ClickShip | Shipping Platform , 150 avaliações
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It's ok until it isn't -when they lose packages - if you have customers that can wait weeks for next day shipping and you don't mind waiting 4-5 months for denied claims ... they will get back to you in 60-120 days ish
We appreciate your feedback and understand your frustration.
Although the claims we've opened on your behalf with the carrier were denied, our team is diligently working on your disputes.
We appreciate your understanding in this matter as the normal claims process can typically take 60-90 days depending on the nature of the situation and the carrier's investigation process.
Our team will always work on your behalf with the carrier within our capacity, and our mandate is to ensure the best outcome for our customers.
A claims manager will contact you as soon as we receive further updates from the carrier.
Thanks for your patience.
The apps is convenient even if some fonctions are not supported and need to return to their website from time to time. Claim process, customer support and billing service is a mess. Trying to get a refund on their mistake is almost impossible or required a lot of interaction. Navigate between, customer service, billing, claim, accounting is a nightmare. We have lost a lot of money on double charge.
Their pricing is good so eventually you recoup your lost. Never allow them to billed you automatically, make sure you double check everything before you pay. That is my advice.
Customer service is lacking, typically passed around and never helped. We've used Clickship and Freightcom for quite some time and are looking forward to making a change. Slow with issuing invoices for you to continue shipping. Heavy delays with claims.
Sorry to hear about your experience. We take great pride in the customer service & support we provide all our customers. This is highly uncharacteristic of what we usually hear and we endeavor to do better.
Please reach out to us and we will make it right!
Yes, I will admit to heavy delays with certain claims ( when they happen) and we do understand how this impacts our customers' business. We are actively implementing potential solutions to resolve these delays.