Reviews (157)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and comprehensive shipping features. It integrates seamlessly with Shopify, automating order imports and facilitating easy shipment bookings and tracking. Merchants report shipping cost reductions of 30-40% and competitive rates for LTL shipments. Key features include batch printing of shipping labels and scheduling pickups. Exceptional customer service is frequently highlighted, with specific account managers praised for their support. The app also enables global shipping, helping merchants expand internationally.

September 27, 2023

Just started using this app recently and so far, so good. Prices compare favourably to a competitor app I was using. Fuad, my customer service rep, has been great, very helpful and responsive. Interface is pretty intuitive and any questions I did have were answered quickly.

Black Diamond Cat Trees
Canada
6 days using the app
August 11, 2020

I stumbled upon this app by pure luck, it is the best shipping app for canadians. Their prices are unbeatable, trust me I have tried finding better pricing, no other companies came close. I also spoke to their agent and customer service is fantastic. I RECOMMEND++++

B.BabyCo
Canada
5 days using the app
Freightcom replied October 15, 2021

Thanks for the review. We're glad that you were lucky enough to find our app and that you found it to be so helpful. We appreciate all the kind words and for recommending ClickShip to others. Happy shipping!

January 5, 2018

Excellent App! Every app claims to give shipping discounts, but this really does.
. Orders are super easy to fulfill and the support is fabulous.

Littlecanadians
Canada
4 days using the app
Edited February 20, 2019

I had an issue that left me pretty angry. The owner called immediately when he found out. It's obvious he cares about his business and his customers.

The Handsome Grouse Soap Co.
Canada
3 days using the app
May 1, 2020

I ship some products, that are flat and can go in a bubble mailer, and others which need to ship in a box. Boxes are heavier than bubble mailers, so I need an app with a little bit of intelligence to get accurate shipping rates, or I will lose money on boxed orders.

I have used other apps, and while they do work, the ones I tried did not all integrate well with Shopify, so I had to copy-n-paste all the shipping information onto the carrier's website, which was a hassle. Those apps were also pretty expensive.

ClickShip is free (yes! really!) and integrates smoothly with Shopify and FreightCom (the shipping backend). It automatically imports your products, so all you have to do is to set up the product dimensions (hint: export the product list from ClickShip, edit the Excel sheet, import) and set up your box dimensions.

Do note that ClickShip requires support for third party shipping rate apps/providers enabled with Shopify. If you pay annually (or longer terms), this is included for free. All you have to do is to write Shopify Support to have it enabled. If you're on a monthly plan, you may be able to get this feature for an additional fee (ask Shopify!).

With this app I can now offer my customers discounted rates for FedEx, UPS, DHL, and others. I have ~40 products and it took me maybe 2-3 hours to get everything running to my satisfaction. Their customer support is there for you should you need help (someone responded to my chat within a few minutes).
I have my stores set up to serve Canada Post rates directly from Canada Post (I have a commercial account with them) and FedEx/UPS rates via ClickShip. It works for me.

I think ClickShip/FreightCom could support metric dimensions and weights better. Metric dimensions are supported, but the system defaults to US units, so a few extra clicks are needed for the conversion in the shipping process. It's not a big deal. Just a small annoyance that could easily be solved in software.

I shipped my first UPS package this morning. I think it took, maybe, 3-4 mouse clicks from login to shipping label. And the actual price charged was the rate quoted to my customer.

I like it!

Neurochrome
Canada
1 day using the app
June 10, 2020

ClickShip is a small business game-changer! Their shipping rates are the best I've ever seen. Christine is my account manager, and she is super helpful. To be honest, at first, I thought there must have been a catch because it seemed too good to be true. But it really is this great! Highly recommend.

Scrub Inspired
Canada