ClickShip | Shipping Platform

Click Ship has been a major game changer compared to shipping with Canada Post! Jordan Simmons has been so helpful and Is always there when I need help with anything! I would definitely recommend to any small business!

Over the past 10 months, I have spent over $116K with this company. Unbeknownst to me, until about a month ago, they had been auto-billing overage fees to my credit card. They do send invoices; however, if you are not reading in detail, you would not be aware that they are auto-billing overages since there is nothing that stands out on them that would draw your attention away from the other 100s of Freightcom invoices that hit your inbox.

THE FREQUENCY OF THESE CHARGES IS STAGGERING - APPROXIMATELY 10-15% OF SHIPMENTS WILL GET HIT WITH EXTRA CHARGES AND THEIR QUOTED PRICE BASED ON THE DIMENSIONS AND WEIGHT YOU ENTER IS ABSOLUTELY IRRELEVANT AND MEANS NOTHING.

To make matters worse, once this was discovered, the dispute process is painful and borderline criminal. There is ZERO evidence provided from Freightcom as to why the package incurs extra charges.

****The only way to dispute these charges is to provide detailed evidence (photos, etc) of the package you shipped a month (or months) ago. Yes, that's correct... the same package you already measured and weighed and input into their system!****

This is impossible if you have a large catalog of one-time shipments. When confirming the manufacturers very own public published product dimensions with this ignorant team, they will tell you that information is not good enough and that you must duplicate the shipment as evidence and take photos. This is virtually impossible if you sell or re-sell high ticket items, special-order items, or if you repackage goods in the boxes you happen to have on hand.

It's a shame their accounting and billing is so shady, as the remainder of this company and app is half decent. I couldn't possibly recommend less though, as you will end up in a financial predicament like me where freight costs are significantly higher than what you saw at your shipping counter.

Save my life since we use it! For all out shipping on line or not, provincial or international , Easy, simple, best price!
Our rep Michael is always there and so efficient!! Thanks to you guys!!!

App is good at displaying rates from multiple carriers and the integration with Shopify orders is great. Customer service from the company for things like invoicing and tracking is also very responsive. The app however still has a couple of annoying bugs in it that can trip you up and the technical support has not been good for those issues -- although the follow-up by a tech rep was prompt, it sounded like someone was reading from a script without an adequate answer and a couple of months later, the bugs still remain. We have managed to find workarounds ourselves after trial & error but lack of qualified tech support and the fact that the bugs are still there is somewhat disappointing.

For someone who is starting out, the world of Shipping can be pretty daunting. This app integrated nicely with my particular shop setup . I liked being able to see the various carriers and rates all presented in one place. Also you could decide whether or not Clickship logged the order fulfillment for you. Definitely better rates available than I could get on my own as a small business owner! Some of the client communication parts of the app were not especially clear in terms of what they did, and also it was not easy to get a preview of their emails - but for the most part Shopify already takes care all of that in their automated email system for orders. I want to thank Anthony for giving me a walk-through. So far their customer support has been pretty impressive.