Frequently Bought Together
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Not as easy as I hope to set up
Hi Believe Inspire Beauty Team,
Thank you for the feedback and we appreciate you sharing your experience with our app. We take feedback seriously and we are committed to resolving any issues you may have.
We have a Team dedicated to assisting you with the app setup or its configuration. Just so you'd know we can be reached via chat or email and we can even arrange a call or meeting should you need assistance with anything.
I'm afraid we did not find any history or conversation that you have reached out to our Support Team. We would have loved to assist you and guide you every step of the way, making sure you have a seamless experience with our app.
By the way, I've noticed that you have the app currently disabled from your theme/store so if you are wondering why the app widget isn't displaying on your product pages, this is the reason behind it. If you want to see the app in action, feel free to enable it on your currently published theme.
You can do that by going to Online Store > Themes > Customize > from App Embeds looking for Frequently Bought Together and enabling it: https://bitly.cx/hF0gb
I hope you can respond to any of our emails or if you find the need to discuss this over the phone, just provide us with the best number to reach you and a preferred date and time and we will make sure to accommodate your request.
We look forward to hearing from you and we hope you've had an amazing day!
Take care and hope to connect with you soon!
Code Black Belt's Support Team
Has anyone found that this actually leads to more confusion for the customer? As they scroll down particularly on mobile, they see another cart with a higher price on, and from watching my customer recordings some have started manually crossing things off the Frequently bought together cart. Therefore I'm starting to think it may be more of a hindrance than a benefit!
Saying that I have had one ordered, quite large added through this!
Not sure what to make of it but have deactivated to test.
[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
The merchant was critical of the app's design and functionality, despite the app being designed to mimic Amazon's famous Frequently Bought Together section. The app's features and look are clearly explained in the app listing page with a video and pictures to show it in action.
This widget has been available on Amazon for more than ten years and they do a lot of usability testing and it won't be there if it wouldn't have proven useful.
Almost all of our merchants see positive conversions through the app and find it complements their store and gives it a more professional look and feel, which helps ease the customer's shopping experience.
Our experience is similar, our customers usually get more sales when using the app but that, of course, depends a lot on other factors such as a store's traffic and customer base (the app also works better with products which complement one another).
We wrote to the merchant to explain how the app is designed and displayed in their store and asked for further feedback, but received no reply.
good but not very. its not satisfying
[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
We were sorry to hear that you didn't find the app "satisfying".
We wrote to you on two occasions, showing the app working well and tuned to your theme and provided you with additional information on how the app works, but unfortunately, received no reply or any additional feedback.