this app, and just using the UPS labels that are already available through Shopify
It's ok until it isn't -when they lose packages - if you have customers that can wait weeks for next day shipping and you don't mind waiting 4-5 months for denied claims ... they will get back to you in 60-120 days ish
We appreciate your feedback and understand your frustration.
Although the claims we've opened on your behalf with the carrier were denied, our team is diligently working on your disputes.
We appreciate your understanding in this matter as the normal claims process can typically take 60-90 days depending on the nature of the situation and the carrier's investigation process.
Our team will always work on your behalf with the carrier within our capacity, and our mandate is to ensure the best outcome for our customers.
A claims manager will contact you as soon as we receive further updates from the carrier.
Thanks for your patience.
The apps is convenient even if some fonctions are not supported and need to return to their website from time to time. Claim process, customer support and billing service is a mess. Trying to get a refund on their mistake is almost impossible or required a lot of interaction. Navigate between, customer service, billing, claim, accounting is a nightmare. We have lost a lot of money on double charge.
Their pricing is good so eventually you recoup your lost. Never allow them to billed you automatically, make sure you double check everything before you pay. That is my advice.
Customer service is lacking, typically passed around and never helped. We've used Clickship and Freightcom for quite some time and are looking forward to making a change. Slow with issuing invoices for you to continue shipping. Heavy delays with claims.
Sorry to hear about your experience. We take great pride in the customer service & support we provide all our customers. This is highly uncharacteristic of what we usually hear and we endeavor to do better.
Please reach out to us and we will make it right!
Yes, I will admit to heavy delays with certain claims ( when they happen) and we do understand how this impacts our customers' business. We are actively implementing potential solutions to resolve these delays.