Frequently Bought Together
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I was using the app for over an year now, and I am pretty happy with it. Got lots of conversions and increased the cart value.
I recommend everyone using it.
PS: The support is very helpful and nice.
Shows Random items and causes more issues with customers ordering the wrong items also makes it next to impossible to unsubscribe.
Hi Kameraz Team,
We're very sorry to hear about your experience, and we truly appreciate you taking the time to leave a review.
We want to emphasize that our team is always here to help, and we would have gladly assisted you in resolving any issues right away had you reached out. It's unfortunate that we didn’t receive any support request from you, as we’re confident we could have helped fine-tune the app settings to prevent any confusion with product recommendations and ensure a smooth experience.
Regarding the issue of random product recommendations, please note that the app gives you full control over what is displayed. While it does generate automatic suggestions based on your store’s sales data, you also have the option to manually set recommendations and choose exactly which products you want to appear. This flexibility is designed to ensure relevance and accuracy. You can find more details on how recommendations work in this article: https://docs.codeblackbelt.com/article/919-what-type-of-recommendations-does-frequently-bought-together-support.
There are also some filtering options available for our random recommendations, making it less random (by collection, product type, vendor and tags)
Regarding your concern about unsubscribing — we understand how frustrating that may have felt. Just to clarify, our app fully complies with Shopify’s billing and subscription process. Once the app is uninstalled, the subscription is automatically canceled, and all charges are handled directly through Shopify. However, if you encountered any issues during this process or believe you were charged in error, we’d be more than happy to look into it and issue a refund if needed.
We’d love the opportunity to turn this around and show you the value our app can offer when properly configured. If you're open to giving it another try, we’d be happy to discuss some options with you and provide hands-on support to help you get everything set up just right.
Once again, we're here to help — please don’t hesitate to get in touch at any time.
Feel free to respond to any of our emails as well and we'll be more than happy to assist you.
Thank you!
Code Black Belt's Support Team
I used this company for years, traded it in for an "upgraded" more expensive app. Back with them again. The customer support and price tag are what brought me back. Great support!
Great app integration and more importantly perfect customer service when you need help with something.
I could not be more satisfied with this app. Customer support is very helpful and understanding. The app does what it's supposed to, is easy to manage, and quick customer service! 10/10
This app has been a great addition to my shop! I recently changed themes and had some issues with the placement of the widget on my product pages. I sent an email and received an IMMEDIATE reply and assistance. Thank you for a great app and great customer service!
Jennesca was so helpful! I needed help with where the location of where the app was showing on my store and she fixed it within 2 minutes. They are very helpful and fast. I would highly recommend, especially because they have a fast working service team!
Fast help. Fixed my widget in a minute!
Great app! Deployed with one click and is already paying for itself
Made us money easy to use